Carson V. Heady's Blog, page 72
December 28, 2015
The 10 Keys to Exceeding Expectations and Achieving Results
Certainly, it is not a simple feat to achieve every fleeting aspiration that materializes in our minds lest we would all be challenge- and worry-free. Yet we all dream of a better version of ourselves: one who accomplishes great things, leaves an enduring legacy and makes the world a better place. Someone who excels at work and home and is revered and can be counted on.
With all of that ambition, how does anyone fall flat? Well, do sports teams take the field without practice, coaching and the huddle? Do politicians mount a campaign sans extensive research and a well-developed platform (hmm… well, it seems some may…)?
There are keys to ensuring success over the long term which can be employed in your every task.
1. The attitude and determination that will carry you through any obstacles. Your attitude will be what forces your hand in moving forward where others quit. Your attitude will be what overshadows the fear and doubt that cloud your mind and judgment. Your determination is what ensures you stay the course despite any hiccups that pop up along the way.
2. Clearly defined goal(s) with a realistic approach. Presumably, you are attempting to tackle something that either can be or has been done. (If not, ideally you have the research to suggest it can be done.) If you are moving, but you don’t know where you are moving toward, there is chaos. Sure, you may not be able to calculate the exact trajectory of your path and you may far exceed your goals; on the flip side, you also do not want to set the bar too low and stymie your strengths. Lay out the goals with a strong why behind them and plot out your path to get there.
3. Preparation: Do you have the tools necessary to reach the goals? If you are embarking on a new diet or workout routine, do you have the needed equipment and knowledge and recipes and regimen to succeed? You can have all the drive in the world but if you go into battle without the weapons you need – it’s over before it begins.
4. Patience: Very few noteworthy goals can occur overnight. When we make our initial charge, however, we want to see immediate results as reinforcement of our decision. We will rarely get it, however, which is why the virtue of patience is paramount.
5. Be adaptable and open to change and tweaks to your process. We obviously identified the need for a change or a course of action up front, but as we embark and learn the terrain and identify that modifications to process are required, we must be nimble and adjust accordingly.
6. Perseverance! Just when you think everything is going along swimmingly, you’ll be caught off guard with a bump in the road and how you react and respond will have a huge impact on the road ahead. Without process, it’s just madness; address, adjust as needed, but get back to the process as quickly as you can.
7. Build relationships that are symbiotic, mutually beneficial. Find ways to make contributions to the journeys of others and they will make investments in yours that will exceed your own expectations. While being an individual contributor may be much of your role or current status, having a positive impact in the lives of others will always pay off more often than not. You can learn so much from the paths of others – do so!
8. Make the conscious decision every day and at every leg in the race to continue. The decision to execute and carry on rests solely and squarely on your shoulders. You decide if you get out of bed early every day to make time to work out. You decide if you eat right and take care of yourself. You decide if you allot enough time to properly prepare for work and get there with time to spare so you are ready to start the day. You decide whose company you keep, what you do with your talents and what you do when you hit roadblocks. Control every detail that you can control and control your response when you encounter an uncontrollable force. Continued execution can become easier to deliver due to the innate gratification from prior excellence. We want to win because we won before and we liked how it felt.
9. The ability to take most things as they come, as they need to be dealt with and to fit things into your process or bend rather than break. It means sometimes shutting your mind off to the doubt and continuing on. It means always returning to your process after addressing bumps in the road. Don’t let doubts during downward times derail or deter you from a plan concocted by a clearer head.
10. A continued quest for growth. Learn from all of the mistakes and lessons, but let go of the pain they brought when you convert it into fuel for your determination. You cannot close yourself off to new people or experiences just because your trust was broken or you faced setbacks. Doing so will leave you stunted, incomplete and certainly incapable of achieving your potential.
Whether you are lining up New Years’ resolutions or simply have a project to do, apply these principles and you’ll be unstoppable.
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Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be. If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G
Heady posts for “Consult Carson” serving as the “Dear Abby” of sales and sales leadership. You may post any question that puzzles you regarding sales and sales leadership careers: interviewing, the sales process, advancing and achieving. You will also be directly contributing to his third book, “A Salesman Forever.”
