Remarkable Service

by Culinary Institute of America

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges--what to do when things go wrong."Remarkable Service" is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

Genres: Nonfiction, Cookbooks

294 pages, Paperback

First published January 5, 2001

Reviews

[Gary Allen]

I edited (and wrote most of) this book, but don't think it's proper to rate one's own books.