Sam Horn's Blog, page 6

That's Intriguing #57: It Don't Mean A Thing If It Ain't Got That Swing

Thanks to Duke Ellington for his insightful lyric that inspired the above title.

This is the final post in a 5-part series sharing some of the coaching tips given to Springboard Enterprises clients.

Part of the advice given was "If you want investors to care, you've got to show F.L.A.I.R."

Many investors have seen hundreds, if not thousands, of pitches. After awhile, they all start to sound alike.

One way to stand out and get noticed and remembered – for all the right reasons – is to use R = Rhythm and Ryhme.

Tip 1. Duke was right. When you put things in a beat; you make them easy to repeat.

Hence the enduring popularity of such "earworm" ad slogans as:

"I Can't Believe I Ate The W-h-o-l-e Thing" (Alka Seltzer)

and

"Takes a Licking and Keeps on Ticking" (Timex)

Chances are, you haven't heard those jingles for years: yet you can still repeat them, word for word, in the same cadence you first heard them.

When I work with clients, one of our priorities is to create a proprietary phrase that pays that showcases their strongest selling point.

We work on saying it with "pause and punch" so anyone can repeat it, word for word, after hearing it once.

Tiip 2. Be sure to pause and punch when introducing yourself and when wrapping up.

When nervous, or when trying to jam a lot of material into a short amount of time, many speakers jumble their words together.

The consequence is people don't "get" your name – which means they won't be able to repeat it a minute, hour or week later – which means you're out-of-sight, out-of-mind. Not good.

Put a pause between your first and last name (i.e., Sam – Horn) so each word is distinct and can be heard clearly.

Then, e – nun – ci – ate each syllable of your business name – and put a 3 beat pause between words – to make sure it's imprinted and so people get it the first time.

For example, In – trigue . . . In – sti – tute.

This may sound petty or like I'm making a big deal out of nothing.

However, if people can't repeat your name, they didn't get your name . . . which means you won't get their business.

Tip 3. Rhyme is sublime . . . because it helps you get remembered over time.

One of my favorite examples of this comes from the U.S. Government.

They were concerned years ago about the number of fatalities and injuries in car accidents so they invested a lot of money to create a public service campaign called "Buckle Up for Safety."

Hmmm. Are you motivated to just run out and fasten your seat belt?

No one seemed to care and no one was inspired to change their behavior.

So, they went back to the drawing board. Or, as comedian George Carlin was famous for saying, "What did we go back to before there were drawing boards?"

This time, they put their slogan in a rhyme that had a distinctive beat. I bet you know what I'm talking about.

Yep, Click It or Ticket.

Not only did that phrase that pays catch on, it's motivated people to buckle up and, as a result, the number of injuries and fatalities has decreased.

All this goes to prove that phrasing isn't petty.

You can spend hours and thousands of dollars on fancy power point slides, bar charts and graphics.

But if you rush through your material and your audience can't understand or remember anything you said – it will all be for naught.

Remember these 5 elements when preparing for and delivering your pitch . . .to increase the likelihood YOU'LL be top-of-mind at the end of a long day.

F = Fun. If you're not having fun; they're not having fun.

L = Link. Compare what you do to something with which they're fond and familiar to fast-forward comprehnsion and buy-in.

A = Alliteration. It's working for Java Jacket. Why not for you?

I = Inflection and In Your Body. Tower (vs. cower) and speak out – loud and clear – with downward inflection so you have the look and voice of authority.

R = Rhythm and Rhyme. Craft a phrase that pays and make it easy to repeat so you're the one who gets remembered.

Want more tips on how to POP! your pitch, close the deal and get the money?

Check out POP! – which has been featured on MSNBC and in the New York Times and Washington Post – so the next time you present, you are confdient of your ability to intrigue and favorably impress everyone in the room.

That's Intriguing #56: When Presenting; It's What You Say AND How You Say It

"My job is to talk; your job is to listen. If you finish first, please let me know." – Harry Herschfield

I'll never forget it.

This was a national conference featuring the big gun keynoters.

Seth Godin. Tom Peters. Jim Collins. Tim Ferris.

They were all there.

Everyone was on the edge of their seats, listening to every word.

Then, a female CEO of a BILLION dollar company was introduced as the next speaker.

She walked to the center of the stage and stood with her feet together and her hands crossed in the . . . Fig Leaf Position.

Mistake #1.

Standing with your feet together keeps you off-balance and makes you look like you're teetering and going to fall at any second.

Holding your hands in the Fig leaf Position is a defensive posture that makes you look like you have something to hide.

It pulls your shoulders down and collapses them together which creates a Cower stance that makes you look submissive.

Then, she said softly, in a querulous voice, "I'm so happy to be here today. I was telling my grand-daughter . . ."

Mistake #2.

Whether it's fair or not, people judge our leadership by the volume and tone of our voice.

A meek voice sends the message you have trouble speaking up for yourself.

A soft voice signals you don't believe you deserve to be heard.

Those are red flags to anyone deciding whether to hire you, promote you or fund you.

Plus, ending your sentences with upward inflection and speaking in a sing-songy "Valley-Girl" voice makes you seem unsure, hesitant, like you're seeking approval.

Unfortunately for this CEO (and for the audience because she's a brilliant leader who is respected by her thousands of employees), the laptops and smart-phones came out within minutes. They had concluded she wasn't worth listening to.

