Mike Jungbluth

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but believed their success hinged on the cumulative impact of small systemwide and local changes. Most employees would join the effort because they wanted to, not because they had to. And the team believed that many of the best solutions would be tailored for tackling distinct local problems. As Pushkala put it, “Let us not solve world hunger; let us start eating the elephant in small chunks.”
The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
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