Randy Clark's Blog, page 36

Should You Network at a Christmas Party?

Should you network at a Christmas party? Wouldn’t that be—crass? It depends on the party. Networking might be a little over the top if it’s a family get-together at Aunt Wilma’s. It also depends on your networking needs. If Uncle Ben, who owns a business, is at the family party and you need a job—just sayin’. It also has a lot to do with your approach. If you’re all about yourself using a scripted elevator pitch that is too “salesy” and self-serving, it might not be well received at a holiday function. So, should you network at the Christmas party or not? Maybe, but only if you follow a few guidelines.

How to Network at a Christmas Party  Don’t be the Grinch; don’t make it all about you and your work

Talk about the holidays. Ask folks what they’re doing special this year.

Dress the Part

Whether formal, business casual, or ugly sweater, dress appropriately. You don’t want to stand out for the wrong reason.

Don’t have a “Blue Christmas,” share the love

Don’t spend all evening with a few friends. Spread the cheer, meet new people, and network.

Do you hear what I hear?

Listen and learn. You know what you know. Let others talk. You may be surprised by what you learn.

Our finest gifts we bring pa rum pum pum pum

‘Tis the season of giving – before asking for your needs, ask about the needs of others first.

Have a Holly Jolly Christmas

Have fun, just not too much fun, like indulging adult beverages to the point of wearing a lampshade as a holiday chapeau.

He’s makin’ a list and checkin’ it twice

And you should check your list as well. Make a list and be sure to thank the host for their hospitality, and follow up with a call, note, or email.

Bring “Joy to the World” 

Stay in the spirit, don’t be pushy, self-centered, or overzealous.

Remember, it’s a Party

So, the answer to, should you network at a Christmas party is yes, but don’t overdo it. Have fun. Listen and learn, meet new friends, and share holiday stories. “We wish you a Merry Christmas, we wish you a Merry Christmas, we wish you a Merry Christmas and happy networking.”

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out.

Photo by Libby Penner on Unsplash

 

 

 

 

 

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4 Ways Corporate Giving Helps Your Business

You already know that corporate giving and volunteering helps your business. Does your corporation give back to the community? Do employees participate? If so, you’ve seen benefits from giving back, but there may be more reasons to participate in charitable giving than meets the eye.

4 Ways Corporate Giving and Volunteering Helps Your BusinessReduces Turnover and Increases Productivity

One way to reduce turnover and increase productivity is employee engagement. While business leadership struggles to engage employees, they often overlook corporate-sponsored volunteerism and giving. Organizations that help employees volunteer have learned the benefits of bringing their team together in charitable engagement.

“Employees most committed to their organizations put in 57% more effort on their job—and are 87% less likely to resign than employees who consider themselves disengaged.” PWC.Com – The Keys to Corporate Responsibility Employee Engagement 

Tears Down Silos 

Every organization develops silos where the part becomes greater than the whole, How to Demolish Silos and why You Should. The way to tear down silos is for employees to interact, to get to know each other across divisional and departmental lines. Cross-training is one way to accomplish this. Another method to break down walls and foster camaraderie is through volunteerism and charitable giving. For more than twenty years, I was privileged to organize food, toy, and blood drives at three organizations. Participation brought together team members from every position in every department. It did a lot of good and broke down many silos.

Adds to Corporate Culture 

Giving back not only influences corporate culture, but it can also define it. A company known for responsible community participation says a lot about the organization. It says something to clients. A provider that cares about charity work and the community cares about customers too, and it sends the same message to employment candidates.

Builds Recognition

I don’t want this to sound crass and commercial, but the truth is charitable initiatives impact your marketing. It’s a way to focus media on a corporation. Whether it’s branded signage at a local charitable golf outing or a spot on Live at 5, charitable actions shed a positive light on an organization.

There’s another point of consideration about recognition. Volunteerism is a great way to recognize employees as well. 4 Easy Ways to Improve Morale.

Is Your Corporate Giving Enough?

It would be difficult to find a business that didn’t participate in some corporate giving, but is it enough, and are employees involved? Ask yourself this, does my organization’s charitable giving involve employees, add to our culture, bust silos, and improve productivity? If not, it may be time to reevaluate your corporate giving philosophy.

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out.

Photo by Joel Muniz on Unsplash

 

 

 

The post 4 Ways Corporate Giving Helps Your Business appeared first on Randy Clark Leadership Training.

Ten Ways to Fight Holiday Stress

Is it time to fight holiday stress? Most of us experience some level of stress during the holidays. Last minute shopping, agonizing over whether Uncle Pete will get along with Uncle Bob at the Christmas party, and wondering if everyone will like your homemade cookies can lead to stress. But if we stop to think about it, much of our holiday stress is self-created. Unfortunately, understanding that our angst is self-inflicted doesn’t make it go away. You need a plan of action to fight holiday stress.

10 Ways to Fight Holiday StressTake a Hike

I mean literally. If you follow me on Facebook, you know how I love my time on the trails. Do you know why? Because it’s calming, it relaxes me, and even during Indiana’s dark winter, I occasionally get to see the sun. Thirty minutes of hiking can relieve eight hours of stress.

Exercise

So, okay, hiking isn’t your thing, then find an exercise that is. Don’t excuse yourself from working out because you’re too busy with the holidays. Take a 30-minute break every day to exercise, and the stress relief will help you be more productive, not less.

Just Say No

Too many folks overschedule this time of year. It’s okay to politely say no. You don’t have to attend every event, do you? And if you’re worried an event may be stressful, don’t go.

Don’t Forget to Laugh

Have fun. Do things that make you giggle. Watch a funny holiday movie, go caroling with friends, or tell a holiday joke. “I told Santa you were good this year, and he hasn’t stopped laughing!” —Holiday Jokes. Check out The Health Benefits of Laughter

You. Are. Not. Perfect. 

So don’t expect to be perfect and don’t expect others to be perfect. Loosen up and take it easy on yourself. This isn’t life or death. It’s the holidays. It’s a time to enjoy family and friends, not to fret over your imperfections.

Ask for Help 

Honestly, do you think you have to do it all yourself? If so, you’re wrong. Spread the cheer, delegate, and let go. Ask for a little help.

Get Away

I’m not suggesting Skipping Christmas but take time for you, take an hour, a day, or a weekend, and get away from it all. Have fun, enjoy, and forget the chaos.

