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“You appear dangerous to people when you question their values, beliefs, or habits of a lifetime. You place yourself on the line when you tell people what they need to hear rather than what they want to hear. Although you may see with clarity and passion a promising future of progress and gain, people will see with equal passion the losses you are asking them to sustain.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“People do not resist change, per se. People resist loss. You appear dangerous to people when you question their values, beliefs, or habits of a lifetime. You place yourself on the line when you tell people what they need to hear rather than what they want to hear. Although you may see with clarity and passion a promising future of progress and gain, people will see with equal passion the losses you are asking them to sustain.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“The hope of leadership lies in the capacity to deliver disturbing news and raise difficult questions in a way that people can absorb, prodding them to take up the message rather than ignore it or kill the messenger.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“leadership requires disturbing people—but at a rate they can absorb.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“To survive and succeed in exercising leadership, you must work as closely with your opponents as you do with your supporters.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“the word “lead” has an Indo-European root that means “to go forth, die.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“When exercising leadership, you risk getting marginalized, diverted, attacked, or seduced. Regardless of the form, however, the point is the same. When people resist adaptive work, their goal is to shut down those who exercise leadership in order to preserve what they have.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“Having purpose differs from having any particular purpose. You get meaning in life from the purposes that you join. But after working in a particular discipline, industry, or job for twenty or thirty or forty years, you begin to be wedded to that specific purpose, that particular form.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“The deeper the change and the greater the amount of new learning required, the more resistance there will be and, thus, the greater the danger to those who lead.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“To act outside the narrow confines of your job description when progress requires it lies close to the heart of leadership, and to its danger. Your initiative in breaking the boundaries of your authorization might pay off for your organization or community. In retrospect, it might even be recognized as crucial for success. Along the way, however, you will face resistance and possibly the pain of disciplinary action or other rebukes from senior authority for breaking the rules. You will be characterized as being out of place, out of turn, or too big for your britches.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“No one learns only by staring in the mirror. We all learn—and are sometimes transformed—by encountering differences that challenge our own experience and assumptions.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“An adaptive change that is beneficial to the organization as a whole may clearly and tangibly hurt some of those who had benefited from the world being left behind.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“trying to take satisfaction in life from the numbers you ring up is ultimately no more successful than making survival your goal.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“In times of distress, when everyone looks to authorities to provide direction, protection, and order, this is an easy diagnostic mistake to make. In the face of adaptive pressures, people don’t want questions; they want answers. They don’t want to be told that they will have to sustain losses; rather, they want to know how you’re going to protect them from the pains of change. And of course you want to fulfill their needs and expectations, not bear the brunt of their frustration and anger at the bad news you’re giving.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“the challenge of leadership when trying to generate adaptive change is to work with differences, passions, and conflicts in a way that diminishes their destructive potential and constructively harnesses their energy.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“The most difficult work of leadership involves learning to experience distress without numbing yourself. The virtue of a sacred heart lies in the courage to maintain your innocence and wonder, your doubt and curiosity, and your compassion and love even through your darkest, most difficult moments. Leading with an open heart means you could be at your lowest point, abandoned by your people and entirely powerless, yet remain receptive to the full range of human emotions without going numb, striking back, or engaging in some other defense. In one moment you may experience total despair, but in the next, compassion and forgiveness. You may even experience such vicissitudes in the same moment and hold those inconsistent feelings in tension with one another. Maybe you have. A sacred heart allows you to feel, hear, and diagnose, even in the midst of your mission, so that you can accurately gauge different situations and respond appropriately. Otherwise, you simply cannot accurately assess the impact of the losses you are asking people to sustain, or comprehend the reasons behind their anger. Without keeping your heart open, it becomes difficult, perhaps impossible, to fashion the right response and to succeed or come out whole.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“We all need affirmation, but accepting accolades in an undisciplined way can lead to grandiosity, an inflated view of yourself and your cause. People may invest you with magic, and you can begin to think you have it. The higher the level of distress, the greater are people’s hopes and expectations that you can provide deliverance. They may put too much faith in you.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“Leadership is an improvisational art. You may have an overarching vision, clear, orienting values, and even a strategic plan, but what you actually do from moment to moment cannot be scripted. To be effective, you must respond to what is happening.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“Children have generative power. They create meaning as they busily connect with whatever is happening. But grown-ups often forget that ability. They tend to lose that playful, adventuresome, creative generativity by which they can ask themselves: What’s worth doing today?”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“You have probably been attacked in one form or another. Perhaps you’ve been criticized for your style of communication: too abrasive or too gentle, too aggressive or too quiet, too conflictive or too conciliatory, too cold or too warm. In any case, we doubt that anyone ever criticizes your character or your style when you’re giving them good news or passing out big checks. For the most part, people criticize you when they don’t like the message. But rather than focus on the content of your message, taking issue with its merits, they frequently find it more effective to discredit you. Of course, you may be giving them opportunities to do so; surely every one of us can continue to improve our style and our self-discipline. The point is not that you are blameless, but that the blame is largely misplaced in order to draw attention away from the message itself.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“To lead is to live dangerously because when leadership counts, when you lead people through difficult change, you challenge what people hold dear—their daily habits, tools, loyalties, and ways of thinking—with nothing more to offer perhaps than a possibility.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“Seduction, marginalization, diversion, and attack all serve a function.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“being criticized by people you care about is almost always a part of exercising leadership.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading
“Because their fears were so deep, verbal acknowledgment would not suffice. He had to model the behavior.”
― Leadership on the Line: Staying Alive Through the Dangers of Leading
― Leadership on the Line: Staying Alive Through the Dangers of Leading




