The Man Who Discovered Quality

by Andrea Gabor

Before Americans were learning how to do business from the Japanese, the Japanese were learning from an American--a brilliant iconoclast named W. Edwards Deming, whose Fourteen Point philosophy for managing quality is largely responsible for that country's economic triumph.

Genres: Business, Nonfiction, Biography, Management

325 pages, Hardcover

First published October 3, 1990

Reviews

[Robert J. · Rating 3 out of 5]

W. Edwards Deming taught the Japanese how to manufacture the best quality in the world. When he tried to teach Ford Motor Company the same principles, he was so frustrated he packed up his brief case, walked out, and said that Ford management was the worst he had ever seen in all the corporations that he had advised. His views matched my own as I prepared to write A Savage Factory.