Question submissions can be made via LinkedIn to Carson V. Heady, this Facebook page: https://www.facebook.com/pages/Carson-V-Heady/125078150858064?ref=hl , Twitter via @cvheady007 or e-mail atcvheady007@yahoo.com or you may post an anonymous comment as a reply to my WordPress blog at the bottom of this page:https://carsonvheady.wordpress.com/the-home-of-birth-of-a-salesman-2010-published-by-world-audience-inc-and-the-salesman-against-the-world-2014/
December 2, 2015
ROCKY BALBOA: Going the Distance in Business and Life
I cannot tell you how many times I’ve watched the fight between Apollo Creed and Rocky Balboa from Rocky 1 and fully embraced the metaphor between Rocky’s journey and life itself.
When the fabled saga began, Rocky was a “pushing 30” underdog who took part in club fights when he could and worked for a loan shark not breaking thumbs to make ends meet. His biggest fear was being a bum from the neighborhood. Sure, he had aspirations, but lived a simple life with his turtles and bachelor pad, making jokes with his pet shop girl.
One day, however, opportunity knocked. What happened from there was a one in a million shot, but how many times has opportunity knocked for us in life or business where we failed to answer the call? Initially, our hero was reluctant to take on the heavyweight champion of the world in a bout that made no real sense and for all practical purposes never should have landed in his lap to begin with. That said, every once in a while, we get the golden opportunity of a networking meeting, a new contact, a potential job opportunity we hear about that could better ourselves. Do we take action? Or do we decline, only to kick ourselves later?
Rocky’s decision to take part in the fight was one thing, but he didn’t just show up. He took his training seriously – which required him accepting help from others. This is instrumental – no matter how great or talented we are, we cannot make it all alone. We need the Adrian in our corner who is there win or lose. We need the Mickey who – while he’s a little angry and jaded – he’s a valued mentor and friend. And, despite his flaws, we have the Paulie, who has his moments and once per film makes a heartfelt overture.
There were zero expectations of Rocky – a 20-to-1 underdog versus Apollo Creed. But what is spellbinding about the fight and film is that Rocky’s goal was to go the distance – to be standing when the bell signaled the conclusion of the 15th round. When Apollo knocked Rocky out in the 14th, even Rocky’s trainer told him to stay down – he felt Rocky had done enough. But Rocky didn’t listen – he scrambled to his feet, came back out despite the fact he couldn’t see anything, and landed body blows to Apollo then and later that almost spelled victory.
There will be times we are literally delivered knockdown punches – we don’t get the promotion we’re promised. We don’t get the raise we deserve. We lose our job through no fault of our own. We battle through family issues or personal struggles and literally don’t know what to do.
In the seventh Rocky film, Creed, Rocky makes perhaps the best metaphor: Take it punch by punch, step by step, round by round. When you take on the entire world, often you will fall short of goals because you are overwhelmed. The concept of being the underdog by a healthy margin, the concept of “what do I want to do for the rest of my career” or “how am I going to deal with all of this stuff” can be way too much for us to handle. Even when others doubt us, when people we thought were friends leave, we have the strength inside to take it one task, one priority, one day at a time.
Prioritize each component of what you’re up against. Need a job? Put your best foot forward on each component: a rock solid resume, a unique approach at getting it in decision-makers’ hands, and supreme follow-up. Hate your job? Ensure your responsibilities are taken care of, weigh the pros and cons of your role, and decide if it’s something you can continue to do one day at a time. Having terrible personal problems? Control what you can, eliminate negative forces and unproductive personal relationships from the fold. Because, in the end, you must be able to live with your decisions and your legacy and your life. The people you surround yourself with must be the ones who will support, but also tell you what you need to hear. When Rocky lost his hunger for the sport in Rocky III it was Adrian who gave him the constructive criticism he needed to face his fear of losing face and the life he had. That said, as the Rocky story has unfolded, Balboa finds solace in a different small group of people as he loses many people close to him. That’s life – it will change and force our adaptation, but it will always require we give our best to every task at hand.
The Rocky saga is supremely motivating because it captures the essence of the human spirit: we all want to believe that we can be champions. The beauty is that Rocky was an unlikely champion – he was an everyman. He was revered when he rose and was criticized when he fell, but he always did right by his family and those close to him and he did right by the sport, even when he did not get the recognition he deserved. Even when he was doubted, even when his talents began to fade – he always found ways to add value. We can take many cues from Rocky Balboa, and we should all always strive to get up for another round.
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Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be. If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G
Heady posts for “Consult Carson” serving as the “Dear Abby” of sales and sales leadership. You may post any question that puzzles you regarding sales and sales leadership careers: interviewing, the sales process, advancing and achieving. You will also be directly contributing to his third book, “A Salesman Forever.”
