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Kate Murphy
More books by Kate Murphy…
“To listen does not mean, or even imply, that you agree with someone. It simply means you accept the legitimacy of the other person's point of view and that you might have something to learn from it. It also means that you embrace the possibility that there might be multiple truths and understanding them all might lead to a larger truth. Good listeners know understanding is not binary.”
― You're Not Listening: What You're Missing and Why It Matters
― You're Not Listening: What You're Missing and Why It Matters
“Good listeners have negative capability. They are able to cope with contradictory ideas and gray areas. Good listeners know there is usually more to the story than first appears and are not so eager for tidy reasoning and immediate answers, which is perhaps the opposite to being narrow-minded...In the psychological literature, negative capability is known as cognitive complexity, which research shows is positively related to self-compassion and negatively related to dogmatism.”
― You're Not Listening: What You're Missing and Why It Matters
― You're Not Listening: What You're Missing and Why It Matters
“When you leave a conversation, ask yourself, What did I just learn about that person? What was most concerning to that person today? How did that person feel about what we were talking about?”
― You're Not Listening: What You're Missing and Why It Matters
― You're Not Listening: What You're Missing and Why It Matters
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