If you're speaking to a group of sophisticated entrepreneurs and executives, what can you do differently in the first couple minutes to prove you're worth their valuable time and mind?

Tip 1. Lose the "I hope you like me" Little Girl Voice.

A coquettish voice will undermine the perception you have the clout to lead a company and carry off a multi-million dollar venture.

Instead, do what TV broadcasters are taught to do their first day on the job.

End your sentences with downward inflection to project a voice of authority.

Try it right now.

Imagine you're pitching to venture capitalists and they've asked, "How much money are you seeking?"

Say, "$500,000″ with upward inflection at the end.

Hear how it sounds tentative? Like you tossing it out there and HOPING they say yes?

Now say, "$500,000″ with downward inflection at the end.

Hear how it comes across with more certainty? Like this is a justifiable figure you deserve to get?

When presenting, don't use a conversational tone. It's too casual.

PROJECT your voice so every single person in the room can hear every single word.

Never, ever force an audience member to have to ask, "Could you please speak up? I can't hear you."

The truth is, if people have a hard time hearing you, they often just give up and tune out – or start checking their email.

Don't risk getting tuned out.

Speak out – loud and clear – and with downward inflection (like your favorite current network news anchor) so you convince people you know what you're talking about.

Tip 2.

When you get to the center of the stage, plant your feet shoulder width apart and bend your knees slightly so you feel and appear grounded.

This atletic stance helps you feel in your body (vs. in your head).

This more-balanced stance helps you stay "rooted" in one spot so you're less likely to rock or pace.

Nervous movement patterns distract from your credibility because they give the impression you're flighty and can't or won't hold your ground.

Now, hold your hands out in front of you like you're holdihg a baskeball. This Basketball Position helps you straighten up and stand tall.

Now, pull your shoulders back and hold your head high.

Aaahh . . .that's better. Feel how this Tower stance makes you look and feel more confident? It gives you the look of a leader.

As discussed in the previous 3 blogs, if you want decision-makers to CARE, you've got to show F.L.A.I.R.

Today's post was about I = INFLECTION and being IN YOUR BODY.

Check out my previous posts to discover how you can strategically kick-off presentations so everyone in the room is motivated to listen up.

That's Intriguing #55: POP! Your Pitch, Close the Deal, Get the Money (Part 3)

"I have a photographic memory. I just haven't deveoped it yet." – Jonathan Winters

So, we've talked about how having FUN and using LINKS contributes the F.L.A.I.R. that motivates investors to care.

What's next?

A = Alliteration

Say these words.

Best Purchase.

Dirt Vacuum.

Bed, Toliet, Etc.

Kind of clunky, eh?

Now make those words alliterative. (Alliteration is when words start with the same sound.)

Best Buy.

Dirt Devil.

Bed, Bath and Beyond.

More musical and memorable, right?

This is not petty.

Repeatability is crucial to memorability.

And memorability is crucial to you closing a deal.

At the Springboard Enterpises BootCamp in Boston at the Microsoft NERD Center on June 17; each of the 21 entrepreneurs (selected from more than 100 applicants) started with a 2 minute bio presentation.

Their assignment?

Tell us, in 2 minutes, about your credentials and proven track record so we are intrigued, impressed and convinced you have the clout to carry this off.

Here's what I told the group at the end of their bio presentations – which took about an hour total.

"Okay, I'm giving you each $10 million. You just heard 21 entrepreneurs introduce their business credentials. Who would you invest in?

Look around the room. WHO DO YOU REMEMBER?

Do you remember ANY of the names of the presenters or businesses? What do you remember that so impresseed you, you're motivated to walk up to that person and initiate a follow-up conversation?"

It was a sobering moment. Because these entrepreneurs realized that most of what they just heard had gone in one ear and out the other.

They realized that unless they did something special with THEIR pitch, the business they'd invested their head, heart, soul and bank account in . . . may go in one ear and out the other of future investors who have heard thousands of pitches.

Think about it. These were 2 minute pitches.

Many pitch forums feature 20 – 30 ten minute pitch presentations, back to back.

Imagine sitting through 8 hours of pitches.

At the end of a l-o-n-g day, pitches start to blend together. They start to sound alike and it's hard to remember who was who.

That means, unless you do something special to stand out, you'll be out of sight, out of mind.

That's why it's essential to give your audience a hook on which to hang a memory.

If you care about your idea or business, it's YOUR responsibility to pitch it so crisply and compellingly, YOU'RE THE ONE they remember . . . YOU'RE the one they respect . . . YOU'RE the one they want to talk to at the end of the day.

Alliteration helps.

Look at your pitch, product description, web copy and business name. Are you using alliteration, i.e., Rolls Royce. Dunkin Donuts. Java Jacket. Merlin Mobility? (Kudos to Springboard presenter Margaret Martin for coming up with that magically alliterative name.)

If so, good for you.

If not, go back and insert words into sentences that start with the same sound. It will make your language more lyrical and help you stand out so YOU'RE the entrepreneur who's top of mind at the end of a long day of pitches.

That's Intriguing #54: POP! Your Pitch, Close the Deal, Get the Money (Part 2)

"I never metaphor I didn't like." – Richard Lederer, NPR's A Way with Words

In the previous blog, we talked about the importance of having FUN while pitching.

If you're not having fun; trust me; your audience isn't having fun.