Be Happy, Don’t Worry

If you’re worrying about every little detail, you’ll have no time to be happy. When you find yourself being a worrywart, stop and ask yourself this. Is my worry founded? Is there anything I can do about it? If not, then quit worrying.

Create a Budget

And stick to it. Overspending is easy to do and insidious because it follows you well past the holidays. Cut back if you need to, but don’t overspend to keep up appearances. It doesn’t work.

Volunteer

There may be no better way to get over your concerns, to get over yourself, than volunteering to help someone less fortunate. It puts things in perspective.

A Challenge

If you’re a hostage of the holidays, if worry could be your middle name during the season, I have a challenge for you. Pick two of the ten and make it happen, and when you do, please leave me a comment. Now quit stressing out!

 If you’d like to explore this topic further, try this, Mayo Clinic: Stress Depression and the Holidays.

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out. It might help you stop putting off what you want to do.

Photo by Kevin Dowling on Unsplash

The post Ten Ways to Fight Holiday Stress appeared first on Randy Clark Leadership Training.

Should You Under-Promise to Over-Deliver?

Should you under-promise to over-deliver? No. For years I’ve preached not to over promise and under deliver, and I stick by that. However, purposely under-promising to over-deliver isn’t a good marketing plan. If you purposely under-promise, the likelihood that you’ll lose sales is high. Any competitor who can offer your client more than your under-promised plan can take your customer away from you. If you and your business ever under-promise to over-deliver you should stop.

Don’t get me wrong. I stand by my guns about over-promising. If you over-promise to secure an order, chances are you will have a difficult time with an unhappy customer, who will never call you again, and then tell others about their poor experience. Not such a good plan, is it?

Should You Under-Promise to Over-Deliver?So, What’s the Plan?

It’s really pretty simple. Tell the truth. Don’t under or over-promise. Don’t tell the customer what they want to hear if it’s not deliverable, and don’t hedge your bet and hold back on your promise. Listen to the customer, know what they expect, check with your team, and give the prospect the most accurate and honest information available.

Keep Your Promises

The first key to keeping promises is to know what can be delivered. Don’t guess, and don’t lie. What, you’ve never lied to a customer? Good for you, but are you certain? Have you ever withheld information from a client because you were afraid of losing their business? How’d that plan work for you? Lying by omission is still a lie.

Make a New Plan

If you and your organization over promise only to gain a contract, it could hurt your business a lot. If, on the other hand, if you hold your cards close and purposely under-promise, then you could lose clients to competitors. What’s the new plan? Only promise what you can deliver and keep that promise. Here’s how.

Know your customer’s expectations. Repeat them back to your client, put it in writing, and clarify every point—no surprises on your end.Inform your customer of their responsibilities. If a customer needs to supply information, materials, or equipment, be clear about how failing to do so can affect your promise to the customer.Know what your team, product, and service can deliver. And if you’re not sure, ask your team before making any promises.Follow up and follow up some more. Be sure promises are being kept in a timely manner.Communicate. Your customer shouldn’t have to contact you for information about the project. Stay in touch with them and keep your customer updated at every milestone.If it breaks down, let your customer know. Sometimes things fall apart, and even well-intentioned plans bust at the seams. If that happens, inform your customer ASAP and have a plan to move forward.I’ll Make This Promise

If you follow the six bullet points above and understand what your team can and cannot deliver, you’ll create loyal customers and long-term relationships. If you know what your client expects and share what you can absolutely deliver, the word will spread. Besides, it’s a lot more fun to work with happy customers.

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out. It might help you stop putting off what you want to do.

Photo by Ashkan Forouzani on Unsplash

 

The post Should You Under-Promise to Over-Deliver? appeared first on Randy Clark Leadership Training.

A Christmas Carl

My name is Eben, Eben Miser. Eben is short for Ebenezer. The name is Hebrew origin, meaning “stone of help.” Eben Miser, that’s me, and this is my Christmas story.

To begin with, you must understand Carl was dead. He died seven years ago this very eve. Christmas Eve, 2034. Without this information, the story I’m about to share is meaningless.

Carl was my business partner and my best friend as I was his. We started our business with good intentions. We were ahead of everyone with bottled air. it was because we not only created a bottled air product but also created the market. Although the truth is the market was always there, we were just the first to do something about it. Our first product was air bottled in the Rocky Mountains in Colorado. People couldn’t get enough of it.

We branched out with selections from Iceland, the Swiss Alps, and an uninhabited Pacific island as we grew. On our third Christmas, we sent a drone to the North Pole and bottled Santa’s Breath. It was a big hit.

But then we got greedy. We went from being a boutique that was all about quality to a large venture that was more about profit than product. Our offerings went from “Rocky Mountain Way” to “Air for Less,” which we bottled in Los Angeles, smog, and all. We scrubbed the air, but still, lawsuits came at us, a 12-year-old asthmatic child died, older adults who trusted us became ill, and hospitals refused our product.

Our attorneys got us out of it with fines. We were never charged with a crime, and the business continued and even thrived. We were so far ahead of the competition in the marketplace that it would be impossible to catch us. Our PR team published anonymous articles in media and posts on social networks about how the competition falsely accused us of crimes. Our business grew. It’s still growing. Some thought Carl and I were evil and that the almighty dollar ruled us. I answered them with; there’s nothing wrong with profit.

Carl and I belonged to the AVHS (American Virtual Human Secularist) church. The church began as an offshoot of Universal Unitarian online services during the great pandemic. In 2020, 25% of Americans identified as nonreligious. The church accepted these secularists into its fold. Today AVHS has more than 50 million members. When Carl or I died, it would be the AVHS who processed our digital uploads.

Most of the people on Earth had BMIs (Brain Machine Interfaces). Almost Everyone is connected digitally. Several times a year, digital impressions of an individual’s brain are uploaded. Their persona is uploaded when they die. Before that time, each person chooses a physical appearance. Most pick themselves at a younger age.

Everyone uses an organization for their uploads. Some are commercial for-profit; others are not for profit like AVHS. When someone was uploaded, they could connect with anyone who had a BMI in a virtual reality field. I chatted at least once a week with my older brother, who passed away three years ago.

Uploads could be altered or delayed. The government could step in if there was a criminal investigation and not allow public access. Some of the religious-affiliated uploaders refused to upload anyone deemed subversive, cruel, or evil. AVHS never uploaded Carl, and there was nothing I could do. My legal team and I tried, but Carl had signed a contract. Carl was in limbo.

