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300 pages, Hardcover
First published August 19, 2020
“I am an actuary. As a rule, I don’t run adventure parks, and I certainly don’t batter people to death… But as I said, my life hasn’t been following the probability calculus for some time now.”
’So, either I conduct meaningless calculations or I take part in amateurish therapy sessions that jeopardise our attention to serious mathematical thinking of the highest order? The former is pointless, the latter leads only to disorganisation, chaos and perdition.’
It turns out customer service is very difficult. And it’s because of the customers.