Now for the second letter in F.L.A.I.R. that helps investors care.

L = LINK

"The quickest way to help decision-makers connect with what your business does is to compare it to something they already know and respect." – Sam Horn, Intrigue Expert, pitch strategist and author of POP!

Jan Bruce of New Life Solution is already a successful entrepreneur having developed meQuilibrim (talk about a business name that POP!s).

She has a compelling "backstory." After selling a business to Martha Stewart for millions, for some reason, Jan didn't feel as happy as hoped.

In fact, as she told our group, she wondered, "Why am I feeling so bad when I am doing so well?"

This prompted a quest to figure out what was going on.

Jan's research revealed that "stress is the new 'obesity.'"

It's reached epidemic proportions and is costing companies billions and compromising people's health.

She's developed an "online, guided, self-help progam providing interactive education, behavior tools and peer support on a scalable basis."

HUH?

See, that's the problem.

That sentence describes what her business does – but we still don't get it. And if we don't get it, SHE won't get it.

That's where LINKING comes in.

Comparison provides a shortcut to comprehension.

A metaphor or analogy that links your unfamiliar business to something with which we're familiar (and fond) fast-forwards our understanding.

Jan knows this and excels at it.

What's her elevator intro for her business?

"New Life Solution is like Weight Watchers for stress."

OOOHHHH. Got it.

Are you pitching an idea or venture?

What is it LIKE? Link your new idea or venture to a proven entity your decision-makers respect to turn confusion into clarity.

Believe me, an intrigued "ooohhh" is a lot better than a confused "huh?"

Want to know what the A in F.L.A.I.R. stands for? Keep reading.

That's Intriguing #53: POP! Your Pitch, Close the Deal and Get the Money

"If you want investors and audiences to care; show F.L.A.I.R." – Sam Horn, Intrigue Expert, pitch strategist and author of POP!

What a pleasure it was coaching Springboard Enterprise entrepreneurs yesterday in Boston at Microsoft's NERD location overlooking the waterfront.

Springboard has helped entrepreneurs such as Robin Chase of Zipcar and Gail Goodman of Constant Contact receive more than $5 B in funding.

As their official Pitch Coach, my role is to help them prepare 10 minute pitches that intrigue and favorably impress potential financial partners.

I don't waste their valuable time talking about how many words to put on their power point slides. That informaiton can be found in many other books or programs.

As The Intrigue Expert and Pitch Strategist, my specialty is showing clients how to pleasantly surprise jaded investors with approaches they haven't heard before – approaches that quickly, compellingly communicate a convincing competitive edge and commercial viability that get eyebrows up and smartphones down.

In the next few blogs, I'll be sharing some of the tips that had participants saying, "You're a hero. I can finally describe my company in 60 seconds so investors get it and want it."

First, let me keep my promise to participants to finish sharing what F.L.A.I.R. stands for.

F = FUN!

"Most of the time I don't have much fun. The rest of the time I don't have any fun at all." – Woody Allen

Sound familiar? Many entrepreneurs are so tight and tense during their pitch; it's almost painful to watch.

The thing is, "likability" plays a role in whether you land funding.

Some investors have so much money; it's no longer strictly about the money.

There's thousands of start-ups that could potentially make them money. The question is, "Would I like to work with this person for the next few years?"

Frankly, fun is a sign of confidence. Not only do you command more atention when you're having fun, it shows you're comfortable in your own skin and can wield authority confidently.

The ability to relax, perform optimally and enjoy yourself in front of a group of decision-makers is a sign you won't panic under pressure or "choke" as the leader of a multi-million dollar company.

So, yes, even though asking for 6 or 7 figures is "serious business;" don't make it SO serious you lack personality or passion.

Check out the next blog to find out what the "L" stands for in F.L.A.I.R.

That's Intriguing #52: Three Secrets To a Great Book Hook

"Remember, you're more interested in what you have to say than anyone else is." – Andy Rooney, 60 Minutes

I recently had the opportunity to attend Larry Benet's SANG – an inspiring gathering of the top speakers, authors, executive coaches, social entrepreneurs, website designers, social media experts and internet marketers in the world.

What a great few days it was – leading-edge insights from Jack Canfield, Brian Tracy, Leigh Steinberg (the "original" Jerry Maguire), Kevin Harrington of Shark Tank, Ken Kragen (creator of We are the World and Hands Across America) and the brilliant Peter Diamantis, founder of the X Prize.

Darren Hardy, publisher of Success Magazine, led a panel on the future of publishing.

With Amazon.com now selling more Kindle books than hardback and paperback books combined (!), and with books now available on aps, everyone was wondering, "What's next?"

Well, what's next is INTERACTIVE books – such as the new book from Al Gore from PushPOPPress.com which includes such gee-whiz features as QR codes. Just point your smartphone at one and it whisks you to websites and video clips.

What was clear though is that while the future of books is rapidly changing; the future of your book still depends on how clearly, crisply and compellingly you pitch it.

For example, someone at the program asked me, "What do you think of this idea for my next book?"

Hmmm. A few minutes later, I still had no idea what his book was about.

Yikes.

I told him, "This is why I wrote POP!

At our first Maui Writers Conference, we gave participants an unprecedented opportunity to pitch directly to top agents and editors. It was a rare opportunity to jump the chain of command and meet one-to-one with publishing decision-makers who had the power to give you a deal on the spot.

