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352 pages, Paperback
First published May 7, 2013
"Do not engage with crazy...
Here, I am not talking about the mentally ill, but rather people whose perception of the world is so skewed that it is difficult for them to interact with the rest of us. Think people who scream at waitresses. Those types of people.
Engaging with them will never, ever provide the desired effect for you. You can't make crazy people not-crazy with your reasonable thoughts and words. There is one direction sanity will flow, and it is away from you as the madness spreads, and soon your thoughts and words won't be even slightly reasonable...The next time you find yourself interacting with someone who is just completely out there, don't tell them they are being unreasonable because that won't do anything.
Remind yourself that you do not engage with crazy (silently, of course; saying this aloud wll probably make things mush worse). Treat them kindly, and gingerly, and then get away..."
"Drunk counts as crazy here, in both the short term ('Oh, she's drunk') and the long term ('Oh, he's a drunk')."