First of all I must express an appreciation for a leader who is willing to step back and become a study for the ways of his minions. This kind of leadership is in and of itself, rare, which means that if you are a leader and have picked up this book, then you are already a good leader just by the nature of your own quest to be better at it.
And while the author is well versed in the needs of the creative worker, being one himself, my argument is that the delivery of said message is ineffective. Other books where he delivers insights on being an effective creative are spot-on, but his insights into leadership need further development in the areas I mention here ...
First off, if you are the “tiger” reading this book then you will probably feel more like a specimen than a valued colleague. The title reflects a very subtle attitude problem which threads its way through this book that will go unnoticed if you aren’t careful. There is a “zoo” mentality here that can be insulting to the “tigers” - a strong thematic dichotomy that suggests tigers cannot be trusted to speak for themselves about what they need. Seems like a lot of work went into the scientific study of the non-conformists, when much of this overhead could have been mitigated by asking several of the village oddballs how they roll. You will get the truth ... but the caveat in the dichotomy I’m speaking of is that the truth revealed is actually what you may not want to hear. Why? Because that will require trust in someone you don’t understand and ultimately can’t control. Ask yourself: do you want the real truth or a version of the truth that fits handily into your ego bubble?
The other misleading message can be found in the metaphorical play on the original cliche about herding cats - it seems effective on the surface but only serves to muddy the lens by which managers view their artsy villagers and will definitely have an adverse effect on the resulting expectations in the relationship. Why? By changing the reference from “cat” to “tiger” the author is creating more chaos than he realizes:
1) that creatives can and should be tigers if only they were placed in the right zoo and fed at the right time of day,
2) that tigers are better than cats (I totally disagree) and a creative still in cat mode is not really quite good enough,
3) that the ways of the tiger are much more successful than the ways of the cat,
4) and lastly, it infers that other persons, leaders, or peers, have that level of control, and that the role of the leader is to change someone. This, unfortunately, is the direct opposite of what is needed to make you, the leader, a total rock-star.
These are the mind-bending paradoxes that will send you down a path of assumptions that I fear could actually serve to damage the relationship, or at the very least derail an attempt to establish respect between a mayor and his citizens.
The other dichotomy is the promotion of an existing stereotype, one where society values tigers over cats — a sense of kill or be killed, become king of the jungle, go big or go home, throw your ego around and get **** done. And, frankly, that is still the very opposite of what you really want from a creative team. A creative team cannot operate under that sort of tension and pressure - you will simply not get your best work from them - and so I insist that we return to the old cliche.
To truly foster creativity and drive up production you must work on these paradigm shifts:
1) Embrace cats - lets make sure our cats feel confident and valued (if that is the truth) no matter how elusive, finicky, weird, or stubborn they may be,
2) Be Very Patient - cats are slow to respond, aren’t in the business of people-pleasing, don’t really need you, and will wander the edges of his world no matter how much space you give them - all of which can be nerve-racking to “managers” who are in the business of controlling output,
3) Expect “Procrastination” - you need to work in at least one third of actual production time as a task dedicated to Thinking - a highly underrated and misunderstood necessity for solid results. If your creative innkeeper goes quiet and becomes suddenly aloof, avoids you at all costs, and hides in the bathroom stalls, I can guarantee that he is in a very deep state of creativity. Just because the hands aren’t moving and the mouth isn’t babbling doesn’t mean work is not getting done. It is... and the more distance you can give them better the work will be. You can set a limit on that time, but at least know that some daydreaming time is a requisite.
When the creative’s intellectual reputation is on the line you can bet she will deliver, and it will most certainly be close to the last minute. Bet on it. But step away and trust that he will speak up if things are not going as planned. And tigers do not belong in the programmers office - let them wander the political and athletic streets of the city - they need to eat raw meat, and you don’t want creatives eating each other. For sure.