Poser Tricks Hollow Acts That Undermine Friction Fixing Promises as substitutes for action. Offering to help fix friction troubles, then behaving—and perhaps believing—that no further effort is required. Holding and attending meetings to talk about friction fixing as substitutes for actually doing it. Eloquent but useless talk. Spewing out impressive ideas and compelling stories about friction—which are so vague, impractical, or convoluted that no subsequent action or learning results. Mission statements and lists of shared values as substitutes for friction fixing. Bad-mouthing as a
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