Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

by Culinary Institute of America

As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this book addresses the service needs of a wide range of dining establishments, from casual and outdoor dining to upscale restaurants and catering operations. Chapters cover everything from training and hiring staff, preparation for service, front-door hospitality to money handling, styles of modern table service, front-of-the-house safety and sanitation, serving diners with special needs, and service challenges--what to do when things go wrong."Remarkable Service" is the most comprehensive guide to service and hospitality on the market, and this new edition includes the most up-to-date information available on serving customers in the contemporary restaurant world.

Genres: Nonfiction, Cookbooks

304 pages, Paperback

First published January 5, 2001

Reviews

[Gary Allen]

I edited (and wrote most of) this book, but don't think it's proper to rate one's own books.