Last week, I spoke at the TED MED conference. My assignment was to speak for 18 minutes about medical apps for the iPhone. Sounds easy, right? Only one problem: there are about 7,000 medical apps.
Do columnists or other prominent people get special white-glove treatment from customer-service reps? Hard to say, but anecdotally, the evidence is thin.
Whenever I review something that affects so many people, I can count on getting a lot of feedback - and I did, even though the review appeared only last night. Here's a sampling, with my responses.