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Alors que le progrès technologique a toujours été vu comme l’horizon d’une libération du travail, notre société moderne repose en grande partie sur l’aliénation de la majorité des employés de bureau. Beaucoup sont amenés à dédier leur vie à des tâches inutiles, sans réel intérêt et vides de sens, tout en ayant pleinement conscience de la superficialité de leur contribution à la société.
C’est de ce paradoxe qu’est né et s’est répandu, sous la plume de David Graeber, le concept de « bullshit jobs » – ou « jobs à la con », comme on les appelle en français.
Dans son style unique, virulent et limpide, l’auteur procède ici à un examen poussé de ce phénomène. Il soutient que, lorsque 1 % de la population contrôle la majeure partie des richesses d’une société, ce sont eux qui définissent les tâches « utiles » et « importantes ». Mais que penser d’une société qui, d’une part, méprise et sous-paie ses infirmières, chauffeurs de bus, jardiniers ou musiciens ‒ autant de professions authentiquement créatrices de valeur ‒ et, d’autre part, entretient toute une classe d’avocats d’affaires, d’actuaires, de managers intermédiaires et autres gratte-papier surpayés pour accomplir des tâches inutiles, voire nuisibles ? Graeber s’appuie sur les réflexions de grands penseurs, philosophes et scientifiques pour déterminer l’origine de cette anomalie, tant économique que sociale, et en détailler les conséquences individuelles et politiques : la dépression, l’anxiété et les relations de travail sadomasochistes se répandent ; l’effondrement de l’estime de soi s’apparente à « une cicatrice qui balafre notre âme collective ».
Sa démonstration est émaillée de témoignages éclairants envoyés par des salariés de tous pays, récits tour à tour déchirants, consternants ou hilarants. Il y a le consultant en informatique qui ne possède aucune des qualifications requises pour le poste, mais qui reçoit promotion sur promotion, bien qu’il fasse des pieds et des mains pour se faire virer ; le salarié supervisé par vingt-cinq managers intermédiaires dont pas un seul ne répond à ses requêtes ; le sous-sous-sous-contractant de l’armée allemande qui parcourt chaque semaine 500 kilomètres en voiture pour aller signer un papier qui autorisera un soldat à déplacer son ordinateur dans la pièce d’à côté…
Graeber en appelle finalement à une révolte du salarié moderne ainsi qu’à une vaste réorganisation des valeurs qui placerait le travail créatif et aidant au cœur de notre culture et ferait de la technologie un outil de libération plutôt que d’asservissement, assouvissant enfin notre soif de sens et d’épanouissement.
472 pages, Kindle Edition
First published May 1, 2018
Economies around the world have, increasingly, become vast engines for producing nonsense.
Novelty oils the engines of academia, a place in which there is more credibility to be gained by tearing down established ideas than by reaffirming them.…This pairs with Goldacre’s critique of systematic bias for publishing positive (i.e. novel, thus prestige) over negative findings. However, I would stress power in politically-contentious fields (ex. economics); theories useful to status quo power are popularized in well-funded departments (ex. business schools) whereas critical theories get relegated to basements (ex. geography, English department).
I'm in the storytelling business, and so you're always drawn to the unusual. […] And if you come up through a newspaper as I did, your whole goal is to get a story on the front page, and you only get something on the front page if it's unusual, so you're quickly weaned off the notion that you should be interested in the mundane.…Goldacre dismisses Gladwell’s books as “silly and overstated”. How would Goldacre judge Graeber’s methodological rigour?
