Amy Gallo > Quotes

“Roberto was doomed before he walked in the door because Ralph was doing everything he could to protect what had led to success in his previous role.”
― Amy Gallo, Getting Along: How to Work with Anyone

“We might think that emotional pain, especially when it’s caused by our coworkers or people we interact with in a professional context, is “just in our heads,” but it’s not. Rejection of any kind registers in our brain in a way that is very similar to how we’d experience being punched or cutting our finger.5”
― Amy Gallo, Getting Along: How to Work with Anyone

“He describes microaggressions as “the everyday verbal, nonverbal, and environmental slights, snubs, or insults, whether intentional or unintentional, which communicate hostile, derogatory, or negative messages to target persons based solely upon their marginalized group membership.”
― Amy Gallo, Getting Along: How to Work with Anyone

“There’s an instructive label for the 1 percent of people who have no self-doubt: psychopaths. Complete freedom from insecurity is not something to aspire to.”
― Amy Gallo, Getting Along: How to Work with Anyone

“My body is calm. My heart is kind. I am the boss of my brain and my mind.”
― Amy Gallo, Getting Along: How to Work with Anyone

“navigate an office full of competing interests, clashing personalities, limited time and resources, and fragile egos.”
― Amy Gallo, HBR Guide to Dealing with Conflict

“There’s a concept from social psychology called naive realism that explains just how different our perspectives can be. Naive realism is the tendency to believe that we’re seeing the world around us objectively, and if someone doesn’t see it the same way, they’re uninformed, irrational, or biased.”
― Amy Gallo, Getting Along: How to Work with Anyone