Rather than discuss bias and prejudice exclusively in the context of how privileged groups perceive oppressed groups, he says, discuss these phenomena as what they really are: general cognitive tendencies that all people are susceptible to. Rather than training people to avoid conflict—by teaching members of minority groups to be extra sensitive to perceived slights and leaving members of privileged groups walking on eggshells—trainings should teach people how to manage conflict. While conflict can bring people together and drive innovation when managed constructively, trying to rid the
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