It was Christmas Eve day 2041. My office was in my home. As CEO, there was little that I couldn’t do from home to manage the business. I was at my desk when I received an alert that someone was on my doorstep. So, I pulled up a screen in the air and saw it was my assistant Rob Cratchet. I pulled up a speaker and growled, “What the hell, Rob, what do you want?”

He said, “Sir, I’m sorry to bother you at home.”

I said “Good” and dropped the link.

Twenty minutes later, Rob was still in my entryway.

“What is it, Rob.”

“Thank you, sir. Well, you see, the report you wanted on the cost of sending drones into the upper atmosphere to capture rarified air is taking longer than I expected. The lab hasn’t produced a method to concentrate the air to where it has enough oxygen for human consumption that is cost-effective.”

“I don’t care about that, Rob. Just get me the report!”

“Well, you see, sir. Tomorrow is Christmas, and well, I do have plans with my family. I could finish the report the day after tomorrow if it’s quite convenient, sir?”

“It is not convenient, but I suppose you need the entire day with your family. Fine, but you should know that I’m not happy, and any more lapses in your productivity will be cause for dismissal. I’ll expect the report early the day after. Now get off my property.”

“Yes, sir. Thank you, sir. Merry Christmas.”

“Go! Begone, damn it. Quit pestering me.”

As Rob left, two gentlemen stepped up to Eben’s portal. Eben pulled up a screen and said, “Yes?”

“Good afternoon. Do we have the pleasure of speaking with Mr. Miser or Mr. Markey?”

I’m Mr. Miser. Mr. Markey died seven years ago this very day.”

“We are sorry for your loss.”

“Why would you be sorry? Loss, my ass. For your information, the business has tripled in size during these seven years! There has been no loss!”

“Very good, Mr. Miser. We represent the local chamber of charity. Like-minded businesses that believe in community support who endeavor to help those in need at this joyous time of year.”

“Have the shelters burned down? Is there no more government stimulus money?”

“No, the shelters are still there, but full, and we like to say the government stimulus money doesn’t stimulate enough. Many would rather starve to death than attempt to live on stim checks.”

“Then let them starve! There are too many damn people anyway!”

“Surely, especially at this time of year, you can’t mean that, sir.”

“I do. I don’t celebrate this archaic festival of Santa and saints and don’t have time or funds for those that do. Good day gentleman.”

“But Mr. Miser.”

“Good day, gentleman!”

“Regardless, we wish you a Merry Christmas, sir.”

“Good day and good riddance!”

Miser swiped at the air and cut the link. “Blah, blah, blah bullshit, that’s what Christmas and all this sentimentality are, it’s BULLSHIT!

A shimmering light appeared directly in front of Eben. Slowly it materialized into a human shape. It wore an orange jail suit circa 2020 with handcuffs and its feet chained together.

“Who are you, what do you want, and how dare you invade my privacy without permission!?”

The apparition spoke, “I have permission from your church, from the AVHS.”

Eben thought, “Great, here comes a bleeding-heart sales pitch for donations – you know … “at this special time of year.” The church hadn’t celebrated a Christmas about Christ for 25 years. It was just more secular Christmas Blah blah blah.”

“Okay, get it over with. What’s your pitch?”

“Eben, I have no pitch. It’s me, Carl.”

“Carl? Have you been uploaded? It’s about time! I need help with the business. I’m surrounded by incompetents.”

“I am not here to help with the business Eben. I am here for you.”

“Here for me? If you’re here for me, then I could use some help with the business!”

“Eben, I am here to save you.”

“Save me from what? Idiots who go around singing Christmas songs and watch 20th century Christmas movies, I hope!”

“No. Eben, to save you from my fate.”

“Your fate? Carl, you died a billionaire with homes on three continents and worldwide fame. What more could you ask for?”

“Eben, do you not see what I wear?

“I do. Orange isn’t your best color.”

Carl rattled his chains and shrieked, “I picked this color, made the handcuffs, and chained my own feet with the choices I made in life. I’m banished to a digital hell, to limbo, where I am only uploaded when the church wants to show me a lesson. It is torture. Eben, I am here to help you avoid my fate, to guide you onto a new path. If I don’t or can’t, then you will face my fate. You will never have the free will of your digital persona. The church will not upload you. That is your fate. It is what you have done. It is too late for me but not for you, Eben. You still have time.”

“Blah, blah, blah, I tell you. It’s all bullshit. I’ll buy myself out of my contract with AVHS!”

“You know you can’t, Eben. There’s only one way out, and that’s your reformation. You will be visited by three digital apparitions tonight. AVHS is sending them in the hope of your salvation. Please, listen to them, Eben. For me, for our friendship, for the hope of avoiding my fate, I implore you I….” Carl faded away.

Eben wondered if what he saw was real or a hallucination. Maybe it was an aftereffect of that gummy he had earlier. BS, that’s what it was BS.

The First Spector 

Eben had finally dozed off at his desk when he was awakened by a hand touching his shoulder. He turned and was face-to-face with a digital apparition. Lights shot out from its body, constantly changing color and location. It was impossible to focus on the 3D image as it shimmered and changed from a child to an adult to an older person.

“I suppose you’re the apparition Carl spoke of?”

“I am.”

“So, is this some kind of takeoff from that movie from the last century – what was it called – Scrooged, that’s it.”

“You could say that.”

So, you’re the ghost of Christmas past?”

“I am.”

“I guess there’s no getting around it, so let’s get on with it. I’m a busy man and need my sleep!”

“Take my hand.”

“Where are you taking me?”

“To the past, your past.” The apparition swiped the air with Eben in hand, and an old-time one-dimensional video filled the air.

It was Eben in his third foster care home. His mother had died of a drug overdose. He never knew his father. Eben recognized the house. It was the Kirkpatrick’s, and it was Christmas morning. His first Christmas with them. The 12-year-old Eben sat in a corner with crossed arms and a frown on his face. He’d been through this game too many times. The foster parents always had gifts for themselves and their kids. Eben would get socks, underwear, or school supplies in a backpack, but not a real present.

The Kirkpatrick’s had two children, Mason, 14, and Shawna, 11. Jim handed Shawna a present. She opened it, and it was a pair of long-fingered gloves and thick stretchy black socks. She looked at Eben and said, “They’re for bike riding.” Eben could care less.

Mason opened his present. It was a helmet.