Question submissions can be made via LinkedIn to Carson V. Heady, this Facebook page: https://www.facebook.com/pages/Carson-V-Heady/125078150858064?ref=hl , Twitter via @cvheady007 or e-mail atcvheady007@yahoo.com or you may post an anonymous comment as a reply to my WordPress blog at the bottom of this page:https://carsonvheady.wordpress.com/the-home-of-birth-of-a-salesman-2010-published-by-world-audience-inc-and-the-salesman-against-the-world-2014/
November 18, 2015
Controlling Your Nerves: Public Speaking Mastery
Regardless of how many times you are tasked to speak publicly about a topic, you will experience some semblance of excitement, anxiety or nerves prior to going on. While we can never fully anticipate specifically which will hit us and to what degree, we can certainly limit any potentially negative impact and also channel the emotion into a positive outcome.
1. Remember that you’re the expert. If you find yourself nervous or apprehensive, reflect on the fact there is a reason you have been tapped to tackle the topic. You are speaking to a group of people about something you are likely very comfortable with. Your knowledge level on this subject is typically superior to those receiving your message. You likely spend a significant amount of time dabbling in the dialogue you will deliver; you’ve got this. It is your wheelhouse and you are the subject matter expert. Find solace and confidence in your unique understanding of the topic.
2. Drown out the distractions. We typically over-think in situations of this ilk. “What if I forget something?” “What if I mess up?” “What if someone asks me a question I don’t have the answer to?” We can be our own worst enemy! If someone asks you something you don’t know, explain – “That’s a great question! In this field, things are ever-changing. I can commit to getting you the most up to date response. Let’s connect afterward.” Furthermore, think about how many times you have seen speeches delivered – you likely do not even notice the “gaffes” they themselves deem as less than their best work. You cannot control exactly how the speech will go, but you can certainly control the notes you reference during the presentation, you can control your knowledge of the subject and you can most definitely work to control what you allow to seep into your consciousness. A friend of mine once shared with me the value in literally acknowledging the presence of a negative thought or emotion and forcefully dismissing it. With practice, this process goes a long way in pushing out any unwanted anxiety.
3. Don’t over-rehearse. There is something to be said for developing a comfort level with the material and your presentation. You’ll hear that you can rehearse in the mirror or to a peer. While I firmly believe in being fully prepared to impart knowledge to your audience, it is certainly problematic when you become so rehearsed that you become obsessed with performing your speech precisely as rehearsed. Rather than being able to develop a rhythm and flow, you trip over trying to replicate past performances. Rehearse and make it innate, but do not overdo it.
4. Relax. Whether nothing’s at stake to a potentially large client or deal, there are likely numerous reasons you’re at the podium. We spend so much time worrying about outcomes that never become reality – and what does the worrying get us? If you’re prepared, you’re an expert and you are nimble and quick on your feet to answer questions and commit to finding answers on anything you don’t know, you’ve controlled what you can control. The rest will take care of itself.
Nerves are a funny thing; they can pop up when we don’t expect them and even after years of perfecting our craft. That said, funnel and channel them into an obsession with doing your subject matter justice, not an obsession over a rehearsed, canned speech. Know your audience, deliver the goods. The rest will truly fall into place, and with practice – like any other process – you will learn small tweaks you can make to enhance your performance.
And best of luck/ break a leg!
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Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be. If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G
Heady posts for “Consult Carson” serving as the “Dear Abby” of sales and sales leadership. You may post any question that puzzles you regarding sales and sales leadership careers: interviewing, the sales process, advancing and achieving. You will also be directly contributing to his third book, “A Salesman Forever.”
Question submissions can be made via LinkedIn to Carson V. Heady, this Facebook page: https://www.facebook.com/pages/Carson-V-Heady/125078150858064?ref=hl , Twitter via @cvheady007 or e-mail atcvheady007@yahoo.com or you may post an anonymous comment as a reply to my WordPress blog at the bottom of this page:https://carsonvheady.wordpress.com/the-home-of-birth-of-a-salesman-2010-published-by-world-audience-inc-and-the-salesman-against-the-world-2014/
November 16, 2015
Need to super-charge your sales week and finish this month strong? Sales book inside business conspiracy novel “Birth of a Salesman” is just 99 cents!
Need to super-charge your sales week and finish this month strong? Sales book inside business conspiracy novel “Birth of a Salesman” is just 99 cents!
