Introduction: Why Media Spreads
p.17 – The term “viral” first appeared in science fiction stories, describing (generally bad) ideas that spread like germs.
p.18 – The notion of the media as virus taps a larger discussion that compares systems of cultural distribution to biological systems.
1 – Where Web 2.0 Went Wrong
p.48 – The idea of Web 2.0 was introduced at a 2004 conference of the O’Reilly Media Group. In Tim O’Reilly’s formulation, Web 2.0 companies rely on the Internet as the platform for promoting, distributing, and refining their products: treating software as a service designed to run across multiple devices, relying on data as the “killer app,” and harnessing the “collective intelligence” of a network of users (O’Reilly 2005). Since Web 2.0’s introduction, it has become the cultural logic for e-business – a set of corporate practices that seek to capture and exploit participatory culture.
p.52 – The idea of a moral economy comes from E.P. Thompson (1971), who used the term to describe the social norms and mutual understandings that make it possible for two parties to conduct business. Thompson introduced this concept in his work on eighteenth-century food riots, arguing that when the indentured classes challenged landowners, their protests were typically shaped by some “legitimizing notion” (1971, 78).
All participants need to feel that the parties involved are behaving in a morally appropriate fashion. In many cases, the moral economy holds in check the aggressive pursuit of short-term self-interest in favour of decisions that preserve long-term social relations among participants.
p.53 – Communities are in theory more fragmented, divided, and certainly more dispersed than the corporate entities with which they interface, making it much harder for them to fully assert and defend their own interests.
p.82 – Moving Beyond Web 2.0 (But Not Just to Web 3.0) – For the media industries, for marketers, and for audiences, then, where has Web 2.0 ultimately gone wrong? Much as “viral media” pushed us toward embracing a false model of audience behavior, one which simplifies the motives and processes through which grassroots circulation of media content occurs, the language of Web 2.0 oversimplifies the “moral economy” shaping commercial and non-commercial exchanges.
p.83 – The flaws in Web 2.0, at their core, can be reduced to a simple formulation: the concept transforms the social “goods” generated through interpersonal exchanges into “user-generated content” which can be monetized and commodified. In actuality, though, audiences often use the commodified and monetized content of commercial producers as raw material for their social interactions with each other. This misrecognition is perhaps most profoundly expressed when companies seek not simply to “capture,” to “capitalize on,” or to “harvest” the creative contributions of their audiences but also to lock down media texts so they can no longer spread beyond their walled boundaries.
4 – What Constitutes Meaningful Participation?
p.160 – As early as 1932, Bertolt Brecht imagined the transformation of radio from a technology supporting passive mass audiences to a medium of collective participation: “Radio is one-sided when it should be two. It is purely an apparatus for distribution, for mere sharing out. So here is a positive suggestion: change this apparatus over from distribution to communication. The radio would be the finest possible communication apparatus in public life if it knew how to receive as well as transmit, how to let the listener speak as well as heat, how to bring him into a relationship instead of isolating him ([1932] 1986, 53).
Brecht’s agenda was revisited by Hans Magnus Enzensberger, who in 1970, similarly predicted the emergence of a much more participatory media culture, one in which the means of cultural production and circulation will be “in the hands of the masses themselves” ([1970] 2000, 69).
p.161 – Today’s era of online communication demonstrates some decisive steps in the directions Brecht and Enzensberger advocated, expanding access to the means of cultural production (through ease-of-access-and-use tools) and to cultural circulation within and across diverse communities. Brecht’s conception of a world where listeners become “suppliers” of material for other listeners has been more fully realized in the digital era than radio ever achieved. Podcasting, for example, has returned the radio format – if not the technology – to a more participatory medium, allowing many different groups to produce and circulate radiolike content.
p.173 – The use of commercial spaces for political gathering is not historically unique. Classically, the Habermasian (1962) conception of the public sphere emphasized the independence of such spaces from both government and corporate interests. As Nancy Fraser reminds us, Jürgen Habermas argued that the public sphere “is not an arena of market relations but rather one of discursive relations, a theater for debating and deliberating rather than for buying and selling” (1990, 57). Yet, As Tom Standage documents, the coffeehouses that Habermas used to illustrate his conception of the public sphere were, after all, commercial establishments, often organized around themes or topics which allowed them to bring together desired publics who might wish to use them as their base of operations (2006, 151-165). The proprietors supplied meeting spaces and resources (pamphlets, magazines, newspapers) to sustain conversations and customers. But, ultimately, the coffeehouses were in the business of selling coffee. That coffeehouses might be considered branded spaces that worked in ways surprisingly similar to the spaces being constructed and sold by Web 2.0 companies.
p.182 – A more participatory media environment focuses not only on better understanding and prioritizing the ways media audiences participate but likewise the activities that media industries and brands must participate in if they want to continue to thrive. In other words, top-down corporate concepts of “alignment” should be replaced by companies who constantly listen to their audiences and who recalibrate their infrastructure to make the company more attuned to address what whose audiences want and need.
p.193 – When we describe our culture as becoming more participatory, we are speaking in relative terms – participatory in relation to older systems of mass communication – and not in absolute terms. We do not and may never live in a society where every member is able to fully participate, where the lowest of the low has the same communicative capacity as the most powerful elites. Insofar as participation within networked publics becomes a source of discursive and persuasive power – and insofar as the capacities to meaningfully participate online are linked to educational and economic opportunities – then the struggle over the right to participation is linked to core issues of social justice and equality.
5 – Designing for Spreadability
p.200 – Communications scholar John Fiske (1989) draws a distinction between mass culture – which is mass produced and distributed – and popular culture – media texts which have been meaningfully integrated into people’s lives. As Fiske points out, only some material from mass culture enters the popular culture: “If the cultural commodities or texts do not contain resources out of which the people can make their own meanings of their social relations and identities, they will be rejected and will fail in the marketplace. They will not be made popular” (2).
p.223 – Despite critics who dismiss a politics grounded in the spread of messages through social media as “slactivism,” research by Georgetown University’s Center for Social Impact Communication and Ogilvy Worldwide in 2010 suggests that the small investments in time and effort required to pass along such messages (or to link to causes via our social network site profiles) may make participants more likely to take more substantive action later (Andersen 2011).
p.224 – All of this suggests that more spreadable forms of civic media may not only reach unexpected supporters but may be planting seeds which can grow into deeper commitments over time.
Conclusion
p.297 – Cultural participation takes different forms within different legal, economic, and technological contexts. Some people have confused participatory culture with Web 2.0, but Web 2.0 is a business model through which commercial platforms seek to court and capture the participatory energies of desired markets and to harness them toward their own ends. While these Web 2.0 platforms may offer new technical affordances that further the goals of participatory culture, friction almost always exists between the desires of producers and audiences, a gap which has resulted in ongoing struggles around the terms of participation.
p.304 – The spreading of media texts helps us articulate who we are, bolster our personal and professional relationships, strengthen out relationships with one another, and build community and awareness around the subjects we care about. And the sharing of media across cultural boundaries increases the opportunity to listen to other perspectives and to develop empathy for perspectives outside our own. We believe that building a more informed and more engaged society will require an environment in which governments, companies, educational institutions, journalists, artists, and activists all work to support rather than restrict this environment of spreadability and the ability of everyone to have access – not just technically but also culturally – to participate in it.