100 maneras de motivar a los demas: Cómo liderar y producir resultados asombrosos sin estresar a quienes te rodean

by Steve Chandler, Scott Richardson

El mundo del liderazgo ha cambiado dramáticamente desde que 100 maneras de motivar a los demás fue escrito. Ahora Steve Chandler y Scott Richardson han revisado y renovado este clásico del desarrollo profesional para hacer de esta una joya indispensable en los tiempos actuales.
Los autores han construido una guía definitiva, inspiradora y fácil de usar dirigida a ejecutivos, gerentes, profesiones y todos aquellos que aspiran a llegar a este nivel de liderazgo. 100 maneras de motivar a los demás esta basado en años de investigaciones, seminarios y talleres en vivo, programas de entrenamiento sobre comunicación y liderazgo.
Esta tercera edición incluye nuevas estrategias sobre cómo obtener éxito en la comunicación y en la toma rápida de decisiones; también incluye temas como la importancia del autoliderazgo y la energía física, así como métodos innovadores para atraer nuevos clientes potenciales –y continuar haciendo negocios con los clientes ya establecidos— utilizando una mentalidad orientada al servicio al cliente que deja atrás el antiguo paradigma de manipulación y persuasión. Esta obra le ayudará al lector a encontrar más tácticas sobre cómo:
• Reducir la velocidad y disfrutar de enfoques creativos en el campo de las ventas.
• Proyectarse teniendo en cuenta las fortalezas de su grupo de trabajo.
• Descubrir una manera simple y creativa para poner en práctica la rendición de cuentas.
• Disfrutar cultivando el arte de la confrontación de apoyo.
Steve Chandler es un autor con más de una docena de libros bestsellers dentro de los que se incluyen 100 Ways to Motivate Others, 100 Ways to Motivate Yourself, The Hands-Off Manager, y Reinventing Yourself, los cuales han sido traducidos a más de 25 idiomas, con ventas record en China y Japón. Chandler también es un destacado conferencista internacional, invitado a cientos de programas de radio y televisión. Además se ha desempeñado como profesor invitado a la cátedra de liderazgo centrado en la Universidad de Santa Mónica.
Scott Richardson es graduado de Colegio de Leyes de Arizona State University y ha practicado su profesión durante más de 25 años. También ha servido como entrenador corporativo desde hace ya más de una década.

Genres: Leadership, Business, Nonfiction, Self Help, Psychology, Management, Professional Development

236 pages, Kindle Edition

First published January 1, 2004

About the author

(Arabic: ستيف تشاندلر)
Steve Chandler, bestselling author of 100 Ways to Motivate Yourself, Time Warrior and 30 other books, is known as America's notoriously unorthodox personal growth guru. He has helped thousands of people transform their lives and businesses.

Steve invites you to join his inner circle, the Wealth Warrior Movement, whose sole focus is supporting you in creating greater prosperity for yourself. Join by visiting and you will receive prosperity-building messages from Steve three times a week, each and every week, as well as monthly webinars by Steve, books by Steve and the members-only CREATING WEALTH Audio Series.

And... Steve's NEWEST book Wealth Warrior will go out to all members of the Wealth Warrior Movement when it's published in September 2012.

Reviews

[Kristi · Rating 4 out of 5]

I thought that this was a nice easy to read book and the main points are:

1. Be positive
2. Do the important things you hate first, it will make the rest of the day go much better
3. Focus on your employees strengths so that they become great at them. Don't focus on weaknesses that they will just get passing on. For example: a saleswoman is good at face to face, but can't sale on the phone.
4. It is human nature to resist change and it goes through a cycle. Understand where they are in the cycle: objection, Reduced Consciousness, Exploration, Buy-in.
5. Manage agreements with people. Get their buy in.
6. Don't get stuck in firefighting.
7. Don't look at computer or phone when talking to someone. Be a good listener.

Most important Words:

5. I am prod of you!
4. What is your opinion?
3. If you please.
2. Thank you.
1. You.

[Donna · Rating 4 out of 5]

This is Nonfiction/Business. I liked this one. It felt useful, but I'm wondering if there are actual management forces somewhere out there that say, "Hey. I have so much to learn about supervising, where do I start?" because that has not been my experience. My experiences look more like whack-a-mole.

As I listened to the audio I kept thinking how nice it would be to work for someone who believed in the unicorn wisdom of this book. It felt like fantasy land and I would love to live in that world. So 4 wishful stars.

