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Mike Jungbluth
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The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder, by Robert I. Sutton

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Friction fixing works best when people are encouraged, praised, and rewarded for banding together. The antics of lone heroes are rarely sufficient for averting and repairing such vexing and messy problems.
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The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder
by Robert I. Sutton
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