The first question in the pitch session was usually along the lines of, 'What's your book about? Why is it different or better than what's already available?'

Brain freeze.

Many of the participants wasted ther ten minute-golden opportunity desperately trying to describe their book.

By then, it was too late.

See, publishers think, "If you're not clear what your book's about and why it's worth buying, your readers won't be either."

I told my lunch partner, "Your goal is to create a 60 second or less book hook that passes the following 3 question test.

1. Do people UNDERSTAND what your book's about? (Could they explain it to someone else after hearing your description?)

2. Are they INTRIGUED by what you just said? (Did their eyebrows go up? Are they motivated to want to know more?)

3. Can they REPEAT what you just said? (If they can't repeat it, you'll be "out of sight, out of mind." Not good.)

How about you? Have you crafted a succinct elevator pitch for your book?

When people ask, "What's your book about?" does your response elicit an enthusiastic "I want to read that!" If so, good for you.

If not, you might want to get a copy of my POP Your Pitch CD or MP3.

This one-hour program features my step-by-step, proven approach to creating pithy, powerful, persuasive pitches that have helped my consulting clients get publishers, TV/radio/print journalists, meeting planners and readeres interested in what their book has to say.

Be prepared to take notes. You'll discover why I'm called The Pitch Whisperer and why these "can-use-it-immediately" techniques have been featured on MSNBC, BusinessWeek.com and FastCompany.com.

Hope these POP! Your Pitch techniques help you win buy-in for your book so your message gets out in the world and makes a positive difference for others and a prosperous living for you.

That's Intriguing #51: Guy Kawasaki: Genius In Action: Part 3

G uy Kawasaki . . . Genius in Action Part 3,

By Sam Horn, The IntrigueExpert

This is the final post detailing the excellence in action that Guy Kawasaki demonstrated during his keynote for Ruth Stergiou's Invent Your Future Conference in NoCA.

Guy Kawasaki Genius in Action

Actually, there were many more things Guy did extraordinarily well . . . however these blog posts are already long enough.

Want to know what I suggest? Go see Guy in person if you have a chance.

I am a firm believer that our personal and professional impact is directly proportionate to our ability to communicate compellingly and convincingly.

If you'd like to turn no's into yes's – if you'd like to win buy-in from the people who have the power to scale your career, buy your products or services or support your message and mission – do yourself a favor and study great communicators like Guy (on the stage) and Seth Godin (on the page).

Then, adopt and adapt (don't copy) their masterful approaches so you too know how to capture and keep everyone's attention and respect – from start to finish.

7. Guy featured a kaleidoscopic mix of reference points.

"Let's give em something to talk about." – Bonnie Raitt

Hmmm. Let's see.  Grateful Dead. Check. Steve Jobs. Check.

Personal examples. Professional examples. Check. Check.

United States anecdotes. International anecdotes. Yep.

Fortune 500 success stories. Small business success stories. Yep. Yep.

Some speakers commit the cardinal sin of focusing solely on a few "favorites." sports. Kids. Corporate life. That leaves some people out. They may not like sports, don't have kids or work for themselves.

Guy gave everyone something to "talk about." By using a wide range of "demographically-correct" reference points, he made sure everyone felt included, honored and acknowledged.

The eclectic mix kept us eager for what's next. Novelists call this a page-turner. The speaker equivalent is a "seat-edger," as in, "We were on the edge of our seats the whole time."

One of the most effective ways Guy modeled this was by using "pulled from the headlines" or "signs on the street" slides to prove his points.

For example, he mentioned he was just in New England checking out colleges with his kids. To illustrate how "disenchantment" can be caused by overcomplicating things, he popped up a Smartphone photo showing a sign from an Ivy League university campus that went into great detail on how to . . . (wait for it) cross the street.

Embedding his point in a recent, first-person story lent instant credibility to his case because it had currency. This isn't

tired shtick – it just occurred yesterday or last week.

And he did this with EACH of his points – providing a "couldn't see it coming" reference that explored the point in a compelling, convincing and creative way.

If you're about to give a presentation, go back over your planned remarks. Double check that you have balanced gender, age, ethnic, work-life, geographic and industry diversity.

And, hold up a prop! Make it show not tell. Sharing an article from THAT day's newspaper that's relevant to your topic will charm your audience and turn "blah-blah-blah" into "rah-rah-rah."

8. Guy was in his "Tony Bennett" zone.

"I have found if you love life, life will love you back." – Arthur Rubenstein

Have you ever had the distinct privilege of seeing and hearing Tony Bennett in concert? If not, do yourself a favor and grab a ticket for his next concert in your area.

Tony Bennett is the consummate entertainer. Not just because he has a voice like "butta" and not just because he's a great song stylist.

It's because Tony Bennett LOVES HIS AUDIENCE . . . and isn't afraid to show it. When singers (or speakers) love what they're doing, we love 'em back.

Tony may have sung I Left my Heart in San Francisco a thousand times but you'd never know it. He gifts each audience by singing that song as if for the first time.

What many speakers don't understand is that our audiences will feel the way we feel.

We won't have fun if you're not having fun. If you're not happy to be up there – we're not happy to be down here.

We want speakers who welcome the opportunity to add value and who show up fully present with an unapologetic, unabashed personality.