[Sergei_kalinin · Rating 4 out of 5]

Честно говоря, меня пугают книги с названиями "100 способов...", "50 секретов..." и прочие "мега-подборки эксклюзивных полезностей". Дело в том, что новичку (в любом деле) знать 100500 способов бесполезно и даже вредно (т.к. дезориентирует) - ему бы "азы" как следует освоить. Пусть он будет знать 5-7 базовых техник, но будет знать на отлично! И этого уже вполне достаточно для успеха в любом деле.

Для опытных профессионалов подобные книги могут быть полезны. По принципу: вот эти 49 способов я уже знаю, а 50-ый надо попробовать :). И тогда закономерно возникает вопрос о КПД таких книг: стоит ли вообще тратить время на их чтение (ради одной новой техники)?! Я вот считаю, что если КПД подобных сборников 20% и более, то это уже неплохо, читать можно!

К счастью, эта книга меня не разочаровала. Я выписал из неё 24 рекомендации, т.е. КПД даже выше ожидаемого :)

"Плюсы" книги:
1) Автор далёк от примитивного понимания мотивации как неких стимулов, с помощью которого можно "надавить" или "заманить" сотрудников. Мотивация - это сложная система условий труда, в которых первостепенное значение имеют взаимоотношения в коллективе (особенно между лидером/руководителем и рядовыми сотрудниками);

2) Очень симпатичен подход "начни с себя", которого автор последовательно придерживается (и к которому даёт много конкретных рекомендаций). Всё логично и правильно: лидер, который сам не мотивирован, не сможет вдохновить никого. Поэтому много техник самомотивации.

3) Автор придерживается подхода "мотивация в стиле коучинг". Т.е. книга не о том, чтобы "заставить" людей работать, а о том, как мотивировать людей (в диалоге с ними, в сотрудничестве), помогая им в личностном и профессиональном развитии, в карьерном росте.

"Минусы":

1) Каждая из 100 главок книги = пример, "история из жизни" и вывод (совет, техника). Некоторые истории явно раздуты; некоторые производят впечатление сочиненных.

2) Во многих случаях способ/техника мотивации сформулирован очень не точно (или это огрехи перевода?) и уж точно не совпадает с названием главы :(. Например, глава 40 называется "Мотивируйте языком" (даже страшно представить, как это :))), а по факту речь в ней идёт об использовании коучинговых вопросных техник для анализа ситуации, постановки цели, получения обратной связи и т.п.

3) На мой взгляд, некоторые способы мотивации повторяются. Видимо, ради того, чтобы раздуть объём книги.

Вывод: в целом очень достойная книга, которая может быть полезна более-менее опытным руководителям/менеджерам, специалистам по управлению персоналом и организационным коучам. Рекомендую!

[Infinite Jen · Rating 5 out of 5]

Simple yet completely eye-opening tactics for those who want to learn how to be a leader. Great principles one can apply at work, at home or whereever your life's path takes you.

[Noko · Rating 5 out of 5]

The title is misleading: It isn't so much about motivating others directly, but rather leading them to motivate themselves.

For example, inspiring them through your own actions rather than telling them what to do.

Positively reinforcing desired behavior rather than criticizing bad behavior.

Encouraging ownership of a problem or task by allowing others to define their own methods and solutions.

Being happy with who and where someone is, to give them space & security to grow.

Managing agreements between adults, rather than re-parenting subordinates like children.

Never putting people on the defensive, to avoid pushback.

Gamifying and rewarding results, rather than activities.

Starting with praise and positivity, to acknowledge a colleague's strengths.

It's a book about leadership, prioritizing people and relationships, communication, workplace dynamics, human psychology, and getting the most out of your team! It's not rah-rah, but subtle and deliberate.

The author has more of a sales background, so most of the examples come from sales and marketing, but nonetheless also apply to other fields such as business and engineering!

[ThanhPT · Rating 4 out of 5]

60.Luôn luôn nghĩ đơn giản về những công việc mình phải làm và nó sẽ trở nên đơn giản.
Một điều chắc chắn: Nó chẳng bao giờ khó hơn những gì bạn nghĩ.
62. Dừng phản đối: Con người không thể làm tốt công việc khi tâm trạng họ tồi tệ. Làm sao mà việc khiến ai đó cảm thấy ngu ngốc lại làm cho anh ta có động lực hơn cơ chứ.
Một trong số những quyển sách đi mượn được đánh dấu là must have!

