Rajesh Srivastava
More books by Rajesh Srivastava…
“Act with alacrity on customer feedback: Dissatisfied customers can email Jeff Bezos directly and he’ll forward the message to the right person—with one dreaded addition: ‘?”
― The New Rules of Business: Get Ahead or Get Left Behind
― The New Rules of Business: Get Ahead or Get Left Behind
“Occasionally, service is bound to fail. The acid test is how quickly it recovers. Nothing infuriates a customer more than being told, ‘I will have to check with my boss and then revert.”
― The New Rules of Business: Get Ahead or Get Left Behind
― The New Rules of Business: Get Ahead or Get Left Behind
“In times of change, learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.”
― The New Rules of Business: Get Ahead or Get Left Behind
― The New Rules of Business: Get Ahead or Get Left Behind
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