Mike Figliuolo's Blog, page 131

Learn the Power of Shutting Up

It’s hard to keep one’s mouth shut. While there are times to share your thoughts and ideas, many other times require a much quieter approach. The more self-aware you are about the balance between talking and listening, the better you’ll be able to lead your team. To help you be a better team member, colleague […]



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How to Harness the 4 Aspects of Focus

Multitasking doesn’t work. It’s only through true focus that you can make meaningful progress on your work. By using the four aspects of focus, you can excel at any task you put your mind to. Today’s post is by Achim Nowak, author of THE MOMENT: A Practical Guide to Creating a Mindful Life in a Distracted […]



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How quickly does your organization make decisions?

Our reader poll today asks: How quickly does your organization make decisions? – Very — we get to decisions quite rapidly: 11.32% – Somewhat — we get to decisions with some delays: 29.11% – Not very — our decision-making process is slow: 43.94% – Not at all — it takes us forever to make a […]



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Leading Your Team through the Balance of Success and Failure

Finding the right balance between how you handle success and failure makes a tremendous difference in how motivated (or unmotivated) your team members are. There are some simple techniques for celebrating success and dealing with failure. Apply them and you’ll find your team is happier and more effective. When you lead a high performing team, […]



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10 Steps for Ensuring You Don’t Set Your Leaders Up to Fail

When you promote top performers to first-time leadership positions, they are faced with major changes. Prepare them with ten components for leadership success. Today’s post is by Edward Brown, author of The Time Bandit Solution: Recovering Stolen Time You Never Knew You Had (CLICK HERE to get your copy). You’re a CEO whose star salesperson […]



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How does your organization deal with bad behavior?

Our reader poll today asks: How does your organization deal with “bad behavior”? – We immediately take action and correct/eliminate it: 25.4% – We deal with egregious cases but tolerate it otherwise: 41.01% – We avoid dealing with it and hope it goes away: 21.16% – We have a culture that promotes and rewards it: […]



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Driving Accountability Through Incentives and Consequences

Accountability starts with clear communication around what you expect people to deliver. Once they know what they’re on the hook for, it’s all about using incentives and consequences to drive and reinforce behavior. Accountability starts with clearly defining what you expect people to deliver. Are there numbers they’re supposed to hit? Deliverables they’re expected to […]



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LEAD – Listen, Empathize, Add value, Delight

Mercedes-Benz hasn’t only figured out how to build great machines – they’ve also cracked the code on delivering world-class service. By following the LEAD approach, your organization can improve your customer experience too. Today’s post is by Joseph Michelli, author of Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (CLICK HERE to get your […]



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Avoiding the 7 Deadly Killers of Projects

Most of the major initiatives we pursue are conducted as projects. Most projects blow up. There are seven common reasons our projects turn into dumpster fires. The good news is you can avoid them if you focus on them. Projects go off the rails all the time. Some statistics I’ve seen say only 1 in […]



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3 Secrets to Unlocking the Power of Leading by Inclusion

Chick-fil-A has a special culture and its business performance is outstanding as a result. There are 3 secret keys to unlocking the power of inclusion that drives a great culture. Today’s post is by Dee Ann Turner, author of It’s My Pleasure (CLICK HERE to get your copy). I will never forget my first days […]



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