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Pro-tip: All the chapters are articles published for Gladwell by The New Yorker. Most are behind their paywall. However, his web site has an an archive where I found the ones mentioned below. The publication date is noted at the end of the chapters, which I would have preferred in the front so I could put discussions into context.
Every information technology administrator or analyst ought to study three pieces in this book:
"Blowup" uses the Challenger and Three Mile Island disasters to t ...more
Every information technology administrator or analyst ought to study three pieces in this book:
"Blowup" uses the Challenger and Three Mile Island disasters to t ...more

I thought this would just be a "greatest hits" book, but it was really a well done collection.
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I love books like this because they remind me of how much there is out there to learn about and how much I'm interested in, even if I didn't think so before I started reading. Case in point: I actually found the essay about how hard it is to predict if college quarterbacks are going to be worth taking a chance on in the NFL (and now also understand what a *spread* game is) well worth my time and the way it was interwoven with discussion of good and bad teachers was really kind of fascinating. Ve
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