A rage inducing memoir from anti-social behaviour (ASB) officer, Nick Pettigrew, related with sarcasm and black humour, a prerequisite I imagine is needed to survive the chaotic messed up world of councils and housing charities that oversee and manage social and low income housing. His job became ever more impossible with austerity policies that dismantled or grossly underfund the network of services that previously held together some notion of a decent society, particularly with regard to the lack of drug addiction and mental health services. The definition of ASB is given as a) conduct that causes alarm, harassment and distress, b) conduct capable of causing nuisance or annoyance, c) conduct causing housing related nuisance and annoyance.
A diagnosed depressive of over 20 years, Nick relates with humour, the heartbreaking nature of his role that stretches the limits of his patience and compassion, in the form of diary that documents his growing reliance on anti-depressants and alcohol to survive the non-stop rising stress levels in his daily life, and the final nail in the coffin, the fate of Clara, that has him quitting his job for the sake of his sanity. Clara has an inoperable brain tumour, has psychiatric and medical issues, has her baby taken away because of her inability to cope and it's her situation and death that proves to be too much for him. Mental health issues are pretty much a given with almost all of Nick's cases, the cause of why so many lash out without the awareness of the impact of their actions on others, that so often has Nick go to court in his cheap black Primark suit for injunctions, the breach of injunctions, and eviction notices.
The numerous tales of poverty, overcrowding, deprivation, depravity, heartbreak and misery were enough to make me so distressed that I wanted to bang my head on the wall, I found I desperately needed the humour to carry on reading. There are corpses dripping bodily fluids, alcoholics, drug dealers, repeat complainers, police drug raids, domestic and physical violence, crack dens, knife crime, nazi sex offenders, dead tenants, harassment, the insane and untold other horrors. Aside from Carla, there is the hard to help Emma, and the psychotic Candice, a schizophrenic who refuses to take her medication. There are the heart rending stories of Phoebe who has to be removed from her home, she is being abused by a young couple seeing her as their meal ticket, taking over Phoebe's home, and Anne, a mother being terrorised and abused in her home by her drug addicted son, Alex.
Nick presents an insightful and eye opening opportunity, warts and all, to see close up a divided Britain's inequalities, the invisible underclass communities, heaving at the seams and growing, broken and worn down by the impact of the criminal negligence of austerity. If I had my way, I would make every Tory politician who voted for those reckless and hugely damaging policies spend at least a year living in these communities to see the consequences of their actions. Nick and all those others who do the same job, are poorly paid and another broken byproduct of austerity, doing an impossible job with a rising workload, not to mention the mental health stresses that require more medication and alcohol. I cannot blame him in the slightest for quitting, the wonder is that he lasted so long, consigned to dealing with the symptoms, never the causes of the problems and challenges that his clients face. Pettigrew gives us a hard hitting and unvarnished picture of Britain today, but he does it with humour and a social commentary that makes it an utterly riveting and a compulsive must read. Highly recommended. Many thanks to Random House Cornerstone for an ARC.