newest book not appearing on my dashboard > Likes and Comments

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message 1: by Elaine (new)

Elaine Evans Hello! Yesterday I added my latest book. However, it isn't appearing under my author name in my dashboard. Are you able to fix this? Book title and ISBN are below.

Closing Time
ISBN: 9798234082664


message 2: by Martina (new)

Martina Must be some sort of a glitch.

Contact Support


message 3: by Elaine (new)

Elaine Evans I get that. But is it able to be added?


message 4: by Elaine (new)

Elaine Evans Now I can't search the book at all.


message 5: by Martina (new)

Martina Elaine wrote: "I get that. But is it able to be added?"

I wouldn't tell you to contact Support if we were able to do something about it ourselves.


message 6: by Elaine (new)

Elaine Evans I missed that part of your message.


message 7: by Elaine (new)

Elaine Evans Since the book has disappeared completely, are you able to manually add it for me? I tried again since it disappeared and it says the ISBN is already taken and I think that's because I tried adding it. So are you able to add it for me?


message 8: by Martina (new)

Martina No, because it is still in the database. It's the glitch that makes it look like it is not here. That's why I told you to contact Support. Again - if we could help you out ourselves I wouldn't tell you to contact someone else.


message 9: by Elaine (new)

Elaine Evans Thank you. I contacted them. Do you know how long it normally takes for them to respond? I appreciate your help!


message 10: by Martina (new)

Martina I never waited longer than a couple of hours (2-3 tops) but it always depends on how busy they are.

Also, this seems like a site functionality issue so even if they answer within an hour or so, the actual issue might take longer to fix.


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