Feedback That Works: How to Build and Deliver Your Message (J-B CCL (Center for Creative Leadership))

by Center for Creative Leadership (CCL), Sloan R. Weitzel

Whatever level you occupy in an organization, from line manager to senior executive to team leader, the skill of giving meaningful and effective feedback is an important component to helping other people develop and to getting the job done. Creating and delivering a specific message based on observed performance is key to effective feedback. Your feedback should enable the receiver to walk away understanding exactly what he or she did and what impact it had on you. When the result is this specific and this direct, there is a better chance that the person getting the feedback will be motivated to begin, continue, or stop behaviors that affect performance. This guidebook explains how to deliver effective feedback by showing how to build your message, when to deliver it, and how to communicate it. By using the methods and examples in this guidebook, your feedback becomes a tool for development—for others and for yourself.

Genres: Leadership, Management, Business, Nonfiction, Professional Development

38 pages, Paperback

First published January 1, 2000

Reviews

[Francisco Arizmendi · Rating 4 out of 5]

Quick read, but highly valuable content. Clear and concise advise on giving feedback as a people manager.

[Aaron Z Carlson · Rating 4 out of 5]

Very light read, less than thirty pages. However very impactful and helped change the relationships I have in one on one meetings with staff and my boss. The book introduces a model for providing feedback Specific-Behavior-Impact (SBI). The book was accompanied with a live seminar that allowed for practice and hands on experience with the SBI tool.

[Ana · Rating 4 out of 5]

Good book to know a little bit more about how to give feedback, which is something that everyone should know how to do. A fast read about this subject that is really helpful for those who seek more information about how to give feedback in the best way. 3.5 stars

[Ajitabh Pandey · Rating 2 out of 5]

A decent quick read. The book provides quick pointers to leaders in the art of giving the feedback. This can be used as a quick reference. There are some better books on the art of giving and receiving feedback out there.

[Lara · Rating 2 out of 5]

Appreciated the brevity and the advice is not bad, but I didn't draw from it any critical insights that I felt I was missing. Doubtful it will actually improve the feedback I deliver, so I regret the purchase and the read.

[Duncan Graham · Rating 4 out of 5]

light read. High value for the time spent.

[Geeta · Rating 3 out of 5]

The book read more of a summary than book. Albeit a good summary.

[Mykola · Rating 5 out of 5]

Informative. Concise. Practical

[Alessandra · Rating 3 out of 5]

Practical, tactical, easy to digest.

[Ronald Jakman · Rating 5 out of 5]

Practico

Una guía práctica para mejorar las habilidades de Liderazgo en el día a día con cada miembro del equipo crear un ambiente de confianza y rendimiento.

[Makragić · Rating 5 out of 5]

Great read, it gives a quick overview of the SBI model alongside a couple of examples. Exactly the size most of the business books should be.

[Ana Maria · Rating 5 out of 5]

Excelente libro para ofrecer retro 360

[Natalia · Rating 3 out of 5]

Resumen de lo visto en el curso de Feedback Efectivo.

[Richard]

I need this book