November 6, 2015
My updated James Bond film rankings. Debate.
My updated James Bond film rankings. Debate.
1. Goldfinger
2. From Russia With Love
3. Doctor No
4. On Her Majesty’s Secret Service
5. Thunderball
6. Skyfall
7. Casino Royale
8. Goldeneye
9. The Spy Who Loved Me
10. You Only Live Twice
11. Live and Let Die
12. Licence To Kill
13. For Your Eyes Only
14. Tomorrow Never Dies
15. SPECTRE
16. Octopussy
17. Diamonds are Forever
18. Quantum of Solace
19. The Living Daylights
20. Die Another Day
21. From A View To a Kill
22. The World Is Not Enough
23. The Man With The Golden Gun
24. Never Say Never Again
25. Moonraker
October 28, 2015
4th and Goal: Optimizing Fourth Quarter Sales Results
The fourth quarter. Whether sports or sales is your arena of choice, the mere mention implies that final push for the win. Pressure, heightened sense of awareness and clutch play are commonplace during this crucial time. But what many of us lose sight of during this time is that we’ve been building for this all year long.
When the final quarter of the year hits, our organization and our leadership may deliver a completely different tone. We may look at our year and we fall in one of three buckets: we’re having an awesome year and we’ve got to put an exclamation point on it, we’re having a so-so year and need to get over the top or we’re having a subpar season and it’s time to close some serious business!
All year long, we are setting the foundation for future business. We are planting the seeds for success every day. So, in reality, the fourth quarter should absolutely not take a different tone and its arrival should absolutely not result in us drastically changing our approach. Building a pipeline means developing the relationships that will sustain you in famine and culminate in feast – and hopefully, with diligence and consistency, that feast will not end.
During this time of year, we’ll hear some, “Yeah, my budget is tapped out and we’re just budgeting for next year.” Great – make it a point to ensure you’re on their outlook for next year. However, you’ll also come across your customers who have money left to spend before the year wraps – know your customers well enough to know their cycles. Find ways to stay top of mind – post industry articles on your social media so your contacts see them, send newsletters, make regular calibration calls. Furthermore, many customers you work with operate on different fiscal cycles so don’t naturally assume it’s their fourth quarter too.
Prioritize your leads! Regularly calibrate with your top spenders. Ensure their needs are being met, ensure they are pleased with results and that you are revisiting the relationship regularly. It’s kind of like your top reps, if you are a sales manager – reward and recognize and let your prized stallions lead you in the race.
That said, don’t make the mistake many salespeople make and solely chase whales! Diversification of your portfolio is of the utmost importance; those who only chase whales get swallowed whole. The temptation is real; sure, these customers can make your whole year or two. But I have seen far too many people live and die by chasing their Moby Dick. Your story could have the same unhappy ending.
When you diversify, prioritization of your leads means ranking them when you are scheduling your time. Certainly sell and sell more to your top accounts; make sure they are in the know on what they need to know to make informed decisions and get the most for their money. When you have new offerings, go to them first. From there, focus on additional leads as follows:
Previous customers: Realization of who no longer does business with you and why, even if you cannot immediately solve why they left, goes a long way. Specifically, when you are trying to rekindle the flame and re-earn their business – you can’t just do it with chocolates and flowers, you’ve got to SHOW them why things will be different this time. But, at one point they believed, so if you are able to overcome the hurdles that cost you their relationship before, you may earn them back. If they come back, often they are here to stay.
If you have company generated leads that perhaps are not yet spending money but are qualified in some way, absolutely perform outreach and get them into your pipeline. Figure out what their timelines could look like and size up potential needs. Get into a rhythm with following up and engaging them.
Finally, the cold outreach. This could be door to door, it could be utilizing social media (like LinkedIn) to meet decision makers and set appointments to qualify opportunities. As long as it is strategic and targeted based on your target audience and who needs what you’ve got to offer, it’s got value.
There is no silver bullet from which your top leads will originate from. If you effectively follow this process each day, week, month, quarter and year, frankly, the fourth quarter will be like any other. If you obsess over process and people, the numbers will always be there, and you will never have to worry about where your next sale comes from. Where we get off track is when we allow any outside factor, whether internal or external to our company or work group, to take us away from our process and the focus on our customers.
Have a strategy for your pipeline management, around new products and services, educating and communicating around changes in your industry, social media and each individual type of lead (from spending to pending), and simply execute on it daily. Customers will buy from you because of communication, transparency and response.