Too many speakers dread speaking. I remember attending a book-author event in Washington, DC , where a famous actress who'd just written a memoir got up and said, "I rather be dead drunk in a gutter than standing up here speaking to you today."

Yikes. How do you think that made us feel?

Guy brought his A game and his whole self to the party. Guy was in his body, in his element and in the moment. And when speakers invest themselves 100%– we feel lucky to be along for the ride – because it's a great ride.

9. Guy replaced wah-wah information with real-world WWW stories.

"The world is not made up of atoms; it's made up of stories." – Muriel Rukeyser

Actually, as explained in a recent Newsweek cover story entitled Brain Freeze, the world is not made up of atoms; it's

made up of information. And we're drowning in it.

We don't want more information. We want epiphanies.  And we don't get epiphanies from wah-wah information. We get them from "WWW" stories" that vividly portray Who, Where and What was said.  WWW stories are pulled from real-life – NOT from the internet or from your colleague's books.

If we wanted stories from the Internet or from your colleagues

books – we'd go online or go buy those other people's books.

When you speak, we want to hear what you think, what you have experienced, what you have gleaned. And we want you to re-enact those lessons-learned so we're in the room with you as they happened.

We want you to make your story our story by putting us in the story. You can do this by putting yourself back in the moment

and place it happened and describing:

WHO? Describe the individuals involved with specific physical and emotional details so we can SEE him or her in our mind's

eye and know what's going through their mind.

WHERE? Put us in the room, on the plane or in the pool (or as Nancy Duarte – author/speaker on Resonance –

did so vividly in her keynote that day – put us on Half Dome). Make us a fly on the wall so we're standing right next to you.

WHAT WAS SAID? Re-create and re-quote the dialogue so it's as if it's happening right NOW.

For example, Guy shared a story where he was speaking for a client in South America and realized, shortly before his talk, that he had a washing machine made by this manufacturer.

Understanding this was an "enchantment opportunity," he quickly texted his sons and asked them to take a picture of the family washing machine and send it to him so he could incorporate it into his program.

Here's where Guy got it right (yet again.)

Instead of just mentioning his sons sent him the photos – he put up a slide that showed the actual back and forth texting from his sons. He talked us through the chain of events and turned it into an unfolding mystery that brought it alive and brought it home. Guy's message had the ring of truth – because it was true. Kudos.

10. Guy created the exquisite state of entrainment.

"What did the meditation teacher tell the hot dog vendor? Make me one with everything." – poster in yoga studio

Have you ever experienced that lovely peak performance state of flow?

If you're an athlete, maybe you were immersed in your golf, tennis or basketball game and played out of your head (literally and figuratively).

If you play an instrument, perhaps you lost yourself in the music and weren't even aware of the passage of time.

If you're an artist or author, the world slipped away and you were completely absorbed In your painting, dancing or writing.

That flow sate – when we are one with what we are doing – is also called "entrainment."

And Guy created it. There was no shuffling in the seats. No checking of watches or email. We got swept up in his world.

Everyone who's experienced this state of flow knows it is a powerful and persuasive high. Everyone was bliss-fully entrained– or as Guy calls it – enchanted.

As The Intrigue Expert and author of POP!, ConZentrate and Win Buy-In, I have studied the art and science of entrainment for the past 20 years.

What I have learned is that while we can't force it, we can facilitate it.

The ten ingredients above all combine to create entrainment.

The good news is, you can too.

Yes, Guy is a master at what he does. The good news is that speaking eloquently and "intriguingly" is a skill that can be acquired. I know this because I've helped many entrepreneurs and executives create more compelling, convincing communications.

We can all get better at this because these are replicable steps.

Do you have a presentation coming up? Use these 10 points as a checklist while preparing your communication so your audience will be seat-edgers.

Get Anyone Intrigued in Anything in 60 Seconds

1. Have us at hello by leaving out the parts people skip.

2. Engage everyone's head and heart with facts and feelings.

3. Condense your concepts into one-of-a-kind sound bites.

4. Have the courage to be counter-intuitive.

5. Honor your family, mentors and contributors.

6. Use the power of three to create oratorical flow.

7. Feature a kaleidoscopic mix of reference points.

8. Get in your "Tony Bennett" zone.

9. Replace wah-wah information with real-world WWW stories.

10. Create entrainment by getting in the flow.

If you do these things, your audience will care about what you care about. They'll be engaged and enchanted from start to finish. You will have delivered substantive value and they'll be more likely to buy into and act on your ideas and initiatives.

And isn't that a primary reason we communicate?

- – - – - – - – - – - – - -

Sam Horn, The Intrigue Expert, and author of POP! and Win Buy-In, is an award-winning communication strategist who's worked with clients including Cisco, Intel and NASA.

Her work has been featured on NPR, MSNBC, BusinessWeek.com and in Readers Digest, the Washington Post, New York Times and Investors Business Daily.

She helps people crystallize their strategic, signature message and get it out of their head and where it can make a positive difference for others and a profitable living for themselves. . www.SamHorn.com Sam@SamHorn.com

That's Intriguing #50: Guy Kawasaki: Genius In Action: Part 2

Guy Kawasaki . . . Genius in Action Part 2,

By Sam Horn, The Intrigue Expert

This is Part 2 of a 3-part series in which I share the specific things GuyKawasaki did so well in his keynote presentation at the Invent Your Future conference at the Santa Clara Convention Center in California.