 

Jim told Eben to go to the kitchen and see what was there for him. They all followed him. In the middle of the kitchen was a brand-new bike with a red ribbon on the handlebars. Eben stood glued to the floor with his jaw-dropping. Jim said, “It’s electric. You have to pedal to get it started and to charge it up.” Eben just looked at Jim. Jim said, “It’s yours.” Eben welled up. He had tears in his eyes but quickly wiped them on his sleeve.

Shawna came forward and said, “Here, these are yours.” She handed Eben the gloves and socks. Mason looked at Eben and said, “The helmet is yours too.” Jim Smiled. Evelyn wiped tears from her cheek with her apron. Later Eben learned the Kirkpatrick’s didn’t buy presents for each other at Christmas. They helped others instead. They donated to charities or volunteered. Last year the whole family volunteered to serve a Christmas meal at a local shelter.

The ghost raised its hand, and the scene disappeared, and Eben found himself in a large open room.

They were in the Gentle Yoga studio. It was Eben’s very first job. Most of the studio’s students interacted virtually, but Marlene still conducted face-to-face yoga classes twice a week, Tuesday and Thursday at 10 AM. Eben was Marlene’s go-for. He cleaned mats, filled the water, stacked blocks, swept the floor, and laundered towels. Working for Marlene was a lesson in kindness, patience, and humility. In Eben’s eyes, Marlene was a saint. It wasn’t until he learned that Marlene didn’t charge for the classes but only took donations that he realized how special Marlene was.

He knew what day they’d arrived. It was Isaac’s surprise birthday party. Isaac had lost his wife less than a month before, and his one adult son lived and worked in California. From what Eben knew, Isaac and his son weren’t close.

Marlene stopped the class and asked to be excused. She came back with a cake for Isaac. Everyone in the class had hidden party hats and noisemakers. They retrieved them and, with great cheer, began making noise and singing happy birthday.

Isaac stood frozen with a tear running down his cheek. When the noise subsided, Isaac looked at everyone and said, “I want you to know how much you all mean to me. And not just the happy birthday, but I don’t know how I could’ve survived without you all. My sanctuary, my safe place since Joan passed, has been here every Tuesday and Thursday with all of you. I want you to know I love you all.”

With that, Isaac began to cry. The group surrounded him with hugs and love.

Eben said to the apparition, “Marlene did so much for so many. She was amazing.”

The app said, “So much? A cheap store-bought cake and a few noisemakers? What’s so great about that?”

“You don’t understand. It’s not the cake or the hats – it’s what it meant to Isaac, how she rallied everyone to his side. It’s who she was.”

The scene shifted again.

Eben found himself on the campus of IU. He and his girlfriend Bianca sat at a park bench on campus. Eben knew what was next.

Bianca looked at Eben and said, “When we first met our sophomore year in high school, I knew I had found the person I was supposed to be with. We had so much in common. You were my best friend and eventually my lover. I loved you then with all my heart, and I still do. But it’s time to move on. We no longer share common interests. When we were younger, the only thing we wanted to do was help people. Now all you want is a way to make money. So, Eben, I release you. Always remember that I love you.”

Bianca stood up, kissed Eben’s cheek, and walked away. To this day, he had no idea why he didn’t stop her.

“No more, please show me no more. Take me home. I’ve seen enough!”

Eben found himself back in his home. He was in his bedroom, on the bed, clutching his weighted blanket. Soon he dozed off.

The Second Coming 

He was awakened by a bright light that emanated from his work area. Golden streaks of pure sunlight streaked across his bedroom. Eben got up and walked to his office.

“Are you the ghost of Christmas present? Wait, aren’t you that actor?”

“I’m a composite of the actor John Candy. I’m not actually him. He died in 1994 before uploading was available. However, he left thousands of hours of video.”

The app was dressed in a green robe with white fur. It hung loosely and exposed his chest.

“Aren’t you dressed kinda funny, John?”

“It fits the role. Take my hand.”

They were transported to the streets of the inner city. People hurried and scurried. Others sat dead-eyed in dark corners. There was a constant din disconnected from the people. The smell was awful and overpowering.

“What the hell is this place, and why have you brought me here?”

“It’s the projects. Follow me.”

They approached a run-down building.

“Here, take my hand.”

Eben took the apparition’s hand, and they rose three floors and floated through a wall into an apartment. A family was singing, “It’s beginning to look a lot like Christmas.” Eben thought, “It certainly doesn’t look like Christmas in this flat.”

“What is this dump?”

“This dump is the home of your clerk Rob, Rob Cratchet, and his family. His wife Emily, Daughters Martha and Belinda and his son Timmy.”

As the mother and daughters busied themselves with Christmas dinner preparations, little Tim sat next to the tree staring at the lights. Occasionally he would reach out and touch an ornament or branch.”

“What the Hell is wrong with that child? He just sits and stares at that damn ugly tree. Isn’t there something constructive he could do like homework?”

Timmy had been diagnosed with Cystic Fibrosis. It’s a hereditary disease that affects mucus accumulation primarily in the lungs and pancreas. There are gene therapy procedures that have successfully reduced the symptoms, but unfortunately, Cratchet’s health insurance doesn’t cover the procedure, and Rob doesn’t make enough to afford it.

As they watched, Timmy tried to stand up but succumbed to a severe cough attack. His frail body slowly sat back down in his chair. Eventually, the cough subsided, followed by heavy wheezing.

“Bah humbug. If the procedure were tested and proven, it would be covered. It’s probably some scam devised by a con artist to bilk businesses like mine.”

“I hope you’re wrong. The boy is a dreamer. I hope one day he realizes his dreams.”

“That boy? He probably takes after his father and has nothing in that skull of his but wasted space. A dreamer, huh? It’s more likely he’s an imbecile and wasting the precious air we breathe!”

The ghost turned suddenly towards Eben and lowered his face down to his. With a scowl and barely controlled voice, he said, “I don’t think I want to know a six-year-old who isn’t a dreamer or a silly heart. And I sure don’t want to know one who takes their student career seriously. I don’t have a college degree. I don’t even have a job. But I know a good kid when I see one. Because they’re ALL good kids, until dried-out, brain-dead skags like you drag them down and convince them they’re no good.”

“Bah Humbug, I say!”

The Ghost of Christmas present sighed and said, “I am dead! I’m in hell! And my punishment is to spend eternity on my own show dealing with freaks like you!”

“Grab my hand.”

