Questions About Human + Machine: Reimagining Work in the Age of AI

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Currently doing research on AI. I am getting a lot of stuff related to AI in google and there are specific companies dealing with it. I came across this site which also deals with AI and they are having lots of new stuff in AI. Just wanted to know from the reviewers over here whether this book worth buying? Please guide.

Maria Wilson This book well describes how AI has taken over the business world. The customer experience is the next competitive battleground. Making happy customer…moreThis book well describes how AI has taken over the business world. The customer experience is the next competitive battleground. Making happy customers is a priority above all else and supporting and empowering the team to deliver that service will be essential for successful business output. It would be great to have a platform to handle CSAT through AI.(less)

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Unanswered Questions (1)

AI can bring a revolution in customer service! There are many companies who have started incorporating AI into customer service for greater results. Real-time and Proactive feedback for an agent during customer engagement can be achieved. Here are a few examples of AI tools: CSAT.AI, DigitalGenius, Salesforce Einstein and many more?

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