Don’t solely focus on what is going to close this quarter! We must continue to plant seeds for next quarter and year so we never find ourselves in the predicament of desperately flailing to hit numbers. That’s when we make mistakes. Frankly, the goal is to get to the point you really don’t have to think about what quarter it is; you need only think about which customer is next to engage, why, and what your message is. Don’t react, just rely on your resources and regimen.
Consistency around your process, whether you’re a sales professional or leader, will ensure your fourth quarter and every quarter are as profitable as you want them to be.
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Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be. If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G
Heady posts for “Consult Carson” serving as the “Dear Abby” of sales and sales leadership. You may post any question that puzzles you regarding sales and sales leadership careers: interviewing, the sales process, advancing and achieving. You will also be directly contributing to his third book, “A Salesman Forever.”
Question submissions can be made via LinkedIn to Carson V. Heady, this Facebook page: https://www.facebook.com/pages/Carson-V-Heady/125078150858064?ref=hl , Twitter via @cvheady007 or e-mail atcvheady007@yahoo.com or you may post an anonymous comment as a reply to my WordPress blog at the bottom of this page:https://carsonvheady.wordpress.com/the-home-of-birth-of-a-salesman-2010-published-by-world-audience-inc-and-the-salesman-against-the-world-2014/
October 12, 2015
Workaholism: How Do I Set Limits?
Workaholism is very real.
Do these symptoms sound familiar? You’re at home and yet compelled to fire up the laptop and check e-mail and reports and progress of projects. It’s the weekend and you’re hammering away on yet another presentation. You’re putting out fires at 4 AM and at midnight and people comment regularly on the lack of sleep amongst your nocturnal activities. A sale happens that doesn’t go to you and you’re obsessed with finding out why and ensuring such a thing never happens again!
You’re not alone.
Workaholics are often a product of early environment, often the result of an upbringing where they were taught extreme levels of self-reliance and responsibility. They are constantly in competition but not necessarily with others – with their own potential! They may be obsessed with being #1 or with handling everything thrown at them at once but either way, something is driving them. It’s fairly important to ensure they don’t drive into a brick wall never to recover.
A workaholic in their 20’s differs from those in their 30’s and beyond; in our 20’s we are establishing the rhythm and foundation of a career. A decade or more in, we have that tempo in place but our motivation is different. Staying ahead, keeping up, setting ourselves apart – the motivations may fluctuate but these are often the goals.
So how do we set limits that will prevent us from overdoing it?
1. Schedule and prioritize breaks/rest. Often, the workaholic is good at making a multitude of appointments and sticking to a plan. This is why it is critical we schedule down time also. Whether you are part of a family that requires your presence at dinner or kids’ sporting events or date nights or you’re a single in need of the occasional escape into a good book on your lunch break that frees your mind up to do its best work upon your return, you’ve got to make that time. Specifically when loved ones want to see you or interact, you’ve got to prioritize your personal life just like you’re juggling all of your work commitments. It matters! Make that time, lest you’ll be left with nothing but your work!
2. Find outlets that will rejuvenate you. What are your interests? Do you enjoy exercise, reading, writing, films, music, sports or even just some solid sack time? When scheduling for these allowances, keep in mind that if all you ever do is work, your mind will turn to mush (yes, that’s the technical term) and your effectiveness will certainly eventually diminish. Sure, you may think you can take on the world all day every day, but eventually it will wear you down. Even if it’s just for a half hour a day, you need to get away – and when you do, explore something that also stimulates other parts of your mind and gives you a brief getaway.
3. When you have proven you can do it all and will do it all, expectations of you will continue to rise. So when do you limit that? Most of us never do, unfortunately, because we fear that’s when somebody will pass us up as the go-to person, as #1. We think about how much money we are making or how many points we are scoring with the boss, but we rarely stop to think the toll it is taking on us and our lives. Do a personal assessment: are you satisfied with all areas of your life that you have control over? It’s OK to compromise with the boss on what projects you will and can handle yourself, what you can delegate or involve another team member on, and so forth. Ask them: “I’m currently juggling several projects. I’d love to take this one on, but I don’t want the quality of any of them to suffer or be performed with less than my acceptable level of excellence. What do you suggest?” Like any “dilemma”, turn it around to them and put that ball in their court. It soundly makes clear, sure, you could do it, and you’re open to it, but you want to ensure it’s done right. They have to respect that.