They flew back through the wall and out over the city. They saw lights, heard carols, and watched people greeting each other in the streets. Eventually, they landed on a street unfamiliar to Eben. The ghost looked at Eben and said,

“You know, the finest line a man will walk is between success at work and success at home. Follow me.”

They walked to the front picture window of a suburban two-story home and looked inside. There was no mistaking her. It was Bianca. She had aged well. She was surrounded by what must be her family. A young girl turned toward the window. Eben froze. She was the spitting image of Bianca at 19 when they had fallen in love while attending IU. A tear rolled down Eben’s cheek. He muttered almost under his breath, “She is so beautiful. I’d forgotten. How could I have let her go? Why didn’t I stop her? The laughs on me. I went my own way in search of riches when she, Bianca, was the treasure, wasn’t she?”

The Ghost of Christmas Present stopped and looked at Eben. “There is hope for you yet. If you can savor the humorous aspect of misery and misfortune, you can overcome anything.

Our time here is nearly up. We have one more stop.”

They transported to a large one-story building in downtown Indianapolis. Eben recognized the area. They were on Alabama Street.

“What is this place?”

“It is a women’s and children’s shelter. It’s where many must go if they are to survive. They have no choice. I wanted you to see who exactly it is that should starve. How did you put it? ‘Then let them starve! There are too many damn people anyway!’ These are the people.”

They drifted inside the building and found mothers and children sitting at tables in a cafeteria, on the edge of beds in a dormitory, and on the floor in hallways. There were moms and kids everywhere you looked. Babies were crying, mothers cuddling children, small boys running the hallways. But there was more. A little girl was laughing at her brother being silly. A mother was admiring a drawing of the family her son had drawn. A caregiver hugged a newly arrived family as their mom cried tears of joy for being taken in.

“I’ve seen enough. I was wrong. Thank you for showing me this.”

The ghost took Eben’s hand. Eben clutched the apparition’s forearm, and they floated into the night.

They landed on the street near Eben’s home. When they touched down, Eben noticed a movement under the Ghost of Christmas present’s robe. “Is there something alive under your robe?”

“Yes, but I wish not for their sake.”

Eben saw a gnarled small foot and an emaciated hand, “What are they?”

The ghost threw open his robe, “Behold.”

There was a small boy and an even smaller girl. They were in tatters and looked as if they were starving. “Are they part of your family?”

“No, they are the family of man! The girl is poverty personified, and the boy is obliviousness itself. Be afraid of both but especially the boy, for he foreshadows the doom of humankind.”

“Is there nothing that can be done?”

The ghost snarled at Eben, “Have the shelters burned down? Is there no more government stimulus money?”

The spirit slowly faded away, laughing as he disappeared.

Eben dozed off. He awakened in his bed.

The Ghost of Christmas Future 

As a bell sounded, the stroke of midnight, Eben saw a dim light in the distance moving toward him. A Spector in a hoody and mask glided through the mist.

“Are you the ghost of Christmas Future?”

The phantom did not respond. It turned and pointed for Eben to follow.

“Lead the way, spirit. I fear you the most of all, but I know it is for my redemption. I know now it is for my good. Lead on.”

They entered a room where there was a sizeable holographic screen. It was the equivalent of a 20th-century virtual space. It was the social media of the decade. People zoomed in and out of conversations.

“Did they say how he died?”

“No, only that he was gone, and he wasn’t going to be uploaded.”

“So, is he under investigation for the crimes of his company?”

“IDK, but he should be!”

“All I know is the church isn’t releasing his upload.”

“It serves him right.”

Eben looked at the hooded ghost and asked, “Who are they talking about? Is this seven years ago? Is it my partner Carl they’re talking about?”

The spirit did not answer. He pointed and waved his arm for Eben to follow.

“I know this way. It is my street, the street where I live. That’s my house. What’s going on?” As he watched, robots with the AVS church symbol carried out his belongings and gave them to a waiting line of people. Someone was giving away his stuff to the needy. In a way, it seemed only fair.

No more, I’ve seen enough. I’ve learned my lesson. Let me be.”

The hooded vison only pointed.

They were at the Cratchets. It was the same but somehow different. Where Rob’s son had been seated staring at the tree, there was an empty wheelchair.

Rob’s wife turned to him and said, “But what will happen to you, my poor man. You, who were under his awful thumb for oh so many years.”

“We will be fine, my dear, his nephew is taking over the company, and he stopped in today. We went out for tea, and he told me he didn’t think he could run the business without me. He even said there was a paid internship available for our daughter.”

“Rob, you are such a good man. I ask about you, and your answer is about us – the family. But how are you, Rob?”

“Oh, as far as the business, my job will be better without the old scrooge. I’m fine, except I miss Timmy so. He was such a good soul.”

Rob put his head in his hands and began to weep.

Eben turned to the ghost. “It is too sad, too sad. Is there anything that can be done to save the boy? Are these the glimpses of what will happen or what could happen? Can these images be changed? Are they only an algorithm based on current statistics and trends? Can this future be altered?”

The ghost did not answer but only pointed for Eben to follow.

They entered a building. It was a church. It was the local AVHS. They entered a conference room with people seated around a table.

“I don’t think we need to discuss this one. His actions while he lived served only himself. He put others in harm’s way for profit. I motion upload denied all in favor say aye.” Everyone said, aye.

Ghost, tell me, can this be altered? I have changed, and I will continue to change for the good. Eben grabbed the ghost’s sleeve and fell to his knees sobbing, “Give me a chance. Please, I can change, I can.”

The End of it

Suddenly the ghost vanished, and Eben found himself no longer holding the ghost’s sleeve but the drapes on his front window. He looked outside and saw light reflected off new-fallen snow. Eben wondered what day it was. He clicked into one of the virtual spaces. He saw a young man and asked, “Excuse me, do you know what day it is?”

“Dude, are you fricking kidding me? It’s Christmas day. Wait, what time zone are you?” Eben said, “Eastern.” The boy said, “Then it’s Christmas morning for you! You must have had a one helluva Christmas eve!” He laughed, “You don’t even know it’s Christmas, LOL! Eben smiled and said, “Thank you, you are a fine young man, and I thank you!”

Eben muttered to himself, “They’ve done it all in one night! Well, of course, they have. They can do anything they want.” He laughed as he looked for something appropriate to wear.

Eben logged onto the AVHS member site and clicked upload committee. He wanted to leave a message for them.

“Merry Christmas. I’m sure those of you who know me are surprised by my smiling demeanor and cheery greeting. Rest assured, I have not lost my senses. To the contrary, I’ve come to them. As you may or may not know, last night, I was visited by my dear departed friend and partner, Carl. He told me of the chains he had woven during his lifetime and warned me of mine. He said he was there for my redemption and that three apparitions would follow—the ghosts of Christmas past, present, and future.

I was visited by all and have come out a new person. I promise to do everything I can to support good. My company will only produce the best and safest products. I will give them to those who can’t afford them, and I will endeavor to help the church in any way I can. All you need to do is ask.

I would not be here leaving this message if Carl hadn’t cared so much for me and my salvation. He is not the man he was these seven years ago. He is the best example of good that I know, putting others ahead of himself. I can only hope to reach his level. I ask one favor, and believe me, I know I have no right to ask, but it is not for me. It is for Carl and everyone he could help. If he could bring me to the light, just think what good an uploaded Carl could do for others. Please, consider uploading Carl for his good and the good of all. I will do everything I promised, and when my time comes, I will take his place in purgatory. Thank you for listening. Merry Christmas.”

The next day Eben sent for Rob. Eben paced excitedly, waiting for Rob’s arrival. When Eban received notice that someone was at his door, he looked. Rob stood nervously facing the door. Eben held back his excitement and, in a gruff voice, said, “Rob, come to my office now, this very minute!” The door opened, and Eben watched as Rob hesitated, let out a deep breath, lowered his head, and entered.”

When Rob entered the room, Eben scowled at him.

“Rob, I’m not going to put up with your situation anymore. There are expectations in our work relationship that are not being met, and I tell you, I will no longer stand for it. Therefore … therefore, I’m going to – raise your pay.”

Rob stepped back from Eben, surprised and alarmed.

“Rob, do not be afraid, it is me, and you heard me correctly. A raise is long overdue. You certainly have earned it putting up with me. And Rob, that’s not all. If you’ll let me, I’d like to help your family. May I offer my help to your family Rob?

Rob hesitated and said, “I guess so. I mean, yes.”

Excellent! Wonderful. We’ll start with Timmy! We’ll get him into gene therapy this week and anything else that’s proven to help. Rob, I swear to you that Timmy will get better! Yes, he will! And your daughters Martha and Belinda, we’ll see that they get into the best schools, and we can arrange internships here. Oh, and your wife Emily, sweet Emily. You know what I want to do for Emily. You know my second home on the lake Rob?”

“Yes, sir, I do.”

“I want to give it to her, to you and your family!”

“Rob, put away your work. We’re taking the day off to get things going. How about we start with a nice cup of coffee at Starbucks?”

Eben was good for his word. He became as good a man as the world wide web had ever known. Carl was uploaded and pledged his afterlife to helping others, and little Timmy was part of a successful gene therapy study and now lived free of Cystic Fibrosis. Eben and Carl’s company became known for their philanthropy.

Eben held Christmas in his heart every day of the year. Young people who didn’t know him before his redemption called him Father Christmas. He was humbled by it but happy. The church had not only approved Eben’s upload; they asked him to serve on their board when the time came. It indeed was a Merry Christmas!

Photo by Aaron Burden on Unsplash

 

 

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Don’t Manage People—Lead them

Should you manage people or lead them? Years ago, while working in marketing for a retail fashion corporation I watched as the corporate staff asked store managers to conduct specific programs with all store personnel. Every employee was treated exactly the same. There were no variations in the format. Tailoring training to meet the needs of individuals wasn’t considered. So, it became what I called a project. People aren’t projects. Projects can be managed, people should be led. So, don’t manage people —lead them.

Don’t Manage People—Lead themIt’s Not Good Leadership

A few years ago my wife and I were binge-watching episodes of The Good Wife. We loved to hate it. For me, one of the shows glaring flaws was the almost total lack of leadership skills. Time after time the “managing” partners ignored the needs of their staff, pitted employees against one another, played favorites, and attempted to use fear and intimidation as motivators. Either the writing staff has a warped view of leadership, or they’ve purposely created a dysfunctional operation. I’m not certain which. Regardless, it’s a good example of what not to do.

The Difference between Managers and LeadersManagers limit mentoring and training—leaders develop peopleManagers control people—leaders share earned trustLeaders focus on long range goals—managers concentrate on current projectsManagers prioritize urgent tasks first—leaders focus on tasks that are important to reaching goalsManagers tell what needs done—leaders explain whyLeaders inspire—managers give ordersManagers assign people to tasks—leaders fit people to the assignmentManagers are authoritarian—leaders listen and seek adviceLeaders motivate—managers demandManagers leverage power—leaders influencePeople Aren’t Projects

People aren’t projects; they’re people. Sounds silly doesn’t it? Even managers who understand their people are individuals don’t always treat them as such. It’s easy to get caught up in the heat of the day and lose sight of the significance of leading. Managing people as projects can achieve results but leading people goes far beyond the immediate results. Leading people develops teamwork, shared vision, and a common mission.

The majority of workers in America don’t classify themselves as engaged in the workplace, Gallup Poll: Majority of Workers not Engaged. An alienated workforce adversely affects performance and therefore production. Leading teammates through motivation and training develops teamwork. They don’t “have” to do the work—they want to do the work. Is your team engaged? Are they managed or led? Don’t manage people — lead them.

What’s the Difference Between Managing People and Leading Them?

Some will say the differences between a manager and a leader are semantic. Others will tell you why you need both, or why you need to be both. Each point of view has merit, but for my purposes, I define management as directing procedures and leadership as influencing people. You’ll often hear me say, “You manage projects and lead people.” But what does manage projects and lead people mean? What are the differences between managing people and leading them?

14 Differences Between Managing People and Leading ThemManagerLeaderGives OrdersEncourages conversationMakes the planBegins a conversation, helps design the planCommandsEncouragesSticks with what they knowLifelong learnerJumps to urgent tasksWorks toward what’s importantUses Fear to motivateDevelops trustExpects people to do their jobOffers training, gives directionOrders others what to do and how to do itExplains whyHas direct reportsCreates followersAssigns tasks to peopleFits people to the taskCreates silosBuilds teamsFocuses on what went wrongGives recognition for what went rightFinds problemsSees opportunitiesPoints fingers when things don’t go rightSees failure as a chance to learnAre You a Manager, Leader, or Both?  

