Feedback that Works: How to Build and Deliver Your Message

by Sloan R. Weitzel

Providing feedback to others about their performance is

a key developmental experience. But not all feedback is

effective in making the best use of that experience. This

book demonstrates how to make the feedback you give

more effective so that others can benefit from

your message.

In this new edition, we've updated how we talk about,

teach, and demonstrate the SBI Feedback model, which

has helped many leaders give actionable, direct, and

objective feedback. We've also added material dealing

with giving virtual feedback, and incorporated up-to-date

research from both inside and outside CCL to make sure

you can best meet the leadership challenges you face in

today's world.

Genres: Leadership, Management, Business, Nonfiction, Professional Development

66 pages, Paperback

First published January 1, 2000

Reviews

[Francisco Arizmendi · Rating 4 out of 5]

Quick read, but highly valuable content. Clear and concise advise on giving feedback as a people manager.

[Meg · Rating 5 out of 5]

A short guide to giving effective feedback, both positive and constructive. I had been on the lookout for something short and digestible to share with colleagues on how to provide feedback, and this was what I found. The Center for Creative Leadership is known for developing the SBI method of feedback: situation-behavior-impact, and this book is a summary of the method. It breaks down the method explaining the easiest pitfalls of unstructured feedback, namely that much of it focuses on the person rather than the specific situation or skill you may be trying to develop. Removing the burden of the personal can help a person hear the feedback better and internalize it appropriately. The book shares positive and negative feedback words, uses straightforward examples of unstructured vs SBI feedback, and reinforces its method. The second edition includes giving feedback in a virtual setting, because as humans we read different cues on screen than in person.

I highly recommend this for anyone in leadership, human resources, or someone trying to improve constructive feedback delivery.

[Aaron Z Carlson · Rating 4 out of 5]

Very light read, less than thirty pages. However very impactful and helped change the relationships I have in one on one meetings with staff and my boss. The book introduces a model for providing feedback Specific-Behavior-Impact (SBI). The book was accompanied with a live seminar that allowed for practice and hands on experience with the SBI tool.

[Ana · Rating 4 out of 5]

Good book to know a little bit more about how to give feedback, which is something that everyone should know how to do. A fast read about this subject that is really helpful for those who seek more information about how to give feedback in the best way. 3.5 stars

[Ajitabh Pandey · Rating 2 out of 5]

A decent quick read. The book provides quick pointers to leaders in the art of giving the feedback. This can be used as a quick reference. There are some better books on the art of giving and receiving feedback out there.

[Lara · Rating 2 out of 5]

Appreciated the brevity and the advice is not bad, but I didn't draw from it any critical insights that I felt I was missing. Doubtful it will actually improve the feedback I deliver, so I regret the purchase and the read.

[Duncan Graham · Rating 4 out of 5]

light read. High value for the time spent.

[Geeta · Rating 3 out of 5]

The book read more of a summary than book. Albeit a good summary.

[Mykola · Rating 5 out of 5]

Informative. Concise. Practical

[Alessandra · Rating 3 out of 5]

Practical, tactical, easy to digest.

[Ronald Jakman · Rating 5 out of 5]

Practico

Una guía práctica para mejorar las habilidades de Liderazgo en el día a día con cada miembro del equipo crear un ambiente de confianza y rendimiento.

[Makragić · Rating 5 out of 5]

Great read, it gives a quick overview of the SBI model alongside a couple of examples. Exactly the size most of the business books should be.

[Ana Maria · Rating 5 out of 5]

Excelente libro para ofrecer retro 360

[Natalia · Rating 3 out of 5]

Resumen de lo visto en el curso de Feedback Efectivo.

[Richard]

I need this book