4. Re-visit your priorities. Are your workaholic ways truly planting the seeds necessary to transform into the garden of goodness you seek? Or are you just doing a lot of busy work that prevents you from exploring new or untapped aptitudes? Career is all about calibration to regularly examine the path we’re on. If we are swamped with work that is not adding to the result we desire, it may be time to readjust our focus. It’s awesome to have a work ethic and drive, but if it isn’t driving you on the road you want to be on it’s time to examine that.
Workaholics are admirable in many ways; they get the job done and they do it well. They can be counted on, but they can also be taken advantage of. Ensure that your priorities are in order, that your hard work is paying off or will and make sure that you are making time for yourself and your growth a priority!
**************************************************************************
Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be. If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G
Heady posts for “Consult Carson” serving as the “Dear Abby” of sales and sales leadership. You may post any question that puzzles you regarding sales and sales leadership careers: interviewing, the sales process, advancing and achieving. You will also be directly contributing to his third book, “A Salesman Forever.”
Question submissions can be made via LinkedIn to Carson V. Heady, this Facebook page: https://www.facebook.com/pages/Carson-V-Heady/125078150858064?ref=hl , Twitter via @cvheady007 or e-mail atcvheady007@yahoo.com or you may post an anonymous comment as a reply to my WordPress blog at the bottom of this page:https://carsonvheady.wordpress.com/the-home-of-birth-of-a-salesman-2010-published-by-world-audience-inc-and-the-salesman-against-the-world-2014/
October 11, 2015
Never Give Your Audience the Excuses They Seek!
As a sales expert or leader, it is your function to implement and execute upon process while taking care of, promoting and guiding people – your customers and your employees. Much of our work consists of diagnosing what’s wrong; like baseball hitting coaches, we must inspect the mechanism and see where we fail on follow through. Like Sherlock Holmes, it’s imperative we search for all potential clues, be they lurking in our audience’s psyche or self doubt, being down on some component of the product or the job, or hiding in the inner sanctum of their personal lives.
Coaching sessions for our employees are paramount – not only to the discovery, but also to the collaboration on the plan to take us forward. It is in these sessions where we revisit the documentation from our last meeting, literally re-reading the commitments we made to one another. A renewal of vows, if you will. Likewise with our follow-up’s with our customers; over time, we grow to learn their needs and wants, the way they wish to be taken care of in the business sense and what is of the utmost importance to keep the relationship ticking.
Far too often, however, we are the very catalyst for the lack of progress. We diagnose potential concerns, yet often we blurt out the end of the caper prior to allowing our audience to self discover. Realize that your customers and employees don’t change simply because you wish it to be so. Once they see – from your prodding, of course – that they should fear the ramifications of not changing more than they fear making a change, they will make their decision. This is the most telling time of that relationship: does your customer make the decision that just because prior attempts at pursuing a product or service of this ilk failed, they’ll move forward with you because you’ve shown them how you are different, of value, and vital? Does your employee note that their current trajectory on the sales charts will lead to not getting that promotion or not retaining their role, and they decide that it’s time to get out of their comfortable ways of failing in favor of the course of action you suggested and that the two of you plot together? Ideally, yes and yes.
Yet many coaching sessions are simply managers talking at their employees. Many sales transactions are merely sales people talking at their customers – telling them a laundry list of talking points and simply guessing at what ails them. Don’t load the gun of their excuses for them! The reason people don’t buy or change is because they don’t see the urgency! They fear change and they are locked into what I have referenced as the aforementioned “comfortable ways of failing.” When you ask a customer, “What’s the issue – is it the cost? Is it the economy?”, you’re conceivably giving them even more reasons to say no. State your business, and immediately go into asking about theirs. You’re in search of clues – and even if you solve the case early – don’t blurt it out!
“In my extensive work in your industry, I’ve been told there is a shift in what you and your competition are doing in this field – do you find that to be the case, and how have you approached it?” It’s fine and great to use your hypotheses, but don’t give them a reason to shut you down and don’t deviate from the tried and true method of gaining all your evidence from their own mouths. There is no better way to overcome objections than weaving in your audience’s own words when diagnosing, when pitching, and when closing.
“What’s the issue out there on your sales calls – why aren’t we selling more of Metric X? Are we not offering it? Do you not feel comfortable with the product?” is all over the place; we’ve demonstrated as leaders that we’re a bit lost, trying to prod and trying to get some confession that may never come. News flash: we’re not looking for desired answers here. We’re not looking to lead the witness. Our goal is self discovery on their part. “Joe/Mary Rep – your metrics indicate we aren’t closing Metric X near as often as your peers. Why are customers refusing your recommendation?” Stop there. In this instance, start from the result and trace your way back to the cause.
