From the Bookshelf of Hell Yeah Year 2015

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Jessica McCoy
Feb 10, 2015 rated it really liked it
Heavier on the sage advice than the practical tools, but it was a good read with common-sense takeaways about empathy, communication, listening and not making assumptions.

It all seems deceptively simple, but when you're focusing on technical and strategic actions in your business, some people forget about the basics in human relations.
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