Lesson number 1: A Leader never panic, or at least don't show it. display a strength of character, a refusal to be intimidated, and a choice never to panic. and a leader must learn the art of survival.
Lesson number 2: complaining about others and getting them into trouble would ultimately backfire on you. It would furthur spread the rumor. Persuasive people, the closers of deals, never impose, never browbeat. instead, they present their point of view so that it becomes the point of view of the person they wish to persuade. Do you want to sell an idea? begin by making the prospective "customer" believe the idea is already his and appeal to a good beyond yourself.
Lesson number 3: be loyal to your friends. Defeat is always a possibility. But a large part of defeat consists in admitting defeat. When others attempt to defeat you, there is alawys the hope that they will fail and you will prevail. If you admit defeat, you are defeated. keep your potential alive.
Lesson number 4: A leader must remember that once all secrets are revealed, the egg is broken and can't be made whole again. sometimes one has to be parsimonious with information and purposefully reluctant to reveal the full extent of one's feelings.
Lesson number 5: a leader cannot stand apart from the game but must actively engage in it, always mastering the changing chessboard, always standing ready to respond to a new challenge from a piece once thought inconsiderable and powerless.
Lesson 6: a leader must know when to work within the system and when, if ever, to depart from it. certainly, a leader must avoid acting in reckless or impulsive ways that ultimately undermine his own authority even if immediately gains maybe made by such actions
Lesson 7: a leader realizes that sometimes it is best to put aside personal feelings and let bygones be bygones. A leader's eye should be fixed on the present and the future, which offer both perils and possibilities, rather than on the past, about which nothing meaningful can be done.
Lesson 8: policy is important, but effective leaders never seek to take refuge in these, to hide from people, or to evade their questions, requests, and needs. Effective leaders put issues of "universal humanity" ahead of blind obedience to rules, regulations, and prescribed procedure. they put people before policy.
lesson 9: it is essential that those we manage, work with, and lead be persuaded that our lives are indeed fully engaged with their individual needs and aspirations as well as with the organization as a collective whole.
lesson 10: leadership often requires making unpopular decisions, but a skilled leader is also sympathetic to the feelings of others and takes care to avoid unduly upsetting or alienating anyone.
Lesson 11: an effective leader learns the language of those she leads, in a business context, this may well be the language of business. whatever the organization, the leader must speak in a language that reflects its values, needs, and concerns. this often requires a certain selflessness, the focus must be removed from the leader's needs and wants and shifted to the needs and wants of the organization and its people.
lesson 12: a leader must choose his deputies wisely and then must treat them as true deputies, leaders in their own right who enjoy the full support and confidence of the chief--who indeed stand in for that chief.
lesson 13: conveys the impression that everyone with whom she comes in contact is important to her. she makes and maintains eye contact with people she meets and greets. she listens to people, and shows that she is listening. she pays attention to people, she talks with and to--not at--people.
lesson 14: what one says is not always interpreted as one intends it to be. Those with responsibility for leadership must be fully aware of this fact of life and must, begin by speaking with great precision and clarity.
lesson 15: leaders must emphasize areas of agreement rather than those of disagreement. part of doing this involves showing how the areas of agreement vastly outweigh areas in dispute.
lesson 16: there is no blowbeating, no name calling, no shouting, instead, there's a straightforward exposition of a current deficiency, an explanation of the consequences of that deficiency, and a specific, dramatic example of it.
lesson 17: moderation is often a more successful path to achieving one's goals than an unyielding insistence on a single doctrine. yield what you can to achieve what you absolutely want to achieve.
lesson 18: relinquishing your authority to popular opinion may seem the right thing to do, and people will like you for it--at first, but sooner or later the organization will drift and falter. when this comes to pass, you will find yourself without the absolute authority to change course but with exclusive possession of all the blame for the course into which your hapless enterprise has wandered.
lesson 19: vengeance creates a cycle of vengeance in return, that ill treatment breeds ill treatment in return, that rule by fear destroys all opportunity of create loyalty. forgiveness, thoughtfully applied, is among a leader's most powerful and persuasive resources.
lesson 20: few organizations are so rotten that they require a through sweeping. the effective leader cherishes what is best in an existing organization while simultaneously transfusing new life into it. the introduction of new blood into any organization can be an intimidating, even threatening process. Most leaders acknowledge this, but very few do anything to ease the introduction of fresh faces and new minds, the underlying attitude is like it or lump it.
lesson 20: once a leader puts expedience above fairness, his authority crumbles away like something rotton, crises have to be dealt with in a timely manner, and opportunities too, must be seized. but false steps in the present tend to compound into disaster at some future time. an effective leader does not fail to deal with the present, but in so doing he takes care not to lose the future.
lesson 21: whenever possible, dealt with issue, not people. in conflict or in the extreme instance calling for reprimand, avoid making it personal. an effective leader needs to come across as a human being who relates to other human being who relates to other human being on a human level. but when it is necessary to enforce some negative sanction, the most productive course is to depersonalize the process lest the action be trivialized or misinterpreted as having been motivated by personal feelings.
lesson 22: the effective leader is never satisfied with aged information or information gathered at second hand, but instead develops networks of reliable sources to feed him a steady stream of data. effective leaders recognizes that his sources may have differing points of view on the information they relate, and he takes pains to acquire a precise understanding of these points of view.
lesson 23: effective leader does not deal exclusively in broad principles or glib generalizations. she tackles issues directly and practically, taking the time and the effort to grapple with the details of their complexity.
lesson 24: leadership requires boldness, but it is true that boldness is often confused with rashness. a leader should be ever vigilant and must be never too trusting. "trust, but verify"
lesson 25: a leader must never sacrifice the future to the present, but neither can she sacrifice the present to the future. if there's a contest between present circumstances and future possibilities, it is the present that must win, that must receive attention, that must be acted upon.
lesson 26: whatever else an effective leader must be, he must be fluent in the language of business. behind the charisma is cash.
lesson 27: a leader should never feel obliged to apologize for an action, but she should be prepared to explain and if necessary even justify any action that might be subject to misinterpretation or an adverse interpretation. in such cases, communication is key. justification is not the same as seeking permission, it is a method of generating wider support for a potentially risky or unpopular action.
lesson 28: the most effective weapon in any argument is fact--not authority, not pulling rank, not even dazzling eloquence, but fact.
lesson 29: winning an argument is never sufficient justification for the argument. the outcome of a dispute should not end with gratification of one ego and the mortification of another. if it does not produce something greater than this, the argument is idle and perhaps even destructive.
lesson 30: a leader expects accountability and does not hesitate to demand it. but accountability must be precisely defined. accountability should be about verfiable facts and quantifiable performance. the effective leader learns to restrain the natural tendency to call names and to express feelings, choosing to focus instead on what can be objectively evaluated and proved.
lesson 31: the best course is the honest course, but the best is not always possible. today's effective leader must learn to make a bargain with the Machiavellian devils yet without destroying the core value of morality and purpose founded in the common good.
lesson 32:once one gives into violence, a threat of any kind, one relinquishes authority, seperate who you are from what you do, and you are that much less exposed to threat.
lesson 33: if we wish for the best, we must act on the present
lesson 34: a leader learns to think of her needs and faculties as inseparable from those of the people she leads.