Solid information and timeless advice for any business looking to recruit top talent. General takeaways and notes below:
- A is a player who performs significantly better than others for that position. Author argues to heavily reallocate resources towards A and away from non-As (agree to disagree). Put everything into recruiting As, and avoid Cs as they don’t become As, regardless of development plans. Bs with specific coaching and mentorship can become As. Limiting responsibilities of Bs can turn them into specialized As in limited, defined roles. Create organizational chart, define needed roles, define success and the responsibilities in each role (metric that success).
- define what an A is for the job you’re filling (ex: who is the prototype of success in that role, who has been successful and who hasn’t).
- You need to interview lots of people for As. Prestigious place doesn’t equal success. Who in your group is successful, search & interview for similarities. Identify red flags make sure everyone identifies the red flags.
- 3 steps: 1) develop A mindset 2) interview constantly to hunt for As 3) farm team - recruit before u need them. Hunting for A more important than hunting for role - focus on finding A players and not B that fills role. As work for people not for companies! Keep in touch with people - get a system for staying connected with As.
- Employee referrals can get As. Incentivize (employee referral bonus). Don’t hire friends or family (unless they’re As). Over communicate during the interview process. Have a list of people who would be great hires, but perhaps it didn’t work out at this time, but keep them in your minor leagues so when something opens you can call them. Don’t burn bridges. You can turn Bs into As by narrowing scope of work assuming they work hard and have integrity. Expand network by meeting a new contact every week. Harder to find A players, C players sell themselves better since they’re always interviewing bc they can’t get what they want in existing job. As are usually well entrenched in a job bc they’re good, paid well, supported accordingly so you need to convince why you’re job is better or wait for their situation to change. Regularly meet with As and find where they want to go in organization - let them know where they fit in the organization - and use incentives that keep them (money/resources!).
- Be active, not passive, socialize, go to CME events and meetings to find future As, be aggressive and make connections. Stay at networking events until the end, after everyone has spoken to who they want, and stops looking for the next best convo. Then delve deep and form true connections. Become an influencer by joining boards, adjunct professors, committees, etc - be active not passive.
- Find new pools 1) family men/women through flexible work/pay to accommodate needs 2) recruit at academic institutions 3) alumni network
- Online recruiting: 1) need good webpage w employment info with applications - communicate what u want and what you don’t want. 2) search and suss out applicants on social media (linkedin, FB, twitter), find mutual contacts, learn about them and contact others as needed. 3) When posting don’t just promote yourself - build followers 2) online job boards (tho social media still wins)
- Outside Recruiters: use when need help, need connections, networks, and want to look everywhere. They cost a lot but can be worth it. Recruiter must know your business, know details of job, be honest, transparent with their process, be professional and good rep for your company. The more specialized their niche the better they’ll be. Hire the recruiter not the firm (take class for professor not the class, surgeon not the hospital, etc). Contingency vs retainment - depends on $ pay usually 20-30% first year salary.
- Interviewing: be systematic 1) define your A profile bf u start interviewing 2) create basic interview scorecard 3) conduct multiple interviews 4) use multiple interviewers (use teams, group interview) 5) open ended questions about past accomplishments & follow up questions to delve deeper 6) listen>talk, don’t try to fill silence or stop interviews early - make them answer questions 7) call references and let applicants know you’ll contact them! 8) interact with applicants in casual setting and watch them interact
- Assessment tools: online tests can measure candidates’ abilities, drive, skills, behaviors (online sales assessment). Drives some objectivity. Cannot just use gut feeling. We lack these in anesthesia - maybe can incorporate. Need more than technical skill, need cultural fit, each environment has unique culture. Apparently cultural tools can assess this, though book isn’t specific about where to find this test. Will need insight into someone’s drive, both past accomplishments and desire to future success. Drive vs self-esteem. Consider illicit drug tests. 1) identify candidates 2) review CV 3) screen (phone for ex) 4) interview + online assessment 5) review interview & assessment results 6) invite second round interviews 7) check references 8) identify As