I encourage you to check the dictionary definitions of manager and leader. They overlap, and at least in my mind, there isn’t a clear delineation between the two. So, let’s stay with, managers manage procedures and leaders lead people. Which are you with your teammates? It’s not only okay to manage projects, somebody needs to. What’s not okay is to manage people like they were a project.

Do You Want to Manage People or Lead Them?

When I was a younger manager, I didn’t understand leadership. My goal was to be a better manager. As long as my mindset was on improving my procedures, not in changing my viewpoint, I didn’t progress. However, after many failures, I realized that it was better to persuade people than command them. Rather than telling people to follow my plan and execute my orders, bringing the team together to brainstorm brought buy in. It was their plan. I learned that fear might produce short-term results but was destructive in the long run, and that recognition and encouragement built teams.

Review the list. What stands out in your mind? Where could you improve? Could you and should you progress from being a manager to a leader?

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out. It might help you stop putting off what you want to do.

Photo by Jo Szczepanska on Unsplash

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Is Social Media Making Us Antisocial?

Is social media making us antisocial? I’m not the first to ask this question. Most of what I read answers this question with a resounding yes, social media makes us antisocial. I don’t see it this way but give me a minute to explain.

Is Social Media Making Us Antisocial?Human Nature Hasn’t Changed—Much 

I once took an unscientific survey in a breakroom at lunch over three days. More than 80 percent of the employees in the room were on their phones. At one table, six of the seven teammates dining shoulder-to-shoulder were on their phones. You might be thinking, now wait a minute, Randy, I thought you said social media wasn’t making us antisocial. What gives?

Before smartphones, I remember reading the newspaper at lunch in the breakroom. I wasn’t alone. I think what has changed is the technology, not the tendencies.

Have you ever taken the subway, NYC, Atlanta, London? When you do, you’ll find the vast majority of the commuters on devices. However, if you were to view photos of the same trains 40 years ago, before devices, you’d see commuter after commuter buried in print—newspapers, magazines, and books.

My point is social media hasn’t changed humankind into some new antisocial creature. We haven’t suddenly morphed into Homo Antisocialus. People have always had antisocial tendencies, some more than others, but why is that? Good question.

I researched antisocial behavior and found varied as well as opposing opinions from the scientific community. I found no definitive answer, so I asked myself, am I antisocial, and if so, why?

I’m not, I’m closer to being obnoxious and space invading than antisocial, but I do have my moments. When I find myself drawing inward, it’s often self-protection. It’s fear. Fear of being found out for the charlatan I am. Fear of not seeming smart enough, funny enough, caring enough, charming enough or? It doesn’t matter what fear drives the behavior. It’s the knowledge that it’s driven by fear that’s important.

How to Overcome Antisocial BehaviorRecognize your fear and set it aside. Most of our fears around people are based on worries about what they will think of us. The truth is most people could give a care. They’re not thinking about you. They’re thinking about themselves.Turn off your device (or put down your book). Turn it off during meetings, conferences, and one-on-ones. Anytime you’re engaged with others, turn off your device or, better yet, leave it in the other room. And don’t think you can sneak a peek. Come on, man, we all know what you’re doing. Turn. It. Off.You’ll live without a ping-zing. Do you know that little spark of adrenaline when a new ping comes in? It’s validation that you’re liked and wanted. Well, here’s the truth, it’s not real, and once you realize that, you can live without it. You don’t need a ping-zing rush as a testament to your worthiness.Plan Face-to-face time. Plan time to be with friends in person or virtually. Go to a networking event, or just hang out with your partner and talk. No phones or books, only you and others conversing in real-time, in real life.Are you Antisocial?

I’m one of the least antisocial people I know, but like I said, I have my moments. So, yes, sometimes I’m antisocial. The key for me is to understand it. Face my fears, turn off my devices, set down my book, and say hello.

Hello, how are you this fine day?

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out. It might help you stop putting off what you want to do.

Photo by Peter Lawrence on Unsplash

 

 

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4 Keys to Retaining Key Employees

Now more than ever, retaining key employees is critical to any organization’s success, growth, and profit. Replacing valuable employees is time-consuming, risky, and expensive. The first step in retaining key employees is knowing what your employees do for you. The second is knowing what they want. Do you know?

A friend resigned from her position of five years to accept another. The new job fit her education; it was a logical step in her career. After her employer accepted her resignation, they asked her to train her replacement. When the company owner reviewed her responsibilities, he said, “I didn’t know you did all this.”

It’s difficult to understand what a person needs if you don’t know what they do for your business. In this case, she did many unrewarding activities outside of her job responsibilities. Her position wasn’t a good fit. When things no longer fit, we replace them.

I’ve observed leaders attempting to motivate employees by giving them what the leader thinks should motivate them. How do you find out what your employees want? First, listen. Your employees may already be telling you what motivates them. An employee who struggles with a work schedule due to family commitments might be motivated by schedule flexibility. Someone who continually seeks approval may be asking for more recognition. Team members who present creative ideas and plans may want a little autonomy. Open your ears and your mind, and then ask them what motivates them. Don’t assume you know.

4 Keys to Retaining Key Employees Ask your employees what they want. Complete a survey, hold a meeting, and chat one-on-one. Do it more than once. You might not be able to accommodate everyone, but you may be surprised by how many you can. Ask, listen, and act. Know what your people do— every activity. Do the activities fit the organization and the individual? Can they be adapted to fit? The best coaches make plans to fit their personnel rather than attempting to make personnel fit the plan. Listen to your people. They may share what they want and what motivates them. Give your people what they need, whenever possible, and when their needs fit the organization’s vision.

These 4 steps will improve the retention of key employees, and they’re not as time-consuming or challenging as the alternative — hiring and training replacements.

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out. It might help you stop putting off what you want to do.

Photo by Jozsef Hocza on Unsplash

 

 

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What They Don’t Tell You About Owning a Business

If you’re considering going from an employee to owning business, good for you. I don’t want to talk you out of it. What I hope to do is help you be a little more prepared for what may await you.

I grew up working in my parent’s mom & pop convenience store. It was open from 7 am until 11 pm seven days a week. Both of my parents, myself, and my two siblings worked in the store. It wasn’t a business; it was a way of life. Working in the family business taught me a lot. It gave me valuable life lessons, tutored me in basic business, marketing, and people skills. And it convinced me never to own a business.

What They Don’t Tell You About Owning a BusinessWho Am I to Write This?