You might want to have an upcoming presentation in mind while you're reading this to get maximum benefit.

Guy Kawasaki . . . Genius in Action - Sam Horn

What's a situation you've got coming up in which you'll be asking for approval, funding, support or a yes?

Who's the decision-maker? Who has the power or authority to give you the green light or the support you need to move ahead with this idea or initiative?

What's that person's frame of mind? Or who will be in the audience and how receptive or resistant do you anticipate they'll be?

Factor that into how you design and deliver your remarks – and use these techniques that were so masterfully modeled by Guy – to increase the likelihood you'll have them at hello.

4. Guy had the courage to be counter-intuitive.

"Only dead fish swim with the stream all the time." – Linda Ellerbee

The quickest way to lose an audience is to state the obvious.

The quickest way to engage an audience is to state the opposite.

Think about it. If you agree with everything a speaker says, why listen? The speaker is just confirming what you already know; not stretching you or teaching you anything new.

For example, he made a flat out recommendation, "EVERY ONE should go see the movie Never Say Never with Justin Bieber."

As you can imagine, that got a "Really?!" response from this high-powered group of entrepreneurs and executives.

He then backed up his claim by saying, "It will teach you everything you need to know about marketing. Watch how Justin goes into the crowd before concerts and gives tickets to little girls who don't have tickets.

Watch how. . . . "

He then upped the ante by promising, "If you don't like the movie, I'll give you your money back." THAT's putting a stake in the ground.

We appreciate speakers who have a passionate point of view – who dare to address (vs. tip toe around) the elephants in the room. Speakers who challenge our assumptions and admit the emperor has no clothes cause us to rethink what we "knew to be true." They serve us at a higher level because we walk out wiser than we walked in.

5. Guy honors his family, mentors and contributors.

" I want compassion to be the new black." – American Idol judge Steven Tyler

Guy began by acknowledging a mentor in the audience, Marylene Delbourg-Delphis, who encouraged him to write. He frequently referenced colleagues including a special shout out to:

Facebook marketing guru Mari Smith in her trademark turquoise

Michael G. Lafosse ("the Wayne Gretzky of origami") who created Guy's signature "Kawasaki Swallowtail" butterfly
Nancy Duarte, author of Resonate for her ground-breaking work
Sarah Brody who created his eye-catching book cover
Ana Frazao who designed his one-of-a-kind power point slides

Guy talked openly about his love for his wife, kids and parents and shared several "from the home front" stories of neighborhood hockey games, backyard bar-b-ques, etc.

What's that got to do with anything? We like people who like their families.  In fact, novelist James Rollins, (NY Times bestselling author of Amazonia, etc.) told me he's researched the ten best ways to create likable characters. Guess what #1 was? "Being kind to kids and animals, in particular, dogs."

Simply said, our heart goes out to people who are compassionate.

This wasn't contrived on Guy's part. It's simply who he is.

Many speakers think they have to be "serious" when speaking in business situations. Guy modeled that speaking affectionately about who and what has influenced us "warms up" a talk and establishes that all-important likability. He showed that not can we embody intellect and emotion – it's more powerful and persuasive when we do.

6. Guy used The Power of Three to create oratorical flow.

"There's a kind of ear music . . . a rhythmic synchronicity which creates a kind of heartbeat on the page." – Allan Gurganus

Orators have known for centuries that communicating things in threes sets up a rhythmic flow that makes our message reverberate.

Furthermore, listing three real-world examples fleshes out your points and increases the odds every person will relate to at least one of your samples.

For example, Guy showcased Amazon.com, Zappos and Nordstrom on a slide to illustrate benchmarks of mutual trust.

He then went deeper by citing empirical evidence that showed how each of these companies have created a culture of mutual trust. But giving varied, yet specific examples (instead of one vague, sweeping generalization), we GOT what he meant.

No puzzled looks – no one left hanging.

For example, Amazon has a policy that says you can return an E-book in 7 days if you don't like it. As Guy said,

most people can read a book in 7 days so that's trust.

Next Guy asked, "Who would have believed a few years ago that hundreds of thousands of women would buy shoes online . . . WITHOUT TRYING THEM ON?!" What makes that possible is Zappos'  visionary policy of paying for shipping both ways. No risk; all reward.

Nordstrom, of course, is famous for pioneering a generous refund policy that has proven over time that most people will honor the "We trust you" policy which offsets the few who take advantage of it.

Want more examples of how Guy Kawasaki hit it out of the park at the Invent Your Future Conference with his Enchantment keynote?

Ruth Stergiou, Guy Kawasaki and Sam Horn

Check the next blog for the final 4 ways Guy practiced what he taught.

That's Intiguing #50: Guy Kawasaki: Genius In Action: Part 2

Guy Kawasaki . . . Genius in Action

Guy Kawasaki . . . Genius in Action,

Part 2

 By Sam Horn, The Intrigue Expert

This is Part 2 of a 3-part series in which I share the specific things Guy Kawasakidid so well in his keynote presentation at the Invent Your Future conference at the Santa Clara Convention Center in California.

You might want to have an upcoming presentation in mind while you're reading this to get maximum benefit.

What's a situation you've got coming up in which you'll be asking for approval, funding, support or a yes?

Who's the decision-maker? Who has the power or authority to give you the green light or the support you need to move ahead with this idea or initiative?

