Craig Clapper > Quotes

“In his view, people couldn’t define goodness by mindlessly applying rules.”
― Craig Clapper, Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

“organizational philosophies and cultures bear on all aspects of performance, including safety, patient experience, technical excellence, and efficiency.”
― Craig Clapper, Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

“Individuals and teams can’t improve in these areas simply by following new and better rules.”
― Craig Clapper, Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

“A more recent (2016) estimate of patient harm found that errors and omissions were the third leading cause of mortality in healthcare, accounting for 251,000 deaths each year, or one every two minutes, six seconds.3”
― Craig Clapper, Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

“It’s not just patients who suffer from accidental harm, but employees. The Bureau of Labor Statistics (BLS) reports the illness and injury data that healthcare administrators submit to the Occupational Safety and Health Administration (OSHA).5”
― Craig Clapper, Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

“It is in such vast gray zones that highly reliable healthcare organizations demonstrate that they possess more than just policies and procedures: they have philosophies and cultures.”
― Craig Clapper, Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare