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Working: People Talk about What They Do All Day and How They Feel about What They Do

Studs Terkel

4.22 · Rating details · 4,792 ratings · 398 reviews

Studs Terkel records the voices of America. Men and women from every walk of life talk to him, telling him of their likes and dislikes, fears, problems, and happinesses on the job. Once again, Terkel has created a rich and unique document that is as simple as conversation, but as subtle and heartfelt as the meaning of our lives.... In the first trade paperback edition of h ...more

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Paperback, 640 pages

Published January 1st 1997 by New Press (first published February 12th 1974)

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Aug 16, 2007 lola rated it really liked it

like any studs terkel book, you start off like "wow, everyone has a story" and then 400 pages later you're like "jesus, EVERYONE has a story."

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Sep 12, 2016 Scott rated it it was amazing

Shelves: non-fic, history

Have you ever imagined what being a mustachioed New York cop in the 70s was like? Or how it feels to labour as a Springsteen-esque steelworker? How about as a stonemason? If you’ve ever idly wondered about any of these things, or about sundry other ways that people make a living, you can’t pass Working up. This book earns its big reputation. Working will transport you, not just into the working lives of others, but into a different, and in many ways alien, era- the United States of the 1960s and Have you ever imagined what being a mustachioed New York cop in the 70s was like? Or how it feels to labour as a Springsteen-esque steelworker? How about as a stonemason? If you’ve ever idly wondered about any of these things, or about sundry other ways that people make a living, you can’t pass Working up. This book earns its big reputation. Working will transport you, not just into the working lives of others, but into a different, and in many ways alien, era- the United States of the 1960s and 70s.

This is a phenomenal window into the lives of others- Turkel interviewed flight hostesses, steelworkers, company presidents, admen, autoworkers, the unemployed, janitors, gravediggers, community organisers, cops… the list goes on, and almost every interview is a winner. Everyone has a story, and in this book those stories are fascinating, inspiring and sometimes terribly sad. Each interview is presented with minimal interjection from Turkel, and for the most part they are unadorned. The character and voice of each person, with their verbal tics and slang, is pure on the page.

Beyond the individual human stories, this book is a sometimes shocking portal into what is by 2016 standards a grossly sexist and racist time. Forget Mad Men - this is the unvarnished sixties and seventies, and beyond the bell-bottoms and mustaches there is a great deal of ugliness.

A flight hostess details how if she got a blemish, or put on any weight she would be stood down from work (she also discusses being encouraged to smoke in her training, and specific lessons on how best to let a man light one’s cigarette!). Policemen discuss the racism they saw other cops displaying, their prejudices against and attacks on minorities and the poor, and sometimes against their own black colleagues. Other workers discuss the ways their jobs physically crushed them. The slow progress of workplace safety in this era was clearly too slow for many men and women whose backs gave out, whose health was broken on the wheel of work.

Some of this awfulness made me hopeful, considering how far we’ve come since then in workplace gender rights – my mother was fired from a cookie factory job when she became pregnant with me in 1980, something which could never happen today. In others it saddened me - the foundations for present day unresolved race issues are clearly visible, and precarious work is still as depressing and life-limiting for people in 2016 as it was decades ago.

I really can’t recommend this book enough. At the end of Working I felt like I had gotten to know fifty or sixty people, that I had shared their dreams, their fears and their frustrations. For a few hours I got to vividly live the lives of others, and really, what more can you ask of a book than that?
...more

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Jun 04, 2013 RandomAnthony rated it it was amazing

Shelves: favorites

My shittiest jobs, in order:

1) For one summer, at the Northeastern Illinois University library, I wrote tiny symbols on adhesive labels. Later I attached these labels to government documents.

2) Brown’s Chicken.

3. Mrs. Field’s Cookies.

I’ve often said that my primary motivation for attending college involved avoiding meaningless employment. I’m one of those people who grows near suicidal if I have to do rote tasks for the money necessary for food and shelter. I’m flat-out scared of a shitty job. My shittiest jobs, in order:

1) For one summer, at the Northeastern Illinois University library, I wrote tiny symbols on adhesive labels. Later I attached these labels to government documents.

2) Brown’s Chicken.

3. Mrs. Field’s Cookies.

I’ve often said that my primary motivation for attending college involved avoiding meaningless employment. I’m one of those people who grows near suicidal if I have to do rote tasks for the money necessary for food and shelter. I’m flat-out scared of a shitty job. In turn, Stud Terkel’s Working is, in my eyes, one of the most important books I’ve ever read. Nearly 700 pages of often moving, intense interviews with workers across all sectors and income levels, Working functions both as an important historical document and impetus for raising vital questions about how we spend our time on this planet.

Terkel stays largely out of the way of his interviewees; they seem surprised as they arrive at their own responses, as if they’ve not thought this deeply before about, say, selling cars, working in a factory, or leading a corporation. I want to learn more about Terkel’s process; did he remove most of his questions in the transcription process so the interviews seem more like cohesive monologues? Did he stay silent and let the subject talk without direction? Working is as much about each subject’s deep individuality as a broad survey of the 1970s-era American workforce. Subjects take pride in their jobs, hate their jobs, describe horrible, to me nearly unlivable conditions, and try to explain why they do what they do when they go to work. They describe bureaucratic idiocy and their positions on unions (Terkel pushes union talk hard) but return to what they get or fail to get from the hours they spend at work. One interviewee says, about her job, “you want it to be a million things that it’s not and you want to give it a million parts of yourself that nobody wants there. So you end up wrecking the curve or else settling down and conforming.” How unspeakably sad, our working lives, for so many generations, for so many centuries. How terrifying that we could live out our lives doing shit we hate. Yet most of the interviewees either put on a brave face or manage to retain their humanity even in difficult circumstances. I want my kids to read these books in high school so, even if they’re not quite ready for all the nuances, they learn how important joy and meaning are, I hope, to their careers.

Although this book’s forty years old and its terminology seems dated, Working is more than a set of interviews. It’s a profound exploration into how we spend a significant chunk of our lives. Highly recommended. ...more

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Oct 04, 2017 Roy Lotz rated it really liked it · review of another edition

Shelves: americana

They ask me if it’s true that when we bury somebody we dig ‘em out in four, five years and replace ‘em with another one. I tell ‘em no. When these people is buried, he’s buried here for life.

—Elmer Ruiz, Gravedigger

It is not really accurate to call Terkel the “author” of this book. The real authors are the 133 subjects of Terkel's interviews. Terkel serves as a stenographer and redactor, recording interviews and editing them into readable format. This is no mean feat, of course. The ability to get everyday people to open up and share their private thoughts is an uncommon skill. And considering how messy, faltering, and scatterbrained most ordinary speech is, rare talent is required to edit it into readable form while preserving the subject’s voice. Terkel is the ideal person for this task, able to ask probing but open-ended questions, creating interviews that follow the train of the subject’s thoughts without straying off topic. The result is a panoramic view of people and professions, encompassing nearly every imaginable attitude towards work, representing a wide swath of the public without reducing variation to a single narrative.

Books like this are especially valuable, considering how prone we are to taking work for granted. Work, as an institution, is a fairly recent phenomenon, the child of the Industrial Revolution. Back when the vast majority of the populace were farmers, “work” did not exist. Farmers work very hard, of course, but the rhythm of their work is dictated by the seasons; there are no set hours and no salary. The way we make our living is radically different from how our ancestors did; and yet work, nowadays, seems like the most natural thing in the world, more eternal and more important than marriage. This lack of scrutiny is especially striking, considering that our jobs dictate our social status, consume most of our time, and are usually the number one thing we complain about.

So what are the common themes of these interviews? One is boredom. Adam Smith famously proclaimed the economic benefits of the division of labor, which allows workers to be orders of magnitude more productive. But Smith was also wary of the dangers of this division:

The man whose whole life is spent in performing a few simple operations, of which the effects are perhaps always the same, or very nearly the same, has no occasion to exert his understanding or to exercise his invention in finding out expedients for removing difficulties which never occur. He naturally loses, therefore, the habit of such exertion, and generally becomes as stupid and ignorant as it is possible for a human creature to become.

Well, as Terkel shows, this is not quite accurate. Even the workers who have worked their whole lives doing very repetitive work show themselves thoughtful and sometimes brilliant in their interviews. Mike Lefevre, an astonishingly articulate steelworker, says “It isn’t that the average working guy is dumb. He’s tired, that’s all.” The real danger is not stupidity, but profound boredom, which is arguably worse. I know this from experience: though apparently harmless, boredom can be hellish, and can wreak serious harm on your psyche. And it is a ubiquitous malady, either from repetition or simple inactivity. Nora Watson, an editor in an advertising agency, says:

Jobs are not big enough for people. It’s not just the assembly line worker whose job is too small for his spirit, you know? A job like mine, if you really put your spirit into it, you would sabotage immediately. You don’t dare. So you absent your spirit from it. My mind has been so divorced from my job, except as a source of income, it’s really absurd.

Connected to this boredom is a kind of brutish narrowness. Every person, even the most ordinary, is radically unique, with their own perspective, talents, and propensities. Jobs, on the other hand, often require only a very limited set of skills, forcing the worker to neglect a large part of their potential and to put aside their own priorities and preferences. Thus workers in this book often report feeling like “machines” or being “dehumanized,” such as Eric Nesterenko, a hockey player:

I know a lot of pro athletes have a capacity for a wider experience. But they wanted to become champions. They had to focus themselves on their one thing completely. His primary force when he becomes champion is his ego trip, his desire to excel, to be somebody special. To some degree, he must dehumanize himself.

Some workers feel dissatisfied because of the disconnect between their jobs and the rest of their lives. Kay Stepkin, director of bakery cooperative, says: “I see us living in a completely schizophrenic society. We live in one place, work in another place, and play in a third. You have to talk differently depending on who you’re talking to.” Other workers lament the separation of their work and the final product, such as Mike Lefevre: “It’s hard to take pride in a bridge you’re never gonna cross, in a door you’re never gonna open. You’re mass-producing things and you never see the end result of it.” The common theme is social compartmentalization and the feeling of isolation that results, something that the philosopher John Lachs thinks is responsible for modern alienation.

It goes without saying that inequality—economic, social, political—is a major source of concern. Roberto Acuna, a farm worker, has this to say:

I began to see how everything was so wrong. When growers have an intricate watering system to irrigate their crops but they can’t have running water inside the houses of workers. Veterinarians tend to the needs of domestic animals but they can’t have medical care for the workers. They can have land subsidies for the growers but they can’t have adequate unemployment compensation for the workers. They treat him like a farm implement. In fact, they treat their implements better and their domestic animals better. They have heat and insulated barns for the animals but the workers live in beat-up shacks with no heat at all.

Curiously, the bosses and elites on the other end of the differential, though more satisfied with their work, sometimes displayed alarmingly unhealthy or superficial mindsets:

My interest in motorcycles was for the money originally. I saw this was going to be a big field. Later, business becomes a game. Money is the kind of way you keep score. How else you gonna see yourself go up? If you’re successful in business, it means you’re making money. It gets to the point where you’ve done all the things you want to do. There’s nothing else you want to buy any more. You get a thrill out of seeing the business grow. Just building it bigger and bigger…

In America, where our jobs are one of the main determinants of our social standing, it is no surprise that status anxiety plays a big role in worker dissatisfactions. Dave Stribling, who works in an automobile service station, doesn't like telling people what he does:

What really gets you down is, you're at some place and you'll meet a person and strike up a conversation with 'em. Naturally, sometimes during that conversation he's going to ask about your occupation, what you do for a living. So this guy, he manages this, he manages that, see? When I tell him—and I've seen it happen lots of times—there's a kind of question mark in his head.

And then there is that universal blight of modernity, the lack of meaning. The feeling of being useless, of wasting your talents, of working solely for profit or a paycheck, plagued many of the subjects in this book. This was most heartrending when expressed by the older subjects. Steve Dubi, a steelworkers, says: “What have I done in my forty years of work? I led a useless life. Here I am almost sixty years old and I don’t have anything to show for it.” And here is Eddie Jaffe, a press agent: “I can’t relax. ‘Cause when you ask a guy who’s fifty-eight years old, 'What does a press agent do?' you force me to look back and see what a wasted life I’ve had. My hopes, my aspirations—what I did with them. What being a press agent does to you. What have I wound up with? Rooms full of clippings.”

The modern remedy for this feeling of meaninglessnes, to “follow your passion,” also left many feeling lost and confused. Here is Sharon Atkins, a receptionist: “I don’t know what else I’d like to do. That’s what hurts the most. That’s why I can’t quit this job. I really don’t know what talents I have. I’ve been fostered so long by school and didn’t have time to think about it.” And some, like the unforgettable Cathleen Moran, a hospital aide, are just annoyed by the idea: “I don’t know any nurse’s aid who likes it. You say, 'Boy, isn’t that rewarding that you’re doing something for humanity?' I say, 'Don’t give me that, it’s a bunch of baloney. I feel nothin’.' I like it because I can watch the ball games in the afternoon.”

By the end of this list, it is easy to see what Studs Terkel means with his opening lines: “This book, being about work, is, by its very nature, about violence—to the spirit as well as to the body.”

But Working is not totally bleak. There are many workers, often in very ordinary jobs, who report great satisfaction. This seemed to be associated with jobs that require a lot of social interaction. I experienced this myself, when I switched from a desk job to teaching. It is hard to feel isolated and useless when you’re constantly dealing with people. Dolores Dante, a waitress, enjoys the constant waves of new customers: “I have to be a waitress. How else can I learn about people? How else does the world come to me?”

Another obvious source of satisfaction is expertise. One of the most satisfied subjects in this book is Babe Secoli, a supermarket checker. She is satisfied with her work because she does it well. In the days before barcodes and digital cash registers, Babe memorized all the prices in the store: “I’m not ashamed that I wear a uniform and nurse’s shoes and that I got varicose veins. I’m makin’ an honest living. Whoever looks down on me, they’re lower than I am.”

But perhaps the biggest source of satisfaction is the feeling of helping others. This is what Jean Stanley, a cosmetics saleswoman, takes pleasure in, despite not considering her job very important: “You would have liked to do something more exciting and vital, something you felt was making a contribution. On the other hand, when you wait on these lonely old women and they leave with a smile and you feel you’ve lifted their day, even a little, well, it has its compensations.”

This book certainly shows its age. There are many professions which no longer exist, mostly due to automation. But as a portrait of work, as a modern institution, Terkel has given us something timeless. ...more

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Dec 27, 2008 Matthew rated it it was amazing

This book was to some degree a political gesture when it was written--a radical reassessment of which lives are worth documenting and which voices worth being heard--but it would be a shame to read it that way.

What this book is is what life feels like during the hours you don't choose for yourself--as told by airline stewardesses, union bosses, factory workers, CEOs, car salesmen, whatever--and there's as much humanity in here as in any novel. It is also, incidentally, insanely useful source ma ...more

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Jul 30, 2012 Rana Khoury rated it really liked it

Studs Terkel opens Working with one of the most stirring sentences I have read of late: "This book, being about work, is, by its very nature, about violence - to the spirit as well as to the body." And although Terkel's voice and narration are only present for the following 13 pages of the Introduction, giving way to 600 pages of the voices of others, the power of his intent resonates through to the back cover.

Those remaining 600 pages are direct transcriptions from the stories told to Terkel b Studs Terkel opens Working with one of the most stirring sentences I have read of late: "This book, being about work, is, by its very nature, about violence - to the spirit as well as to the body." And although Terkel's voice and narration are only present for the following 13 pages of the Introduction, giving way to 600 pages of the voices of others, the power of his intent resonates through to the back cover.

Those remaining 600 pages are direct transcriptions from the stories told to Terkel by his interviewees. Word for word. In this way, Terkel gave his subjects absolute agency. At times we sense his steering of the interview and deduce the questions that he has asked; the transcriptions are edited, whole paragraphs presumably left out. But overall the narratives are intact, and the subjects speak directly to us as readers. I found Terkel's method of empowering his subjects admirably progressive; I have little doubt that this was his intention.

Published in the early 1970s, Working captures and seals a moment in time. This moment bursts with voices and stories from workers across America. It covers the spectrum of America's classes and is not at all limited to the 'working class' that the title and even initial sentence may imply. Indeed, included in this moment are firemen and CEOs, teachers and PR agents, prostitutes, homemakers, flight attendants, professors, pharmacists, cab drivers and realty brokers. Much of what is captured is now an archival record of the time period, including the limited opportunities for women in the workplace and the harassment they encountered, the ongoing deindustrialization experienced by steelworkers whose jobs were being replaced by machines, the overt racism in law enforcement, and even now anachronistic work such as Bell Company phone operators.

But Working is powerful because of its timelessness. It is and always has been, as Terkel notes, our fate as human beings to work and to work endlessly. The experiences these workers recount and the emotions they they exude are personal but universal. ...more

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Jul 28, 2007 Niki Haworth rated it really liked it

I think that in today's climate of reality TV and everyone trying to sell their story or seek their "15 minutes" that the interviews for this book couldn't have been done with the un-selfconsciousness with which they were done 30-plus years ago.

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Dec 17, 2015 Katie rated it it was amazing

Shelves: favorites

I have an impractical desire to experience all the experiences. I could go on at great length about this, but Sylvia Plath says it best:

“I can never read all the books I want; I can never be all the people I want and live all the lives I want. I can never train myself in all the skills I want. And why do I want? I want to live and feel all the shades, tones and variations of mental and physical experience possible in my life. And I am horribly limited.”

Thankfully, there are books like "Workin ...more

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Aug 23, 2020 Scot Parker rated it liked it · review of another edition

Shelves: other-nonfiction

Well, I finally finished, almost 13 months after starting. This is a tough one to review because on one hand, works like this that present the perspectives and life experiences of people all throughout society are critically important - we all need to move outside our personal bubbles and learn about the experiences of others so that we can form a more just and equitable society and build empathy within ourselves. On the other hand, damn was this tedious for me. I put it down for weeks or months ...more

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Dec 17, 2019 Jeanne rated it really liked it · review of another edition

Shelves: politics, read-2019, history

Anything you like to do isn’t tiresome. (Carl Murray Bates, stonemason, Kindle 809)

Working is a compendium of first-person narratives about, erm, work – the good, the bad, the ugly. Speakers range from 12 years of age to 75 (or more). They are male and female; White, Black, and Latin. Many are blue-collar workers, but some are also owners. Few are professionals – I don't remember any physicians, social workers, psychologists, physical therapists, or professors, although there are a couple of att Anything you like to do isn’t tiresome. (Carl Murray Bates, stonemason, Kindle 809)

Working is a compendium of first-person narratives about, erm, work – the good, the bad, the ugly. Speakers range from 12 years of age to 75 (or more). They are male and female; White, Black, and Latin. Many are blue-collar workers, but some are also owners. Few are professionals – I don't remember any physicians, social workers, psychologists, physical therapists, or professors, although there are a couple of attorneys. No artists, but there are musicians; no authors, but some professional writers. There are people who are famous (e.g., Rip Torn, Steve Hamilton, and George Allen), but most are not. As Studs Turkle observed,

This book, being about work, is, by its very nature, about violence—to the spirit as well as to the body. It is about ulcers as well as accidents, about shouting matches as well as fistfights, about nervous breakdowns as well as kicking the dog around. It is, above all (or beneath all), about daily humiliations. To survive the day is triumph enough for the walking wounded among the great many of us. (Kindle)

Many of the workers talked about the ways that work can destroy the spirit:

You’re not regarded. You’re just a number out there. Just like a prisoner. When you report off you tell ’em your badge number. A lotta people don’t know your name. They know you by your badge number. (Steve Dubi, steelworker, Kindle 12424)

I think a lot of places don’t want people to be people. I think they want you to almost be the machines they’re working with. They just want to dehumanize you. Just like when you walk in in the morning, you put the switch on and here you are: “I am a robot. This is what I do. Good morning. How are you? May I help you?” (Nancy Rogers, bank teller, Kindle 6313)

I’m tired. Because I’m not growing old gracefully. I resent the fact that I haven’t got the coordination that I had. I resent the fact that I can’t run as fast as I used to. I resent the fact that I get sleepy when I’m out at a night club. I resent it terribly. My wife is growing old gracefully but I’m not. (Richard Mann, installment dealer, Kindle 2824)

I think most of us are looking for a calling, not a job. Most of us, like the assembly line worker, have jobs that are too small for our spirit. (Nora Watson, writer for company publishing health literature, Kindle)

One contributing factor to the death of the spirit is the work environment: the noise, smells, dirt, and abuse (major and more trivial).

Neither the company nor the union gives a damn about us. As far as they’re concerned, we’re machines—as wretched as the cabs. (Lucky Miller, cab driver, Kindle 5026)

I began to see how everything was so wrong. When growers can have an intricate watering system to irrigate their crops but they can’t have running water inside the houses of workers. Veterinarians tend to the needs of domestic animals but they can’t have medical care for the workers. They can have land subsidies for the growers but they can’t have adequate unemployment compensation for the workers. They treat him like a farm implement. (Roberto Acuna, organizer for United Farm Workers, Kindle 1082)

Perversely, while bad pay can starve workers, both literally and figuratively, good money corrupts:

Maybe in amateur days I would say, “Hold it. I thought that was good.” I may have said, “Play two, take it over.” I’m not gonna do that now and nobody’s gonna do it. When you were amateur, you were more open. Winning now is everything. (Jeanne Reynolds, tennis pro, Kindle 8695)

I began to see how everything was so wrong. When growers can have an intricate watering system to irrigate their crops but they can’t have running water inside the houses of workers. Veterinarians tend to the needs of domestic animals but they can’t have medical care for the workers. They can have land subsidies for the growers but they can’t have adequate unemployment compensation for the workers. They treat him like a farm implement. (Roberta Victor, prostitute, Kindle 2217)

For me, Working is about the importance of meaning, challenge, and flow, the opportunity to get lost in something that is somewhat difficult and feels important. I imagine another Chicagoan, Mihaly Csikszentmihalyi (okay, not a native one), reading this tome and, as a result, deriving his ideas about flow (e.g., coming from the person's approach to work rather than the work itself).

I really feel work is gorgeous. It’s the only thing you can depend upon in life. You can’t depend on love. Oh, love is quite ephemeral. Work has a dignity you can count upon. Work has to be a game in order for it to be well done. You have to be able to play in it, to compete with yourself. You push yourself to your limits in order to enjoy it. There’s quite a wonderful rhythm you can find yourself involved in in the process of any kind of work. It can be waxing a floor or washing dishes . . . (Barbara Terwilliger, currently not working, although had been an actress, salesperson, performing market research, etc., Kindle 9705).

I’m a couple of days away, I’m very lonesome for this place. When I’m on a vacation, I can’t wait to go, but two or three days away, I start to get fidgety. I can’t stand around and do nothin’. I have to be busy at all times. I look forward to comin’ to work. It’s a great feelin’. I enjoy it somethin’ terrible. (Babe Secoli, checker at grocery, Kindle 6847)

It would be very tiring if I had to say, “Would you like a cocktail?” and say that over and over. So I come out different for my own enjoyment. I would say, “What’s exciting at the bar that I can offer?” I can’t say, “Do you want coffee?” Maybe I’ll say, “Are you in the mood for coffee?” Or, “The coffee sounds exciting.” Just rephrase it enough to make it interesting for me. That would make them take an interest. It becomes theatrical and I feel like Mata Hari and it intoxicates me. (Dolores Dante, waitress, Kindle 7028)

I’m not an engineer, but I have an idea and I kind of develop things and—(with an air of wonder)—they work. All night long I think about this place. I love my work. It isn’t the money. (Dave Bender, owner of factory manufacturing vending machine and coin machine parts, Kindle 9063)

If I’m working on some good Steinways, my day goes so fast I don’t even know where it’s gone. But if I’m working on an uninteresting instrument, just the time to tune it drags miserably. There’s something of a stimulus in good sound. (Eugene Russell, piano tuner, Kindle 7476)

When you do something you’re really turned on about, you’ll do it off-hours too. I put more of myself into it, acting like I’m a capable person. When you’re doing something you’re turned off on, you don’t use what talents you have. (Lilith Reynolds, government work, Kindle 8084)

I don’t want to retire. I’d be lost if I had to stay home and don’t see the public all day long. (Teddy Grodowski, elevator operator, Kindle 6153)

And when a person's values are woven through the work, it is no longer work:

I want to learn more. I’m hungry for knowledge. I want to do something. I’m searching for something. I don’t know what it is. (Jesusita Navarro, stay at home mother on welfare, Kindle 7277)

The gifts God has given me is to be a businessman. To be able to organize, to be able to sell, to be able to understand figures and what not. I want to use these gifts for the glory of God. I don’t want to do anything in my business life that would shame my Saviour. So I always look to guidance from the Bible on how the business should be run. (Steven Simonyi-Gindele, publisher of The Capitalist Reporter, Kindle 10206)

Working was written and published 45 years ago, in 1974, so these transcribed conversations are a rich oral history. Countercultural attitudes thread through many of the histories, as these workers attempt to create a life and work that work for them. The goal isn't the end, but the means.

Even today if I decided I could not be happy and personally fulfilled, I’d step out as a priest. The work of a priest is to bring life to people. If I don’t have that life inside me, I can’t give that life away. (Father Leonard Dubi, Catholic priest and activist, Kindle 12538)

Father Dubi's father (quoted very early in this review) knew the same thing, but felt trapped and unable to "step out." And, the juxtaposition of narratives from father and son enriches the larger story, as do some of the other juxtapositions, albeit more directly.

The fuckin’ world’s so fucked up, the country’s fucked up. But the firemen, you actually see them produce. You see them put out a fire. You see them come out with babies in their hands. You see them give mouth-to-mouth when a guy’s dying. You can’t get around that shit. That’s real. To me, that’s what I want to be. (Tom Patrick, formerly a police officer, but now a firefighter, Kindle 13231)

Sorry this was so long, but there were so many pearls in the book. I got absorbed in the process. :) ...more

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Jul 27, 2014 Kressel Housman rated it liked it

Shelves: unfinished, non-fiction

Here's another one for my unfinished shelf, unfortunately. I've read about 250 pages, which is one-third of the way through, but with the end so far on the horizon, I'm ready to give up. Since the book is structured in individual interviews, can always pick up again some other time. It's not like it's a complete story, and I'm missing the ending.

The interviewees are regular Americans talking about what they do for a living. Most of them are griping, which I can relate to, but that may be part of ...more

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Mar 04, 2017 Orinoco Womble (tidy bag and all) rated it it was amazing

Shelves: couldn-t-put-it-down, sip-don-t-gulp, social-realism, thinking-people-s-books

I've wanted to read this book for a long time. I don't know if Terkel was the first to publish everyman interviews about lives from all walks of life from hookers to priests to craftsmen to steelworkers to TV producers, but it certainly has been a reference text. It was fascinating, in great part because of the time-capsule aspect. Life and work have changed out of all recognition in the past 45 years; the secretarial skills I worked so hard to acquire in those days are worth precisely nothing o I've wanted to read this book for a long time. I don't know if Terkel was the first to publish everyman interviews about lives from all walks of life from hookers to priests to craftsmen to steelworkers to TV producers, but it certainly has been a reference text. It was fascinating, in great part because of the time-capsule aspect. Life and work have changed out of all recognition in the past 45 years; the secretarial skills I worked so hard to acquire in those days are worth precisely nothing on the job market today, among other things. And yet so much hasn't changed at all. The glass ceiling is still firmly in place in many professions, "affirmative action" notwithstanding. Sometimes you have to read between the lines to really understand what's not being said--perhaps because the worker didn't feel safe saying it. So many people were in "dead-end jobs" during the optimistic seventies...and this was before the greedy eighties and nineties that created the crisis we are still dealing with today. These days where I live, a "dead-end job" is better than no job at all, and The Man, as we used to call bigwigs, is well aware of that. I had flashbacks of the "wildcat" trucker strikes of the late 60s and early 70s. Friends of the adults in my circle got badly hurt/killed, being pulled out of the cabs of their trucks when asleep on a layby. Anyone who doesn't "believe" in the mafia knows nothing of recent US history--Teamsters etc.

I was more interested in the stories the working stiff in factories or transportation or office work, than those of the upper echelons such as professional coaches and different types of brokers (real estate, stocks, what have you), perhaps because the latter talk so much organic fertiliser. The Wall Street broker in particular talks out of both sides of his face; one minute it's a mug's game, totally rigged--the next, he provides an important service in the world. Guess it depends whether or not he's making cash. The coach who spouts "motivational" BS such as "people with problems are dead, winners solve their own problems"...yeah, guy, that's why you've spent your life coaching a second-rate team, or playing a children's game on a third-rate team.

The nurse's aide chilled my blood; she may have been posing as tough-as-nails, but she may also have been a psychopath, truly unable to feel empathy toward anyone. However, my blood soon boiled when reading of the teacher with 30+ years experience in the profession who manages to correct all her papers in class time and forgets the school "absolutely, absolutely, absolutely" the moment she walks out the door at 3.30. I knew so many teachers like that as a student myself, who were walking in place and did no preparation for new lessons as they had been using the same stuff for decades. "I'm not a doctor...I don't believe you should study the family background...I don't want to hear it" she says, epitomising the attitudes of my own teachers who turned a blind eye to abuse, incest and the effects of alcoholic parents on a child's learning. To her, Hispanic elementary students getting coaching in their own language so they can learn English is "a sin," and they are "spoiling the nice little Jewish boy" in her class by mere contact with him. The Polish (white) families are "wonderful" and the two black families she has had contact with are "sweet" (ie docile) while "the Spanish" (by which she means Puerto Ricans) are "terrible and destructive." She admits to teaching by rote and giving no explanations because they're not smart enough to understand anyway. Well, maybe if they got someone who could actually teach....someone like the free school principal who has about 50 kids in his centre and gives all his free time to making it work.

Again the optimism of the seventies was brought forward in the stories of many who changed their lives entirely, left behind corporate jobs to strike out into something completely different, because they felt their work was dehumanising. We even read the ramblings of a "hippie"--ie dissatisfied young man who subconsciously (or maybe not) thinks he should be paid for...well, just "being." Nice work if you can get it. ...more

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Feb 03, 2009 Victory Wong rated it really liked it

Shelves: non-fiction

Short little 1/2-4 page interviews with people about their jobs. There is the stockbroker that admits getting into the stocks is going to have you losing money, the housewife, the executive secretary (this was published n the 70s), the mason, hotel operator, newspaper carrier.... It's interesting esp because it also is a glimpse into 30 years ago but also just intersting for people to talk about their work. Not everyone's happy, not everyone's unhappy with their jobs but Stud Terkel does an admi ...more

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Nov 12, 2008 Corey rated it really liked it

A stunning look at America in the 1970's. I wasn't sure whether to laugh or cry at some of the depictions of these hard-working people. Mostly I just wanted to quit my job.

It would be interesting to see what Americans would say to the same questions Studs posed in today's working world (although nobody could replace the way he asked them). I would suspect that fewer would complain about the toll work placed on their bodies (we probably could use a little more of that to tell the truth). But I im ...more

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May 11, 2015 Erik Graff rated it liked it · review of another edition

Recommends it for: Terkel/oral history fans

Recommended to Erik by: Einar Graff

Shelves: political-social-science

My father died recently, just short of his 94th birthday. His wife has been gradually divesting herself of his possessions, among them many books, several of them by Studs.

Dad was a great fan of classical music and a bit of a leftist. In Chicago, that combination was best approximated by WFMT radio and its various magazines, within which Studs appeared regularly. A bit of a leftist himself, the McCarthy perseculations of the fifties threw him out of the networks and into the arms of "Chicago's f ...more

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Mar 04, 2016 C. Scott rated it really liked it · review of another edition

A massive book, I'm so glad I was finally able to finish it. An excellent book, this is the third I've read by Studs Terkel - the others "Hard Times" and "The Good War" were equally great.

We all go through life making assumptions about others. I guess it's natural to use shorthand and make judgements about people based on what they do. This book does more than anything else I know to turn those assumptions on their heads. Terkel talked to people from every walk of life - CEOs and high paid execu ...more

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Dec 31, 2012 Judy rated it really liked it

I'm a fan of both Studs Terkel and of oral histories, so this book was a win-win for me. Terkel interviews people from all walks of life about the work that they do and how they feel about their occupations. And the interviews range from the humorous to the truly sad. It's apparent in these short oral histories that Terkel isn't making judgments about certain occupations. Instead, he seems genuinely interested in what people do and how they perceive their jobs. However, the fact that this book w ...more

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Jan 22, 2018 John Stepper rated it it was amazing

45 years have passed since he did these interviews, and the world seems to have changed in so many fundamental ways. Yet the themes expressed in these interviews about what people need from work and life seem timeless: respect, recognition, appreciation, purpose, connection.

Anyone wanting to make work (and life) better would benefit from reading “Working”.

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Sep 29, 2007 Jessica rated it it was amazing · review of another edition

Recommends it for: anyone who has ever worked, and especially those who haven't

Shelves: favorites

Terkel was one of the only guys out there who could reliably restore my faith in the American people.

R.I.P. Studs.

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Oct 04, 2020 Emmkay rated it it was amazing

Shelves: non-fiction, 2020-reads

What an amazing effort. Published in the early 1970s, this mammoth oral history is the product of Terkel's interviews with scores of Americans about their work. It's got everything in it - a whole collection of interviews of folks whose jobs revolve around the automobile (building, selling, driving), retirees, a housewife, a paperboy, a receptionist, factory workers, a hospital 'patient representative' (i.e. bill collector), teachers, a sex worker - everything!! I loved learning about people's w ...more

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Sep 01, 2018 Leslie rated it liked it · review of another edition

Shelves: plays, audiobooks

While the music fit into the workers' anecdotes well, I found that my attention wandered. This adaptation did make me interested in reading Terkel's book someday though.

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Sep 12, 2018 Dara Salley rated it really liked it

This was an important book when it was published in the 70s and it's just as relevant now. It's fun to see the way that things have improved over the past 50 years and the way some things stay the same. Airline attendants are no longer weighed by the airlines and put on probation if they are too fat! I would like to hope that some of the more hazardous jobs profiled in "Working" have been made safer for the workers. People in the late 70s were beginning to feel the encroachment of the computeriz ...more

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Sep 18, 2013 David Gillette rated it it was amazing

I really enjoyed this book. I read it very slowly, bits at a time, all out of order. I purchased it the week I quit my job at the bookstore, with my employee discount, and got a slow start on it. As the months drifted by, and I started a new job that I enjoyed much more, I kept coming back, a few installments at a time. And then the last couple of weeks I've basically been walking around the apartment with it like a security blanket and I think it's become one of my favorite books.

That would hor I really enjoyed this book. I read it very slowly, bits at a time, all out of order. I purchased it the week I quit my job at the bookstore, with my employee discount, and got a slow start on it. As the months drifted by, and I started a new job that I enjoyed much more, I kept coming back, a few installments at a time. And then the last couple of weeks I've basically been walking around the apartment with it like a security blanket and I think it's become one of my favorite books.

That would horrify five-year old me. "I'll grow up to be the most boring person ever. One of my favorite books will be the most grown-up book imaginable: a big fat depressing boring book about work." (Growing up horrified me when I was small.I can remember looking up at my parents' bookshelves and thinking, "Man. Why would anybody ever want to read that?" And this book is just like that. But it's great, tiny David! It's wonderful hearing from so many different people, seeing the weird tapestry of humanity, what you agree with, what you don't, the good things people say and think and believe and the bad.

I'm not at all familiar with oral history. Previously I've read one on the Spanish Civil War, but that's it. I think Terkel does well, although clearly most of his work is invisible.

Some bits that stuck with me:

1.) Frank Decker, talking about the '67 truck drivers' wildcat strike, which strikes a bunch of nerves for me: the little-kid thing again, loving big trucks, the teenage loner thing, with the romance of loneliness, and then the incredibly annoying labor militant thing, fighting the bosses, the government, and the union. Also, reading this bit, I realized that a professor had lied to me: he'd covered the '67 strike as a journalist, but told me that someone shot a scab truck in New Jersey and it exploded. Decker's version has the truck being dynamited. HAH. Myth busted. Also, property damage only, still technically nonviolent, HA.

2.) Anthony Ruggiero, the casually dreadful, arguably reluctant industrial investigator. Because he lives such a weird life. He's a spy, and a private detective, and Buck Henderson, Union Buster . . . Decker's and Ruggiero's accounts, and a lot of others from this book, would make fantastic movies.

3.) Rose Hoffman, because she's such an awful person, but still trying, still given space to make her own points and to dig the hole deeper. The fantastic way she romanticizes Polish immigrants (as opposed to, mainly, Puerto Rican ones) is crazy if you've heard as many Polack jokes as I have.

4.) Barbara Terwilliger, who is at once so insightful and so blind. This section should be required reading for philosophy-of-work stuff . . . although I guess the whole book's like that. She spends the whole time discussing how her job that she's no longer doing (that involved finding jobs for people) was horrible, but at the same time she talks about how now that she doesn't have to work she feels an absence. Clearly it's a complaint of privilege, but still, "A great poet can make love and idleness fructify into poetry, a beautiful occupation." What a fascinating person. ...more

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Jul 06, 2018 Colin MacDonald rated it really liked it · review of another edition

Shelves: non-fiction

This is great. It's the grown-up version of all those Richard Scarry books I loved as a kid, like What do people do all day? It's interviews with over a hundred people from all walks of life about exactly that.
The interviews are from nearly fifty years ago, so some things have changed, but less than you'd expect. Most of the jobs are still around in some form. Social attitudes and race relations have changed; maybe not as much as we'd like, but it's oddly encouraging to see that they really ...more

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Apr 25, 2015 David rated it liked it · review of another edition

Great concept and lots of good stories but ultimately too long and too many pointless stories.

The last two stories (the Patrick brothers) were examples of the book’s high points. Each had interesting events to describe and their points of view were unique.

The book flopped when people offered their dull and unsubstantiated theories on the various reasons why things happened the way they did. Also, there were many instances of people bemoaning the lack of work ethic in today’s youth. (The book wa ...more

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Sep 29, 2017 Chad rated it it was amazing

"We read to know we are not alone." -C.S. Lewis

I originally read "Working" haphazardly, looking for occupations or voices that interested me, but about a year ago I decided to read it cover-to-cover. Three things come to mind when I reflect on why it made such an impact on me:

(1) It's served as a tool for personal reflection. "Working" has been the book on my nightstand for over a year: when I'm winding down after a long day, mulling over all the ways I've succeeded and failed, lived up to expec ...more

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Jun 24, 2012 Jason Reeser rated it it was amazing · review of another edition

I haven't made it halfway through this book yet but I can't put it down. What an extraordinary experience it is to read this. Despite the fact that this is slightly outdated now, forty years down after it was collected, it is still incredibly relevant for anyone who has to get up every morning (or evening) and go to work. I am struck by how often people say the newer generations are changing the workplace with their attitudes. It sounds like they are talking about the generation of today, when i ...more

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Apr 12, 2015 Nate Hanson rated it liked it

At turns illuminating and repetitive, two major themes emerge:
1) "Those on the top only see shitheads. Those on the bottom only see assholes."
(The relevant image Goodreads won't let me link. Quite SFW.)

2) Labor with no perceptible tangible outcome is inherently dehumanizing. Without a sense of ownership over a product's craftsmanship, the soul suffers terribly. Consequently, the product itself often does, too. ...more

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Jan 18, 2018 Joni Aveni rated it liked it

A few months ago, I went through my Amazon wishlist and ordered a bunch of books that had languished there for many years. This was one of them.

The premise of this book fascinated me -- talking to "regular folks" about how they felt about their jobs. And it did make for a fascinating read. But over 700 pages began to seem like overkill. Because I'm so OCD, I will never just stop reading a book in the middle, even one like this which really lends itself to being read in bits and pieces rather tha ...more

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Jun 22, 2020 Alex Macon rated it it was amazing

Occasionally dated--American manufacturing jobs! Unions! Elevator operators! Nixon!--in a way that made me wonder what a more contemporary update would look like (more Amazon drivers and software programmers, I guess), but "work," as we understand it, has changed very little in the last 50 years. Maybe that's not true, because everyone understands work differently, as this book shows in 100-plus totally distinct voices. Because while the practical details of the many different jobs described her ...more

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About Studs Terkel

Studs Terkel

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Louis "Studs" Terkel was an American author, historian, actor, and broadcaster. He received the Pulitzer Prize for General Non-Fiction in 1985 for "The Good War", and is best remembered for his oral histories of common Americans, and for hosting a long-running radio show in Chicago.

Terkel was acclaimed for his efforts to preserve American oral history. His 1985 book "The Good War: An Oral History ...more

Books by Studs Terkel

The Good War: An Oral History of World War II

Hard Times: An Oral History of the Great Depression

Race: How Blacks And Whites Think And Feel About The American Obsession

Will the Circle Be Unbroken? Reflections on Death, Rebirth and Hunger for a Faith

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Quotes from Working

“Most people were raised to think they are not worthy. School is a process of taking beautiful kids who are filled with life and beating them into happy slavery. That's as true of a twenty-five-thousand-dollar-a-year executive as it is for the poorest."
Bill Talcott - Organizer” — 24 likes

“I think most of us are looking for a calling, not a job. Most of us, like the assembly-line worker, have jobs that are too small for our spirit. Jobs are not big enough for people.” — 16 likes

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