[Theut · Rating 3 out of 5]

Alcune delle regole sono decisamente interessanti, il valore del libro è nell'elenco da rivedere ogni tanto per essere certi di non perdere dei pezzi. Gli esempi non sempre sono illuminanti ma alcuni offrono spunti di riflessione.

[Juanita · Rating 5 out of 5]

Packed full of helpful practical ideas. Absolutely recommend.

[Karen JEC · Rating 4 out of 5]

Read this as a paper book, and took a break from June to November.

Mounds of good advice. Don’t just read it: go practice it!


Favourite Quotes:

"It’s important that I don’t race around thinking that I’ve got too much to do. I don’t have too much to do. The truth is, there is only one thing to do, and that is the one thing I have chosen to do right now."

"Motivators do their homework. They know the score. And they keep feeding the score back to their people."

"Feeling is what you get for thinking the way you do." ~ Marilyn vos Savant

"Stress, in addition to being itself and the result of itself, is also the cause of itself." ~ Hans Selye

"Caring is relaxed, focusing, and calling on all of your resources, all of that relaxed magic, that lazy dynamite that you bring to bear when you pay attention with peace of mind. No one performs better than when he or she is relaxed and focused."

"Anything you pay attention to will expand. Just don’t spend your attention any old place. Spend it where you want the greatest results… In a relaxed and happy way, be relentless, undivided, peaceful, and powerful. You will succeed."

"The constant, unproductive preoccupation with all the things we have to do is the single largest consumer of time and energy." ~Kerry Gleeson

"A healthy ego asks: What needs to be done? An insecure ego asks: How do I avoid looking bad?"

"Build your inner strength by doing what needs to be done and then moving to the next thing that needs to be done. The less you focus on how you’re coming across, the better you’ll come across."

"The best way out is always through." ~ Robert Frost

"The simplest time management system is: Worst First."

"The best way to manage your time is not to think of it as managing time, but to think of it as managing priorities."

"The thing that pains me the most to think of is what I select to do first."

"People may prefer not to change, but people love to experiment."

"Slow your people down and do things step by step, getting the basics right, getting the fundamentals in place."

Doers use a three-step system to guaranteed success:
1- They figure out what they want to achieve.
2- They figure out what needs to be done to achieve it.
3. They just do it.
This is not a theory—this is the actual observed system used by all super achievers without fail.

"Your ability to motivate others increases exponentially as your reputation as a doer increases."

"To really take something on and to grow and strengthen it, people need to be in an upbeat, positive mood. People need to have energy. That’s when they’re at their best… They get energy when they think about the things they’re really good at."

"You’re not going to be great at anything until you enjoy it."

"Winners make time to do what’s really beneficial and important to them. Losers keep trying to find time."

"We had a tough week last week. Let’s go around the table. What can we learn from that? What are some new systems we might put in? If that comes up again, what would be a great way of dealing with it? How can we have fun with this in future?"

"It’s easy to say no to something of you've already said yes to something better."

"It’s so hard when contemplated in advance, and so easy when you do it." ~ Robert Pirsig, author

"Invest [your best] energy and peak attention into the big challenge you’ve been procrastinating about."

"Nothing is so fatiguing as the eternal hanging on of an uncompleted task." ~ William James

(Everything that is incomplete in your life is an energy drain. And that is stopping you from the main issue. Complete the top ten things in your life that are incomplete to help stop the energy drain.)

"We make a living by what we get, but we make a life by what we give." ~ Winston Churchill

"We either make ourselves miserable, or we make ourselves strong. The amount of work is the same." ~ Carlos Castaneda

"Being right is never going to matter in the long run. What’s going to matter in the long run is achieving something."

"Does anything motivate people more than to be in the presence of a leader with inner stability and self-esteem? We build self-esteem in small increments, just like athletes build strength."

"To really motivate, talk less and demonstrate more."

"Always think of what you have to do as easy and it will be." ~ Emile Coue, psychologist

"The best way to have a good idea is to have lots of ideas." ~ Linus Pauling, Nobel Prize scientist

(Leaders spend 50% of time leading themselves with own purpose, ethics, principles, motivation, conduct; 20% leading those with authority over them, and 15% leading their peers.)
"If you don’t understand that you work for your mislabeled ‘subordinates,’ then you know nothing of leadership. You know only tyranny." ~ Dee Hock

"Today’s leaders find the magic in their players."

