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Contextual Design: Defining Customer-Centered Systems

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3.87  ·  Rating details ·  167 ratings  ·  6 reviews
If necessity is the mother of invention, then if you don't know what the users need you can't invent. Karen and Hugh present a step-by-step way to uncover, understand, and use those needs. If developers are not already using techniques like those presented here, they should read this book carefully to see what they are missing.
--Dan Bricklin
co-creator of VisiCalc This bo
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Paperback, 472 pages
Published September 15th 1998 by Morgan Kaufmann (first published September 1st 1997)
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Matt Watkinson
Jan 02, 2019 rated it it was amazing
Shelves: user-research
If really, really need to understand your users, you really, really should learn about the contextual design methodology.
Jess
Aug 31, 2015 rated it really liked it
This book was published in 1998, but it's surprisingly still relevant.

To be honest, I skimmed over most of the content. It's a huge book and it covers a lot of what I already know.

I thoroughly read the chapters on contextual inquiry (field studies). I bought this book because several folks recommended it for learning about field studies. Those chapters were great. I plan to use this book as a reference for field work.
Samuel
Oct 06, 2008 rated it really liked it
Contextual design is great for eliciting requirements for specific types of software if you or the customer really doesn't know what the customer wants. All this assumes you have access to the end user which unfortunately isn't always the case. The process is useful where it can be applied, but it can't be applied everywhere.
Ken Ficara
Contextual Design : A Customer-Centered Approach to Systems Designs (The Morgan Kaufmann Series in Interactive Technologies) by Hugh Beyer (1997)
Michael Simborg
Nov 08, 2010 rated it really liked it
Very informative book about real primary research and applied thinking behind solutions that truly take into account human behavior and experience.
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