Geoff Colvin's Blog, page 7
April 24, 2012
We’re having the wrong debate about rising health care costs
If we made just a few lifestyle changes, Americans could drastically reduce how much we spend on health care. So why don't we?
April 18, 2012
AmEx customer service in action
The company's analytic software gives its 'customer service professionals' a wealth of data to take care of cardholders.
How can American Express help you?
Company customer service czar Jim Bush on changing the way that cardholders are treated - and how it paid off.
March 29, 2012
Politicians have no cure for the middle-class blues
Obama and Romney each have a plan to lift Middle America from its rut, but election-year promises aren't going to fix an issue that's been brewing for decades.
March 22, 2012
Dow’s New Direction
CEO Andrew Liveris is focusing Dow Chemical on more innovative, high-margin products - and making them in America.
Dow's New Direction
CEO Andrew Liveris is focusing Dow Chemical on more innovative, high-margin products - and making them in America.
March 17, 2012
Seven Elections That Will Shape the World Economy
With so many global hotspots electing leaders in one year, here's what to watch for.
January 30, 2012
A world in chaos? That may be good news.
Outrage and pain are the words for 2012. They may finally force us to confront mega-problems the world has been avoiding.
January 6, 2012
Here comes the big profit lie
Wall Street expects corporate miracles in 2012, and that means trouble.
December 22, 2011
The Leadership Interview: Wal-Mart’s Makeover
In the smiley-face years, Wal-Mart marketing was frankly amateurish. CMO Stephen Quinn tells how he's transforming it.
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