"You must do everything you say you’re going to do for your people, when you say you’re going to do it… Trust is earned, not just by the big things, but even more so by the little things."

"A manager can ask gentle questions and let the people she leads think and speak and make their own fresh commitments. That’s how motivation happens."

"I’ve learned how important breath is to our energy, our focus, and our concentration."

"Most managers… have hundreds of unfulfilled requests floating around the workplace, because they aren’t prioritized. Those requests keep getting put off. Deadlines will fix all of that."

Responsibility: the ability to respond.

"People, unless coached, never reach their maximum capabilities… If you’re a leader, be open to being coached. There’s no value in going it alone just to prove you can."

"In aikido, if you focus your attention on your one point, which is a point 2 inches below your navel, you are automatically centred."

"As their leader, you can model being centred. You can radiate the immovable lifeforce, the ki inside everyone. In your next managerial challenge, try relaxing and allowing a force greater than yourself to flow through you and then out into the situation."

"You have two ways to go as a motivator of others. You can seek to be liked or you can… earn their respect. When their respect runs deep enough, you may end up being loved."

"When you change a bad habit that feels natural to a good habit that feels natural, you feel exactly the same. It is just that you get completely different results."

"Why should my happiness depend on the thoughts going on in someone else’s head?" ~ Ralph Waldo Emerson

"To a good motivator, the past really has only one purpose: to provide building material for creating the future."

"Great coaches and leaders… teach us how to teach ourselves how to have a great career."

"People will motivate themselves in their own way if you gently guide them in that direction."

"Optimistic leaders acknowledge the downside of every situation, then focus the majority of their thinking on the upside. They also focus the majority of their communication on the upside."

"When you talk to members of your team, keep paying attention to the end results you want, not the effort to achieve them… Rewarding the trying sends the subconscious message that trying is always enough."

"Whatever you praise, grows. Always. It’s the law of the harvest."

"If you pay attention into the things you want (measurable, numerical outcomes and specific results), you will get more and more of what you want."

"Build a new habit to create a routine… The beauty of a routine is that it eventually becomes habit."

"You get what you reward. Positive reinforcement of the desired behaviour works much faster and much more permanently than criticizing poor behaviour."

"The most important element of slowing down is to know that you’re always working on the right thing at any given time."

"When people do great things, and we observe it, it makes us want to go and do the same thing… people want to see it. They don’t want to hear what’s wrong. They want to see what’s right."

"I derive my professional self-esteem, my sense of accomplishment, my sense of fulfillment, my inner pride, from finishing projects."

"Procrastinators are always worried about things, and the reason they are worried is that they know they don’t have much of a mind left to deal with things. Because the mind gets eaten up by the parasites called unfinished tasks."

"A leader identifies the objective and then lists the necessary required actions that must be taken. It wakes you up." ~ Dusan Djukich

"Information will slow you down. But transformation will speed you up."

[Benjamin Little · Rating 3 out of 5]

This book is a good format for taking a little management experience out of each short chapter. It takes the tone of a self-help book for managers at times, and I hesitate to call the advice scholarly more than I would call it pop-sociology or pop-psychology. However, the tone is one of a journal of advice from experienced and intelligent managers and, ego aside, they have some really good things to say. This is the sort of book I find myself quoting from occasionally when asked to describe my management style.

[Joan Reyes · Rating 4 out of 5]

Great suggestion on how to threat poeple and improve the way the behave around you.

[Shahana Dostaliyeva · Rating 5 out of 5]

Çox böyük zövq alaraq oxuduğum, insan münasibətləri, liderlik, idarəçilik adına çox şey qazandığım dəyərli bir kitab oldu. Yazıçılara xüsusi minnətdarlığımı bildirirəm! 👏🏻☺️
Kitabda 100 yol göstərilsə də, əslində 101 üsul var idi və hər biri çox sadə və kankret izah olunduğundan heç yorucu ya da qarışıq səslənmirdi. Bu tərəfi çox sevdim. Digər bir məqam kitab daha çox biznes həyatı, İnsan resursları mütəxəssisləri, koç və mentor olmaq yolunda irəliləyən şəxslər, idarəçiliklə məşğul olanlar və eyni zamanda liderliklə müdirlik arasındakı fərqləri anlamaq istəyənlər üçündür. Həmçinin şəxsi inkişafa və düzgün ünsiyyət qurmağa meyilli şəxslərin də bəyənərək və qeydlər götürərək oxuyacaqları kitabdır.

