Megan’s Comments (group member since Oct 01, 2017)

Megan’s comments from the The Customer Experience Community Bookshelf group.

This book about the power of being liked feels very relevant to CX because of themes like empathy, emotional intelligence, and concern for fellow humans. Would anyone be interested in a discussion session about this one? I'd set it up for a month or two for now to give us all time to read the book.

https://www.nytimes.com/2017/04/07/ed...

CX people read all kinds of books - management, leadership, behavioral science, psychology, history. Is there a particular topic or genre you'd like to read more about? List it here so that others know where you're looking for recommendations!