I believe that every customer wants to be successful and each of your employees does as well. That said, each of us gets off track at certain points for a variety of reasons: past failure in the area, the strain of managing multiple priorities, the uncertainty of the future. It’s always up to us to rekindle the flame in our audience. They will always give you a myriad of reasons for complacency; like detectives, it is incumbent upon us to wade through the murk, ask very specific questions about the result that are geared to tracing back to the cause, and ultimately decide – can I show this audience why their lack of belief should be altered in favor of the outcome I am offering?
Your audience already has their reasoning, founded or not, so giving them additional excuses or simply being conversational without purpose will go nowhere. Yet this is one of the most common mistakes of management and selling – conversation without purpose. Recall again that people and process must govern all we do; the part of the process in this case is processing why your audience is struggling with the component being analyzed and there’s no better way to do so than to ask questions designed to uncover the truth.
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Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be. If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G
Heady posts for “Consult Carson” serving as the “Dear Abby” of sales and sales leadership. You may post any question that puzzles you regarding sales and sales leadership careers: interviewing, the sales process, advancing and achieving. You will also be directly contributing to his third book, “A Salesman Forever.”
Question submissions can be made via LinkedIn to Carson V. Heady, this Facebook page: https://www.facebook.com/pages/Carson-V-Heady/125078150858064?ref=hl , Twitter via @cvheady007 or e-mail atcvheady007@yahoo.com or you may post an anonymous comment as a reply to my WordPress blog at the bottom of this page:https://carsonvheady.wordpress.com/the-home-of-birth-of-a-salesman-2010-published-by-world-audience-inc-and-the-salesman-against-the-world-2014/
September 16, 2015
The 5 Ways to Erase Fear of Rejection
Those moments prior to dialing, pulling that door or entering the board room are like stepping in the batter’s box or breaking the huddle.
You formulated a semblance of a strategy, thought (or over-thought!) and now you have to execute the play. But what if I whiff? What if the pass is intercepted? What if they say no?
So, how does one eradicate the trepidation surrounding rejection?
Overcoming “No”
1. Be Prepared.
The more ready you are to confidently present your product, service and yourself, the less likely you can be deterred from that path. Knowledge and the ability to delicately drive through the selling process are what lay the foundation for the successful sale. Preparation builds confidence because it’s one less thing to worry or think about. Arm yourself with as much as you can in the situation. Go in with your intended qualifying questions, plans for rebuttals and confidence to close.
2. Name the fear.
Recognize the fear and work to dismiss it. You have more control over it than you think. If you have a fear of rejection, acknowledge its presence and contemplate why it exists. Are you afraid of not selling because you fear repercussion? Do you feel unsure of yourself or your pitch? Similar to the “release the mechanism” scenes from the Kevin Costner baseball flick For Love of the Game, you hone in on your directive and drown out everything else. If you allow yourself to deviate from the game plan because of desperation or fear, you certainly will hear “no;” so it’s all the more reason to ensure you remain undeterred.
3. Focus on process.
The real “fear” you should have, if any, is that you leave out a crucial step or do not give customers a clear picture of why they need what you have. Replace the fear you have of being told “no” with a focus on simply sticking to steps. You cannot control what your contact will do, but you certainly can control what and how you deliver. When you leave the conversation, your goal is to have a signature or a clear-cut reason as to why the customer decided against buying with a specific plan to follow up or move on.
4. Learn from the rejection.
Customers may decide against buying for reasons completely out of your control. That said, what worked during your presentation? What did you say that you may want to omit next time? Are there ways to tweak your product offerings or strategy based on the reason for opting out? It is very possible to lose the business today only to regroup, retool and revisit with a better solution that your customer will choose to use.
5. No isn’t forever.
The customer who decides against change today may feel differently given some time or change of circumstances. Leave a solid, lasting impression: Stand apart from those simply trying to get a sale at any cost. Earn the relationship. Stay in touch. Offer to help in any way you can. Find a way to be valuable, even if it brings no immediate monetary gain. When they have a need you can fill, you’ll get the call.
