Measuring and Managing Performance in Organizations (Dorset House eBooks)
Author Robert D. Austin emphasizes the behavioral aspects of measurement situations. The focus is on...more
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Robert Austin brilliantly covers a hard topic in a nuanced way, dispensing stern advice and warnings along the way.
You'll learn about how, and when, measurements will lead to dysfunction, alternative modes and pointers what to do instead.
For those reaching chapter 18 "Societal Implications and Extensions" and wanting a good treatise on the subject instead of a heap of ...more
4 stars for the book because ...more
The model presented is worth studying in more depth.
Some points about it: it proposes 3 levels of supervision possible: full, partial, and no supervision.
Partial supervision brings forward the ...more
The model proposed fits well with the differentiation of extrinsic vs intrinsic motivation. The whole approach is scientific. Facts, former studies and riddled with detailed explanations of what is applicable at a work environment. Truly worth the time spent reading it.
I really liked Robert D. Austins take on the subject. Using a simple model, he thorougly examinines measurements, traditionals views and dysfunctions caused by these.
He then ends up in a place where there is trust, honesty, good intentions, decentralization, group identity and intrinsic motivation.
In this situation, some ...more
First, it was an excellent example of how to construct, use, and interpret a model. Like many skills, sounds easy and gets taken for granted, but it is not.
Second, the point of the book is around the consequences of measurement systems. It does a fine job of categorizing systems and approaches and then carefully explains what the model says about each of these situations. I'm admittedly biased - my style and intuition match the conclusions of the book in ...more
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