The results might not be adequate for most forms of statistical analysis, but I have found them an extraordinarily rich source for qualitative analysis, especially since in many cases I’ve been able to ask follow-up questions and, in some, to engage in long conversations with informants.…This could be sufficient for the topic (esp. by social science standards) if paired with broader data (ex. census), but the presentation is haphazard. In fact, I could not find a citation for a useful source (“a recent report”; luckily, this was easy to search for online: U.S. Bureau of Labor Statistics’ “Occupational changes during the 20th century”) mentioned in the following core passage:
Why did Keynes’s promised utopia [prediction in 1930 that, by 2030, we would have a 15-hour work week]—still being eagerly awaited in the sixties—never materialize? The standard line today is that he didn’t figure in the massive increase in consumerism. Given the choice between less hours and more toys and pleasures, we’ve collectively chosen the latter. This presents a nice morality tale, but even a moment’s reflection shows it can’t really be true. Yes, we have witnessed the creation of an endless variety of new jobs and industries since the twenties, but very few have anything to do with the production and distribution of sushi, iPhones, or fancy sneakers.--In terms of social science theory, Graeber writes:
So what are these new jobs, precisely? A recent report comparing employment in the US between 1910 and 2000 gives us a clear picture (and I note, one pretty much exactly echoed in the UK). Over the course of the last century, the number of workers employed as domestic servants, in industry, and in the farm sector has collapsed dramatically. At the same time, “professional, managerial, clerical, sales, and service workers” tripled, growing “from one-quarter to three-quarters of total employment.” [not even citing direct quotes, tsk-tsk…] In other words, productive jobs have, just as predicted, been largely automated away. (Even if you count industrial workers globally, including the toiling masses in India and China, such workers are still not nearly so large a percentage of the world population as they used to be.)
But rather than allowing a massive reduction of working hours to free the world’s population to pursue their own projects, pleasures, visions, and ideas, we have seen the ballooning not even so much of the “service” sector as of the administrative sector, up to and including the creation of whole new industries like financial services or telemarketing, or the unprecedented expansion of sectors like corporate law, academic and health administration, human resources, and public relations. And these numbers do not even reflect all those people whose job is to provide administrative, technical, or security support for these industries, or, for that matter, the whole host of ancillary industries (dog washers, all-night pizza deliverymen) that only exist because everyone else is spending so much of their time working in all the other ones.
These are what I propose to call “bullshit jobs.”
We are faced here with a classic problem in social theory: the problem of levels of causality. In the case of any given real-world event, there are any number of different reasons why one can say it happened. […]…Graeber considers 3 levels of casuality:
Much of the confusion that surrounds debate about social issues in general can be traced back to the fact that people will regularly take these different explanations as alternatives rather than seeing them as factors that all operate at the same time.
Often Marxists take me to task for ignoring the basic tenets of Marxism. I don’t think I ignore them, but I actually take them rather for granted. I’m just emphasizing other parts of the equation.iii) Cultural/Political:
It’s also the easiest to overlook, since it often deals specifically with things people are not doing.
[…] basic assumptions about what people are, what can be expected of them, and what they can justifiably demand of one another. Those assumptions, in turn, have an enormous influence in determining what is considered to be a political issue and what is not.”
What would happen were this entire class of people to simply disappear? Say what you like about nurses, garbage collectors, or mechanics, it's obvious that were they to vanish in a puff of smoke, the results would be immediate and catastrophic. A world without teachers or dockworkers would soon be in trouble, and even one without science-fiction writers or ska musicians would clearly be a lesser place. (xxi)
Writing this book also serves a political purpose.
I would like this book to be an arrow aimed at the heart of our civilization. There is something very wrong with what we have made ourselves. (xxvi)
A big corporation recently hired several cannibals in the interest of cultural diversity. "You are all part of our team now," said the HR rep during the welcoming briefing. "You get all the usual benefits and you can go to the cafeteria for something to eat, but please don't eat any of the other employees."Well, it seems that the person who coined this joke had a point.
The cannibals promised they would not. Four weeks later, their boss remarked, "You're all working very hard and I'm satisfied with you. However, one of our shipping clerks has disappeared. Do any of you know what happened to her?" The cannibals all shook their heads no.