I’m someone from the outside looking in as far as owning a business. I offer an unbiased opinion based on my observations. I’ve done freelance work most of my life, but that doesn’t count. I’ve never had to worry about meeting the payroll, paying the bills, or repairing the walk-in cooler (I’ve watched my father do this more than once). Here’s what I know.

Something Will Go Wrong

It’s inevitable, unpredictable, and will more than likely come at the least opportune time (or so it will seem). The wheels are going to fall off. You can count on it. Have backup plans and contingencies for contingencies. Develop resources, mentors, advisors, as well as lines of credit, and stay calm. Losing your composure will only make things worse.

You’re Going to Lose Sleep

When you think about it, how could you not lose sleep? You’ve taken on a lot of risk. People are counting on you. The pressure will keep you up at night. So, before you open your doors, get your sleeping habits in order. Mayo Clinic: 7 Steps to Better Sleep.

Money Will be Tight

And not only business finances but personal as well. You and your family need to go into a new operation with eyes wide open to the financial challenges, sacrifices, and exposure you will face.

Success Seldom Happens Overnight

Opening a new business isn’t a sprint; it’s a marathon. I know what you’re thinking. You’re thinking not me because I have a great idea, I know the business, I’m bringing customers with me, or I’ve found a niche. Regardless of how prepared you are, you can’t know every nuance of owning and operating a business. You can learn, but it will take a minute.

Know all the Details

A friend who owns a very successful construction company shared a story with me. In the 1980’s he was a flooring subcontractor. His supplier offered to sell him the wholesale business and finance him. Two years later, he’d lost more than $50,000 (remember that’s 1980 dollars) because he’d taken on the companies’ liabilities as well as its assets. Previous warranty work nearly put him under. Read the fine print, hire an attorney, retain an accountant, and then do your homework.

There Aren’t Enough Hours in the Day

A friend lamented that when business was good, he was too busy doing the work (He’s a photographer) and didn’t have time to market his product. And when he didn’t have time to market, he had no new business. Therefore, he’d be slow until he caught up. It can be a vicious cycle.

Just Because You Build it Doesn’t Mean They’ll Come

Your product or service isn’t going to fly off the shelf all on its own. You’ll have to have a marketing plan. Advertising, social media, phone calls, and knocking doors—you’ll need to be prepared to do whatever it takes to sell your wares.

Are You Ready to Put up a Sign?

If owning and operating a business is the thing for you, go for it but be prepared. Be ready to lose sleep, worry over money, knock on doors, and be available 24/7. Does that sound like your kind of thing? If so, I wish you nothing but the best.

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out. It might help you stop putting off what you want to do.

Photo by JESHOOTS.COM on Unsplash

 

The post What They Don’t Tell You About Owning a Business appeared first on Randy Clark Leadership Training.

How to Conduct a SWOT Audit

A SWOT audit (strength, weakness, opportunities, threats) is a tool used to recognize growth options for an organization while helping to define the culture, mission, and vision. You can also use it to focus a team on critical issues. Knowing your strengths and weaknesses will help you guide your team in the most productive ways.

To improve anything or anyone, you must first have a clear understanding of what needs improving. Begin by distributing copies of the SWOT Analysis Form (See below) to your team. After everyone has completed the survey, schedule a meeting.

How to Conduct a SWOT AuditSWOT Analysis Form

An answer is not required for every question. Hopefully, a few questions will spur ideas and begin the thought process.

Name (please print) ______________________________

Department ____________________________________

Date _________________________________________

StrengthsWhat do we do well?What advantages does our organization have over our competition?Are there resources such as money, equipment, creativity, customer base, available?What are our strengths, by individual, department, or companywide?How does our business stand out?What do we do well that, with a little improvement, could be a real strength?What are our most competitive products or services?WeaknessesWhere do we see obvious areas for improvement?What do we do badly?What areas need immediate improvement?Based on our past mistakes, what should we avoid in the future? What else should be avoided?OpportunitiesWhat are interesting trends?What has recently changed that is new in our industry or new to us?Do some strengths open up new opportunities?What weaknesses, through development, could lead to opportunities?What niches have our competitors missed?Are there new technologies that the company can use to innovate?What can we do that no one else does or does as well?Where can we find or create a competitive edge?ThreatsWhat obstacles do we face?What and who is our competition?Are there internal or external processes that are changing?Could one of our weaknesses be a serious threat? How can we neutralize that threat?What are our competitors doing better than we are?Are there negative political, economic, or technological trends that may hurt us?CombinationsHow can we use our strengths to enable opportunities we have identified?How can we use our strengths to overcome threats?What do we need to do to overcome identified weaknesses to take advantage of opportunities?How can we minimize weaknesses to overcome threats?How can our strengths help overcome, reduce, or eliminate our weaknesses?What weaknesses expose the greatest threat, and how do we improve the weakness?What threats could reduce our opportunities?Are there opportunities that could overcome threats?Facilitating a SWOT Audit

After all team members have completed the SWOT Analysis form, bring them together for a meeting.

Prepare team members before the meeting by asking each to bring one strength, weakness, opportunity, and threat to discuss.Begin the discussion on strengths and then go around the room asking each team member the key they chose and why.List each on a whiteboard or have the team write each on a notepad.Proceed through the entire SWOT in this fashion.Ask what strengths need to be maintained, built upon, or leveraged?Ask what weaknesses need to be remedied, changed, or stopped?What opportunities need to be prioritized, built on, and optimized?Ask what threats need to be countered, minimized?Have the team review their notes or look at the list on the whiteboard and ask them each of the combination questions. For example, “How can we use our strengths to enable opportunities we have identified?”Have the team choose an action to begin immediately, another to start in 30 days, and another at 60 days.Set follow-up times on each initiative, which may include a follow-up meeting.Why Conduct a SWOT Audit?

A SWOT audit can help any organization recognize and use their strengths, confront their weaknesses, realize opportunities, and understand threats to the organization. Are you ready to SWOT it out of the park?

How Can I Help You?

I like to help people and organizations, but I have three criteria I consider before taking an assignment – I believe in what the organization stands for, I know I can help, and it looks like fun. If you have any questions, Contact Me. 

So, does your business have a management training plan? Because, if not, many organizations, large and small, use my book, The New Manager’s Workbook a crash course in effective management, as the basis for their leadership development program. Check it out. It might help you stop putting off what you want to do.

Are you ready to SWOT it out of the park?

Photo by Scott Graham on Unsplash

 

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