Understanding, not only my colleagues, but wife and children I was given the exact insights one would need to use the right language and understand other peoples "methods of madness". Great value taken from this book. It certainly develops within ones own mind and heart a sense of empathy as well, to have the heartfelt capacity to really understand other people and the way they conduct themselves. By being exposed to this method of thought, you are certainly able to lead and influence people with sincerity, integrity and greatness.