After the boss left, the leader of the cannibals said to the others, "Which one of you idiots ate the shipping clerk ?" A hand rose hesitantly, to which the leader of the cannibals continued, "You fool --- for 4 weeks we've been eating managers and no one noticed anything. But NOOOO, you had to go and eat someone who actually does something!"
There's every reason to believe he was right. In technological terms, we are quite capable of this. And yet it didn’t happen. Instead, technology has been marshaled, if anything, to figure out ways to make us all work more. In order to achieve this, jobs have had to be created that are, effectively, pointless. Huge swathes of people, in Europe and North America in particular, spend their entire working lives performing tasks they secretly believe do not really need to be performed. The moral and spiritual damage that comes from this situation is profound.Again, why?
I believe that this instinct to perpetuate useless work is, at bottom, simply fear of the mob. The mob (the thought runs) are such low animals that they would be dangerous if they had leisure; it is safer to keep them too busy to think. —George Orwell, Down and Out in Paris and LondonThink about it. It makes sense. Most of the youth in our modern world is fed with the concept of the sanctity of work ("work is worship") from their primary school onwards: and that too, working to earn a livelihood, not enjoy and fulfill yourself. (In fact, work which one does as a passion is often unpaid or low-paid, and people who follow their dreams without thinking of monetary benefits are often derided.) So work becomes this mind-numbing drudge, a cross which one has to bear to keep body and soul together, and all creativity is killed; thus producing the moronic mob that Orwell is talking about.
One day a fisherman was lying on a beautiful beach, with his fishing pole propped up in the sand and his solitary line cast out into the sparkling blue surf. He was enjoying the warmth of the afternoon sun and the prospect of catching a fish.
About that time, a businessman came walking down the beach trying to relieve some of the stress of his workday. He noticed the fisherman sitting on the beach and decided to find out why this fisherman was fishing instead of working harder to make a living for himself and his family. “You aren’t going to catch many fish that way,” said the businessman. “You should be working rather than lying on the beach!”
The fisherman looked up at the businessman, smiled and replied, “And what will my reward be?”
“Well, you can get bigger nets and catch more fish!” was the businessman’s answer.
“And then what will my reward be?” asked the fisherman, still smiling.
The businessman replied, “You will make money and you’ll be able to buy a boat, which will then result in larger catches of fish!”
“And then what will my reward be?” asked the fisherman again.
The businessman was beginning to get a little irritated with the fisherman’s questions. “You can buy a bigger boat, and hire some people to work for you!” he said.
“And then what will my reward be?” repeated the fisherman.
The businessman was getting angry. “Don’t you understand? You can build up a fleet of fishing boats, sail all over the world, and let all your employees catch fish for you!”
Once again the fisherman asked, “And then what will my reward be?”
The businessman was red with rage and shouted at the fisherman, “Don’t you understand that you can become so rich that you will never have to work for your living again! You can spend all the rest of your days sitting on this beach, looking at the sunset. You won’t have a care in the world!”
The fisherman, still smiling, looked up and said, “And what do you think I’m doing right now?”
As Rutger Bergman likes to point out, in 1970 there was a six-month bank strike in Ireland; rather than the economy grinding to a halt as the organisers had anticipated, most people simply continued to write cheques, which began to circulate as a form of currency, but otherwise carried on as before. Two days before, when garbage collectors had gone on strike for a mere ten days in New York, the city caved into their demands because it become uninhabitable.
Pablo: Where two decades ago, companies dismissed open source software and developed core technologies in-house, nowadays companies rely heavily upon open source and employ software developers almost entirely to apply duct tape on core technologies they get for free.
In the end, you can see people doing the nongratifying duct-taping work during office hours and then doing gratifying work on core technologies during the night.
This leads to an interesting vicious circle: given that people choose to work on core technologies for free, no company is investing in those technologies. This underinvestment means that the core technologies are often unfinished, lacking quality, have a lot of rough edges, bugs, etc. This, in turn, creates the need for a lot of duct tape and thus proliferation of duct-taping jobs.