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288 pages, Hardcover
Published September 13, 2022
Some people think they're trying out skills when they're simply running the process in their heads and not using their physical muscles. When you imagine doing those dance steps or giving a presentation to your client, you are reinforcing the illusion. Everything flows smoothly in your mental simulation, feeding your overconfidence. You have to actually write down your presentation word for word and speak out load using your tongue and vocal cords, or enact every movement of the dance using your arms, legs, and hips.
...ask a question framed in two opposite ways. For instance, in thinking through how happy you are with your social life, you can ask yourself whether you are happy or whether you are unhappy. These two questions inquire about the same thing, and should elicit the same response—like "I'm sort of happy"—no matter how the question is framed. Yet if you ask yourself whether you are unhappy, you are more likely to retrieve examples of unhappy thoughts, events, and behaviors. If you ask yourself whether you are happy, you are more likely to retrieve opposite examples.
Stop letting others guess what we think and just tell them. ... Likewise, stop trying to read people's minds and feelings. If you are a compassionate and accommodating person, it is particularly hard to resist the temptation to guess others' thoughts. But study after study has shown us how disastrous this can be. The only sure way to know what others know, believe, feel, or think is to ask them.
...given that face-to-face interactions are vivid, salient, concrete, and memorable, interviewers think they are observing who the candidate truly is, rather than a biased portrayal of the person tinted by random factors. And this impression of a small sample of qualities on exhibit that particular day can make the decision-makers ignore the records that more accurately reflect the candidate's skills, demonstrated over many years. A person who looks amazing and brilliant during an interview may not be as awesome once they are hired. Given regression toward the mean, that is what we should, to some extent, expect. And a person who didn't perform brilliantly in an interview ... could turn out to be a big catch the company missed.
The allure of fluencyUndoubtedly you've heard of most of those.
Confirmation bias
The challenge of causal attribution
The perils of examples
Negativity bias
Biased interpretation
The dangers of perspective taking
The trouble with delayed gratification