What's that person's frame of mind? Or who will be in the audience and how receptive or resistant do you anticipate they'll be?

Factor that into how you design and deliver your remarks – and use these techniques that were so masterfully modeled by Guy – to increase the likelihood you'll have them at hello.

4. Guy had the courage to be counter-intuitive.

"Only dead fish swim with the stream all the time." – Linda Ellerbee

The quickest way to lose an audience is to state the obvious.

The quickest way to engage an audience is to state the opposite.

Think about it. If you agree with everything a speaker says, why listen? The speaker is just confirming what you already know; not stretching you or teaching you anything new.

Several times throughout his talk, Guy swam upstream and said something that elicited a "Scooby Doo" response.

For example, he made a flat out recommendation, "EVERY ONE should go see the movie Never Say Never with Justin Bieber."

As you can imagine, that got a "Really?!" response from this high-powered group of entrepreneurs and executives.

He then backed up his claim by saying, "It will teach you everything you need to know about marketing. Watch how Justin goes into the crowd before concerts and gives tickets to little girls who don't have tickets.

Watch how. . . . "

He then upped the ante by promising, "If you don't like the movie, I'll give you your money back." THAT's putting a stake in the ground.

We appreciate speakers who have a passionate point of view – who dare to address (vs. tip toe around) the elephants in the room.  Speakers who challenge our assumptions and admit the emperor has no clothes cause us to rethink what we "knew to be true." They serve us at a higher level because we walk out wiser than we walked in.

 5. Guy honors his family, mentors and contributors.

"I want compassion to be the new black." – American Idol judge Steven Tyler Guy

began by acknowledging a mentor in the audience, Marylene Delbourg-Delphis,

who encouraged him to write. He frequently referenced colleagues including a

special shout out to:

Facebook  marketing guru Mari Smith in her trademark turquoise
Michael G. Lafosse ("the Wayne Gretzky of origami") who created Guy's signature "Kawasaki Swallowtail" butterfly
Nancy Duarte, author of Resonate for her ground-breaking work
Sarah Brody  who created his eye-catching book cover
Ana Frazao who designed his one-of-a-kind power point slides

Guy talked openly about his love for his wife, kids and parents and shared several

"from the home front" stories of neighborhood hockey games, backyard bar-b-ques, etc.

What's that got to do with anything? We like people who like their families.

In fact, novelist James Rollins, (NY Times bestselling author of Amazonia, etc.) told me he's researched the ten best ways to

create likable characters. Guess what #1 was? "Being kind to kids and animals, in particular, dogs."

Simply said, our heart goes out to people who are compassionate.

This wasn't contrived on Guy's part. It's simply who he is.

Many speakers think they have to be "serious" when speaking in business situations. Guy modeled that speaking affectionately about who and what has influenced us "warms up" a talk and establishes that all-important likability. He showed that not can we embody intellect and emotion – it's more powerful and persuasive when we do.

6. Guy used The Power of Three to create oratorical flow.

"There's a kind of ear music . . . a rhythmic synchronicity which creates a kind of heartbeat on the page." – Allan Gurganus

Orators have known for centuries that communicating things in threes sets up a rhythmic flow that makes our message reverberate.

Furthermore, listing three real-world examples fleshes out your points and increases the odds every person will relate to at least one of your samples.

For example, Guy showcased Amazon.com, Zappos and Nordstrom on a slide to illustrate benchmarks of mutual trust.

He then went deeper by citing empirical evidence that showed how each of these companies have created a culture of mutual trust. But giving varied, yet specific examples (instead of one vague, sweeping generalization), we GOT what he meant.

No puzzled looks – no one left hanging.

For example, Amazon has a policy that says you can return an e-book in 7 days if you don't like it. As Guy said, most people can read a book in 7 days so that's trust.

Next Guy asked, "Who would have believed a few years ago that hundreds of thousands of women would buy shoes online . . . WITHOUT TRYING THEM ON?!" What makes that possible is Zappos' visionary policy of paying for

shipping both ways. No risk; all reward.

Nordstrom, of course, is famous for pioneering a generous refund policy that has proven over time that most people will honor the "We trust you" policy which offsets the few who take advantage of it.

Sam Horn, Guy Kawasaki and Ruth Stergiou at the Invent Your Future conference in Silicon Valley

Want more examples of how Guy Kawasaki hit it out of the park at the Invent Your Future Conference with his

Enchantment keynote?

Check the next blog for the final 4 ways Guy practiced what he taught.

That's Intiguing #49: Guy Kawasaki: Genius In Action: Part 1

Guy Kawasaki . . . Genius in Action,

By Sam Horn, The Intrigue Expert

 "It's not enough to be the best at what you do; you must be perceived to be the only one who does what you do." – Jerry Garcia of the Grateful Dead

I'm always keeping my antenna up for people who are one-of-a-kind at what they do.

I had the privilege of seeing one in action last week.

As The Intrigue Expert and a communication strategist for the past 25 years; I've seen and given thousands of presentations. (Really).

So, when I say Guy Kawasaki's keynote at the Invent Your Future conference in Silicon Valley was one of the best presentations I've ever experienced, that's saying something.

I was compelled to take notes because it's a privilege to watch a master in action.

I shared my observations with Guy afterwards and am sharing them here so you can learn from his shining example and adopt/adapt some of his approaches so you can enchant (and intrigue) your future audiences.

