Much of the conversation about growth is centered on how you as an individual can do better. You can improve your techniques, your thinking, your strategies, your skills, your goals, your communication, etc.
While there is truth to that narrative, this book seeks to makes us more aware that other people have a large impact on our growth and performance. If the needs we have for other people go unrecognized, our growth will be stymied and our performance will be limited. We need to be aware of the kind of relationships and connections we have with other people. To help, Cloud gives a picture of four corners of connection to identify where we’re at.
Corner One: Disconnected
People in Corner One are not emotionally present and are not able to either give or receive in their connections with others.
Many CEOs end up in this corner. They may have been the higher-performing sibling who made up for what others weren’t doing, the family hero, or the caretaker who everyone depends on. They are always performing for others and rarely taking in what they need from the outside world.
To help identify if this fits you ask: Would other people who depend on you say they feel needed, valued, listened to, and taken into your confidence?
Corner Two: Bad Connection
A connection , preoccupation, or pull toward a person who has the effect of making you feel bad or “not good enough” in some way.
We are made for connection and people unconsciously make the calculation that a bad relationship is better than no relationship at all.
Someone in this corner may be on back on their heels and defensive, trying to get someone else's approval.
Corner Three: Seductively False “Good Connection”
Seeking something to connect to that feels good to cover up feeling isolated or inadequate. This can take the form of an affair, an addiction, an attachment to promotions, awards, or positive results, even big product launches.
Flattery is one common intoxication of leaders, making the leader dependent on the people he or she is leading.
Fantasy Football, Shopping, golfing, hunting, fishing, and web surfing local sports can be other ways to cover up the stress of work and lack of connection.
Corner Four
A relationship in which both people are wholly present, known, understood, and mutually invested.
Corner Four people embody these kinds of connection:
-Connection that fuels
-Connection that gives freedom
-Connection that requires responsibility
-Connection that defangs failure and learning
-Connection that challenges and pushes
-Connection that builds structure
-Connection that unites instead of divides
-Connection that is trustworthy
Cloud does not think the self-made man or woman is a reality we should seek after. Many prominent leaders had a mentor of some sort helping them along the way. Leaders who are not afraid to say they need help accomplish the most.
Corner Four relationships empower our sense of ownership and self-control instead of taking away. They do this by providing support, growth, respect, and accountability.
In accountability people need a mixture of positive and negative feedback but positive feedback should greatly exceed negative feedback. There should be somewhere around 6 pieces of positive feedback for every piece of negative feedback.
One danger to Corner Four relationships is what Cloud calls triangulation. When person A should be talking to person B but is talking to person C about B instead. This sort of avoidance of communication creates division.
Cloud identifies 5 ingredients trust should be based on:
-Understanding
-Intent or Motive
-Ability
-Character-beyond things like honesty including is the person: optimistic, passive, in need of validation, compassionate, fun, impulsive, silent, forgiving, etc.
-Track Record
Overall, this is a book I heartily recommend. I’ve read multiple other books by Henry Cloud and none has disappointed. This book shows that we are in need of other people to grow and shows us how to build relationships that facilitate that growth. I recommend it to anyone open to learning how to build those kind of relationships.