Bottom line
Never even think about the “no.” Your focus should be to control what you can in the selling process. We spend too much time worrying about what never comes to fruition. You control truly learning your customer’s needs, formulating a plan to address those needs, and addressing any concerns. You won’t win them all, but if you leave each conversation knowing the specific reasons your customer did not purchase, you did your job and can learn, grow and get ready for the next “yes.”
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Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be.
If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G28TWF
September 10, 2015
Humble Pie: An Essential Morsel for Team Success
When you are great at something, you often want the world to know. As human beings, we have an innate, natural craving for recognition and respect, and often we feel it necessary to ensure everyone we come into contact knows specifically what we can do, how well we do it and that we’d gladly do more for more money. From being interviewed for a job or new project to giving a description of your role and contributions to any inquiring party, projecting a team mentality and forgoing over-indulgent self promotion is best.
Prior to acquiring polish and business acumen in our careers, we often express our love of self in the wrong fashion. We should absolutely be big advocates for ourselves! It is vital that we know our strengths and areas of opportunity, our goals and what we are doing to attain them, and ways we can showcase and sharpen our skills. However, no one likes a braggart; some tweaks to your delivery can make your message so much more impactful.
1. Drop the “I’s”: Think about your dialogue when asked about your job environment or when you send out communications – specifically those where you will be making mention of process you are involved in or projects you have contributed on. Re-read written verbiage and minimize usage of the word “I,” and do the same when speaking, always looking for ways to illustrate instead how you have worked with a team to achieve results. Hiring managers, promoting managers, visiting managers, general audiences whose attention you desire – they are looking for someone who embraces and is inviting. They want to be enticed with warm and fuzzy feelings of camaraderie. They want to see that you play nicely in the sandbox with everyone you share space with. They don’t want to hear how great thou art. Show through your willingness to help others, don’t tell. Your message will get across, trust me.
2. Not everything is a competition. Do you find yourself feeling the necessity of one-upping others? Do you have to win at literally all costs? If the cost is alienating someone whose support you need, making someone on your team look bad or others having a genuine feeling of inferiority around you, you’re doing more harm than good. Remember: find ways to connect with others, add value to your relationships with them and always offer to support or provide service wherever you go. Gaps may exist between you and others, but you can bridge as many as possible with genuine addition of value. Focus on process and teamwork, and other pieces will fall into place. Rather than be intimidated by your skills and reluctant to endorse or encourage you, peers and others in your circle of influence will be more open and honest to you and will legitimately look for ways to engage you and sing your praises.
3. Look for ways to involve others. Sure, you may be the one carrying more weight than others on this project. However, what about the next project when you could learn a substantial amount from others on your team and may need more of their support? When you are talking about your current projects, even if you are the star, find ways to point out the contributions of others, draw them into the discussions and ensure everyone gets input and credit. While you absolutely want to make sure your heavy lifting is woven into that description, do not draw so much attention to yourself that you make others uncomfortable or sound slightly insignificant.
Other people, whomever they are, look for a variety of attributes in you: work ethic, teamwork, success under stress, ability to meet deadlines, multiple metrics and dependability. While your sparkling results in one or more of these areas certainly can speak volumes, what speaks more is your literal mastery of all and your willingness to learn and contribute even more.
It’s one thing to do great things or have great results. It’s entirely another to add enough value to the environments of so many others that you make a significant impact. Focus on how you can best contribute to the team, aid in the success of others and be the consummate team player, and you’ll get your just desserts.
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Carson V. Heady posts for “Consult Carson” serving as the “Dear Abby” of sales and sales leadership. You may post any question that puzzles you regarding sales and sales leadership careers: interviewing, the sales process, advancing and achieving. You will also be directly contributing to his third book, “A Salesman Forever.”
Question submissions can be made via LinkedIn to Carson V. Heady, this Facebook page: https://www.facebook.com/pages/Carson-V-Heady/125078150858064?ref=hl , Twitter via @cvheady007 or e-mail atcvheady007@yahoo.com or you may post an anonymous comment as a reply to my WordPress blog at the bottom of this page:https://carsonvheady.wordpress.com/the-home-of-birth-of-a-salesman-2010-published-by-world-audience-inc-and-the-salesman-against-the-world-2014/
Carson V. Heady has written a book entitled “Birth of a Salesman” that has a unique spin that shows you proven sales principles designed to birth in you the top producer you were born to be.
If you would like to strengthen your sales skills, go to http://www.amazon.com/dp/B00ICRVMI2/ref=cm_sw_r_tw_dp_yGXKtb0G
