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The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder, by Robert I. Sutton

5. Honor People Who Avert Friction Fiascoes, Not Just Firefighters

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The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder

The Friction Project: How Smart Leaders Make the Right Things Easier and the Wrong Things Harder

by Robert I. Sutton

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