🔶Kitabdan qazandıqlarım:
✔️ Qərarlılığın gücü inancın gücünə bərabərdir.
✔️ İnsan özü dəyişmək istəməsə, heç kimin ona kömək və ya təsir etməyə gücü çatmaz.
✔️ Hər verdiyimiz qərar, seçdiyimiz yol, kimliyimizin bariz nümayişçisidir.
✔️ Optimistliyi seçmək həyata çəhrayı eynəklərlə baxmaq demək deyil. Optimistliyi seçmək hər başımıza gələndə yaxşını görmək, fürsətləri dəyərləndirmək deməkdir.
✔️ Başqalarında görmək istədiyini özündə yaratmalısan.
✔️ Həyatını rutinlərlə dəyiş. Özümüzdə bəyənmədiyimiz hər tərəf bizim şəxsiyyətimiz deyil. Odur ki, özümüzü hər neqativə görə sıxmamalı, öz haqqımızda neqativ düşüncələrə keçməməliyik. Anlamalıyıq ki, vərdiş deyə bir şey var. Və bizlər bizlərdəki pis vərdişləri yeni rutinlərlə dəyişdirə bilmək qüvvəsinə malikik.

[Ian McGaffey · Rating 3 out of 5]

I found this book a little slow at times, but overall the advice provides a solid method to improve yourself and in the process improve others. 100 reasons is a lot, likely would require a revisit a couple of times to truly grasp all 100 methods.

[vinayak · Rating 5 out of 5]

Awesome book.

A must read by everyone, whether already a leader or aspiring leader's. This book is for everyone who wish to change their own thought process and everyone around them. Most of all just don't read, implement it see the benefits.

[Chris · Rating 2 out of 5]

I listened to the audio book and it's just okay. Just like the title says, it's 100 ways to motivate others.

I did not find this book all that interesting or helpful and I cannot recommend this book.

It was so uninteresting that it took me 20 days to listen to this book.

[Edward Loduca · Rating 4 out of 5]

The content in this book is great. As you may know I prefer the audio versions. This title was one I selected from my audio app amongst about 30 in a free offer. I believe the author read the version I heard and it could have been a bit more passion in the reading.

[Flower · Rating 4 out of 5]

worth the read or listen
good tips for management and self
change our behavior to change others for the better

[Jigyasa Panwar · Rating 4 out of 5]

The book is short yet conveys great message. It did make me think about applying the principles outlined in this book. Read and get motivated.

[Carina · Rating 3 out of 5]

This book means well but some of the approaches feel still rooted in old management style. There are good recommendations in with some that may no longer apply, so it's still worth a read.

[Petra · Rating 5 out of 5]

An easy-to-read book full of examples and new ideas to motivate people at the workplace. The fasttrack to create a very positive work environment.

[Tony Rogers Jr. · Rating 5 out of 5]

Fantastic book ! Practical tips from beginning to end.

[Raquel Pitarch · Rating 4 out of 5]

Muy completo!!

[B. · Rating 3 out of 5]

A lot of platitudes and useful anecdotes. Not sure how evidence or research based it is. Definitely worth the time spent reading it.

[Van Anh · Rating 4 out of 5]

Hmmmmm

Tuy lứa tuổi của mình không phù hợp để đọc những cuốn này, nhưng ai đang làm quản lý thì nên sở hữu 1 cuốn

Nó không chỉ thúc đẩy mọi người, nó còn thúc đẩy cả chính bản thân chúng ta.

[Sara Bronstad · Rating 2 out of 5]

A lot of arbitrary "statistics" and very sales focused.

[Deva · Rating 3 out of 5]

Every team leaders Guide to improvisation.

[Cheyanna Matthias · Rating 3 out of 5]

Felt the book was pretty redundant, but had some good material

[Arunayan Sharma · Rating 3 out of 5]

To understand the tips and tricks to motivate others, then this book is good to read.

[Sandeep Bedi · Rating 5 out of 5]

A really simple yet profound book filled with life lessons

[Sawy-o]

Some tips on how to motivate yourself as well!