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Cum să-ți dezvolți abilitățile de comunicare: ce știu, fac și spun experții in comunicare
Un ghid util pentru cei care doresc sa-si insuseasca cele mai eficiente tehnici de comunicare
Zi de zi interactionam cu oameni diferiti: la serviciu sau acasa, trebuie sa-i ascultam pe ceilalti si sa ne facem la rindul nostru intelesi. Indiferent daca dorim sa ne imbunatatim relatiile cu colegii de birou sau sa ne impunem punctul de vedere intr-o sedinta ori intr-o discutie cu prietenii, comunicarea este esentiala. Pentru a comunica bine cu interlocutorii nostri, este important sa ne exprimam clar, dar si sa fim ascultatori empatici, astfel incit sa intelegem asteptarile si intentiile lor. Sfaturile si exemplele practice prezentate in volum ne invata sa ne expunem convingator ideile, sa interpretam mimica si gesturile celorlalti si sa raspundem eventualelor obiectii si provocari, pentru a comunica eficient atit in situatiile uzuale, cit si in cele mai dificile.
Din cuprins:
Ce este comunicarea? Afla care este stilul tau de comunicare • Cum comunica persoanele sigure de sine • Ascultarea activa si intrebarile abile • Cum sa citesti printre rinduri: sentimente, emotii si atitudini • Ce si cum sa spui • Comunicarea scrisa • Situatii dificile in comunicare
Zi de zi interactionam cu oameni diferiti: la serviciu sau acasa, trebuie sa-i ascultam pe ceilalti si sa ne facem la rindul nostru intelesi. Indiferent daca dorim sa ne imbunatatim relatiile cu colegii de birou sau sa ne impunem punctul de vedere intr-o sedinta ori intr-o discutie cu prietenii, comunicarea este esentiala. Pentru a comunica bine cu interlocutorii nostri, este important sa ne exprimam clar, dar si sa fim ascultatori empatici, astfel incit sa intelegem asteptarile si intentiile lor. Sfaturile si exemplele practice prezentate in volum ne invata sa ne expunem convingator ideile, sa interpretam mimica si gesturile celorlalti si sa raspundem eventualelor obiectii si provocari, pentru a comunica eficient atit in situatiile uzuale, cit si in cele mai dificile.
Din cuprins:
Ce este comunicarea? Afla care este stilul tau de comunicare • Cum comunica persoanele sigure de sine • Ascultarea activa si intrebarile abile • Cum sa citesti printre rinduri: sentimente, emotii si atitudini • Ce si cum sa spui • Comunicarea scrisa • Situatii dificile in comunicare
224 pages, Paperback
First published January 1, 2012
18 people are currently reading
161 people want to read
About the author
Gill Hasson
85 books72 followersGill Hasson is the author of Mindfulness: Be mindful. Live in the moment works with people from diverse backgrounds and situations. Her key motivation is her belief in the ability of people to positively change their way of thinking - about life, other people, and themselves.
She is a freelance journalist and writes articles on personal development and relationships for a variety of magazines, including Psychologies and Take A Break, and for a number of websites.
As well as delivering adult education courses in personal development, she is an associate tutor for the University of Sussex where she teaches career and personal development and academic study skills. She delivers training in child and adolescent development to preschool, youth and social workers, teachers and parents.
She is a freelance journalist and writes articles on personal development and relationships for a variety of magazines, including Psychologies and Take A Break, and for a number of websites.
As well as delivering adult education courses in personal development, she is an associate tutor for the University of Sussex where she teaches career and personal development and academic study skills. She delivers training in child and adolescent development to preschool, youth and social workers, teachers and parents.
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Displaying 1 - 6 of 6 reviews
February 19, 2017
I'm disappointed completely by the Romanian version. Poor Romanian language... translator Cornelia Dumitru really "hates" usage of prepositions. A secret I would like to share with her: Romanian is not like English and vice-versa.
August 4, 2016
Good summary about the communication skills, active listening and body language.
November 30, 2021
It's best
February 6, 2014
The book I read to research this post was Brilliant Communication Skills by Gill Hasson which is a very good book which I read at http://safaribooksonline.com
This book is only around 180 pages and is part of the Brilliant series which is a series of business and personal development books. Of course this book looks at communication skills and how what you say is often less important as a means of communication than the pitch of your voice and body language. Confidence is very important in establishing rapport even if you don't feel confident appearing to be confident is important. Another important thing especially in business communication is if you say you are going to do something, make sure you do it. Also try to be consistently honest and not make excuses if you aren't interested in something you are probably better off saying so. An important factor good communicators have in common is they are themselves with other people and often a bit of chit chat or a little joke helps break the ice. Of course don't use racy jokes especially in a business environment. There is a secition on email and something it suggests is don't write emails when you are angry or upset and complete the message and make sure you are happy with it before filling in the recipients details so you don't accidentally send it. Email isn't like a letter where it has to be crafted and you have to be careful even in normal communication that you don't write anything misleading. Don't forget emails can be used in court as evidence. I did enjoy reading this book and it's very interesting. I'd suggest if this is something you are interested in read a book on body language.
This book is only around 180 pages and is part of the Brilliant series which is a series of business and personal development books. Of course this book looks at communication skills and how what you say is often less important as a means of communication than the pitch of your voice and body language. Confidence is very important in establishing rapport even if you don't feel confident appearing to be confident is important. Another important thing especially in business communication is if you say you are going to do something, make sure you do it. Also try to be consistently honest and not make excuses if you aren't interested in something you are probably better off saying so. An important factor good communicators have in common is they are themselves with other people and often a bit of chit chat or a little joke helps break the ice. Of course don't use racy jokes especially in a business environment. There is a secition on email and something it suggests is don't write emails when you are angry or upset and complete the message and make sure you are happy with it before filling in the recipients details so you don't accidentally send it. Email isn't like a letter where it has to be crafted and you have to be careful even in normal communication that you don't write anything misleading. Don't forget emails can be used in court as evidence. I did enjoy reading this book and it's very interesting. I'd suggest if this is something you are interested in read a book on body language.
June 6, 2016
It got me thinking how well do I listen during the business , and everyday communication . I found some great techniques of active listening and great ways to ask the right questions and the right time.
June 26, 2015
Good READ includes how to communicate and brilliant communication skills in action.Did pick up some ideas to try. Valuable examples throughout the book.
Displaying 1 - 6 of 6 reviews