Francie Van Wirkus's Blog, page 26
August 31, 2016
"There you go"
At first, I thought it was an isolated event. The Target employee finished my sale, and handed me my receipt with a “There you go.” Wait, where am I going? Oh, she is acknowledging that she is giving me my receipt. Okay. No thank you. No appreciation or gratitude of any sort for the $104.39 bill. End of customer experience. Was this a one-off, or a trend? I started listening closer in other…
June 24, 2016
An Independence Celebration of a Different Sort
An Independence Celebration of a Different Sort
Tonight is the night of my book launch party for Reveille. It’s the first book of The Dominant Gene series, a business novel about changing to become a better leader, an agile leader. Making time to celebrate with friends, family and my lean-agile tribe is going to feel good. Yet, it’s more than a party, more than a culmination of relentless work and sacrifice. It’s a celebration of being an …
June 12, 2016
The Only One to Change
Why be the only one to change? Because you are the only one to change. Meet Joel, main character in Reveille, a business novel about the journey to becoming an Agile leader. He doesn’t think he needs to change, and tells his coach, Eve, the same. Even if he found something he wanted to change, why should he be the one to go first? After all, he has a mortgage and a family. Read more in this…
June 5, 2016
An Agile Leader Story
Introducing Reveille, an Agile leader story. The Dominant Gene is a business novel series about the journey to becoming an Agile leader. At the highest level, an Agile leader is fearless; not afraid to serve others, to learn daily, and to sense and adapt to uphold quality and customer value. Each journey is different, because we are from all different industries, backgrounds, and corporate…
May 29, 2016
Corporate Culture Vs. Agile: Reveille Sneak Preview
Corporate Culture Vs. Agile: Reveille Sneak Preview
Soon I will release Reveille, the first book of The Dominant Gene Series, a business novel series about the journey to become an Agile leader. You can read my blogs to learn more about main character Joel, and Eve, his Agile coach. They come to life so very well with fantastic illustrations by Ian Corrao. Reveille main character, Joel. Reveille supporting character & Agile coach Eve. The word…
May 18, 2016
Agile Coaching: A Force for Good
Agile Coaching: A Force for Good
Committing to an Agile coach is not because of weakness, but for a willingness of relentless improvement. Resist the corporate culture fallacy, believing that coaching is for the weak. Anyone willing to make themselves vulnerable enough to change is showing incredible strength. Soon I will launch a new Agile leader business novel series, The Dominant Gene, that brings the Agile coaching dynamic…
May 17, 2016
A Wake-up Call to Agile Leadership
A Wake-up Call to Agile Leadership
Meet Joel, an IT director at Watzka Legacy, the technology arm of a large, American corporation. His Vice President Lora informs Joel and two of his peers that they must commit to Agile leader coaching, because the company is “going Agile.” Effective immediately, Joel is assigned to Eve, an experienced master coach, with a practical side. But Joel doesn’t believe he needs to change. His career…
