I gather that there is really no such person as Tony Copperfield and that he was "created by two practising GPs to give readers a real taste of life in primary care today".
That said, Tony is portrayed as being a very real and very human character; albeit one that barely enjoys his profession and seems more likely to have changed careers during his mid-life crisis rather than still be in the profession. Actually, when I think about it - poor old non-existent Tony seems to be in the throes of such a crisis right now.
Consequently, what we get is a rant. A long and winding rant. A polite and quietly cultured rant; but nonetheless - a rant.
In truth Tony is a bit of whinger. He complains his way through all of the book - about patients, about his fellow staff, about his admin supports, about other health professions, about the NHS in general and, most of all, about the bureaucracy of health care delivery in the UK.
Some of it is quite amusing.
Some of it is rather educational.
But most of it is just sour and jaundiced, not to mention bitter, resentful, cynical, soured, distorted, disenchanted, disillusioned, disappointed, pessimistic, sceptical, distrustful, suspicious, misanthropic, jealous, narrow-minded, prejudiced and intolerant.
Still - it's a quick read, so I didn't suffer for too long.