Here's why Guy's keynote Enchantment: The Art of Changing Hearts, Minds and Action was a perfect 10.

Everyone was drawn in (and enchanted)

Please note: I've distilled this debrief of his brilliant presentations into three blog posts. Check back the next couple days to read and reap additional techniques.

      1.   Guy had us at hello.

"You've got to be a good date for the reader." – Kurt Vonnegut

No perfunctory opening remarks. That would have been predictable and predictable is boring.

Guy pleasantly surprised everyone by starting with an amusing riff about how most speakers run long and no one's ever angry at a speaker for ending early so he was going to jump right into things.

Guy knows people are BBB – (Busy, Bored or Been there-heard that) and that we make up our minds in the first 60 seconds whether someone is worth our valuable time, mind and dime.

He earned our good will in the first few minutes by being a "good date" and by kicking off with humor vs. the old-fashioned "Tell 'em what you're going to tell 'em approach " which would have had us reaching for our smart phones.

Bestselling author Elmore Leonard gave a keynote at the Maui Writers Conference (which I emceed for 17 years.) During the Q & A, a participant asked, "Why are your books so popular?" "Dutch" smiled and said, "I try to leave out the parts people skip."

Guy was instantly popular because he left out the parts people skip.

      2.    Guy engaged our head and heart – our left and right brain – with facts and feelings.

"I never developed a plan for where I was going. I just counted on one interesting job segueing into the next. I let the universe do its work." – Bernadette Peters

Any extreme is unhealthy. Many speakers (think engineers, IT professionals, physicians, professors, etc.) focus primarily on data, theories and facts. This makes for a lopsided speech because it's long on logic but short on interest.

Other presenters (think motivational speakers) share inspiring stories but there's no "meat" – no tangible takeaways we can apply to reap real-world results.

Guy was a sublime balance of head and heart. He let us know from the get-go he'd distilled his presentation into ten insights and 45 minutes.

People love top ten lists because it indicates you've done the homework for us and edited the superfluous, which means we'll be hearing only the most salient points, the best of the best.

Anxiety is defined in two words: "not knowing." If we don't know how long this is going to take or the format, we may resent the speaker because, in a way, they're keeping us in the dark and holding us hostage.

Covering 10 points (or 7 steps or 6 keys or whatever) in a specified amount of time builds pace and momentum and keeps a speaker on track because you don't have time to ramble. Logical left-brainers think "Oh, good. This is clearly going to be bottom-line and a good use of my time because it's measurable and replicable."

Furthermore, a 10 point plan provides one of the quickest organizational constructs known to humankind because it provides an easy-to-understand-and-follow pattern. Listeners feel they're in "the Allstate Plan" (they're in good hands) and feel well-led as one interesting point segues into the next.

Better yet, Guy balanced rhetoric (words) with photos (senses) throughout his presentation. Everyone was drawn in (and enchanted) because he "peopled his points." His beautifully produced slides featured intellectually satisfying ideas, visually stunning images and named individuals which produced a holistic sense of symmetry. Well done!

      3.     Guy condensed his concepts into one-of-a-kind sound bites.

"    Remember, you're more interested in what you have to say than anyone else." – Andy Rooney, 60 Minutes

"Invoke reciprocity".

"Conduct a 'Premortum."

"Incur a Debt."

"Frame Thy Competition."

"Separate the Believers."

These are just a few of Guy's featured sound-bites (and chapter titles).

How could you NOT want to know more?

Guy got his ideas in our mental front door because he was not content to be common.

Instead of lazily sharing platitudes and clichés ("Make it a win-win. It's all about team."), he coined first-of-their-kind phrases that got our eyebrows up.

(Side note: What's The Eyebrow Test? It is a technique described in my book POP! that gives you a way to test how compelling your communication is . . anywhere, anytime . . . in 5 seconds . . . for free.

You don't have to convene a focus group and spend thousands of dollars to determine whether your idea is commercially-viable.

Simply tell someone your main point (or your elevator speech, business name, book title, the first 60 seconds of your pitch/presentation, or the first paragraph of your marketing copy) . . . and watch their eyebrows.

If their eyebrows knit or furrow, it means they're confused. They didn't get it. And if they didn't get it, you won't get it.

The goal is to get their eyebrows UP.

Try it right now. Lift your eyebrows. Do you feel intrigued? Curious? Like you want to know more?

THAT's your goal as a communicator – to get the eyebrows up of busy, distracted decision-makers because it means you just got your message in their mental door.)

Guy's succinct sound-bites made his content POP! Because no matter how many books we've read or seminars we've attended, we'd never heard this before.

Comedian Jonathan Winters said, "I have a photographic memory. I just haven't developed it yet. By developing original take-aways and NURDS (new words like Premortum), Guy made his content memorable and sticky.

Unique sound-bites give his content a long tail of influence. People love "the next new thing" and are more likely to share freshly-phrased ideas around the water-cooler – which means they'll become Guy's tribe and take his work viral by becoming his voluntary word-of-mouth ambassadors.

Phrases like "invoke reciprocity" are also monetizable and merchandisable.

People will pay for refrigerator magnets (or coffee mugs or t-shirts) with catchy phrases like this. This keeps you and your proprietary ideas "in sight-in-mind" with your target customers which gives your material even longer legs. It's all good.

Check the next blog to discover more ways Guy demonstrated

platform brilliance.