151 Quick Ideas to Deal With Difficult People

by Carrie Mason-Draffen

If you have ever wished you had the equivalent of a "Nanny 911" to defuse tensions in the office, your wish has come true. 151 Quick Ideas to Deal With Difficult People is the ultimate guide on how to face challenging employees and coworkers.

The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of the characters you're likely to encounter at work and how best to deal with them. When faced with difficult employees, too often managers and coworkers lack the skills for handling the stressful encounters, so they throw up their hands in complete exasperation. Well, all that ends with this book. You'll learn how to:

Genres: Self Help, Nonfiction, Management

192 pages, Paperback

First published April 15, 2007

Reviews

[Chelsea · Rating 3 out of 5]

I did like the book, I thought it had a lot of good tips. I feel like the title is a bit misleading. Most of the book was about leaders having to deal with difficult associates. It wasn't very balanced in that regard. I think tip 121-151 was the part that would mostly help associates vs leaders.

[Muzayan · Rating 4 out of 5]

Many of the Issues and situations mentioned do exist in my culture. Although some of the solutions are inapplicable in that culture, I was able to imagine what would be an appropriate behavior.
It was very interesting read and offers great knowledge of day-to-day issues that might just slip someone's mind. It sheds a light on problematic incidents that could easily get the better of us, thus, making it easy and clear to identify the situation that you are being placed in and maybe helps you react better and more calmly the next time you should encounter a difficult coworker.
Furthermore, it has solutions for different positions and levels, such as, Owner, Manager, employee and HRM, but still generic and self-development related.
I would definitely recommend this book to whom ever needs it and on a personal level i would like to read the books from the same series.

[G utf · Rating 3 out of 5]

1) monitor phone calls for difficult employees
2)nix manager gossips about employees
3)outing the backstabber

[Seaellem · Rating 3 out of 5]

Quick tip 152: just in case you forget, you are most assuredly the person someone else is thinking about when they are reading this book. We are all difficult people, perhaps by reading this book and applying what I garnered, I will be less difficult for some one else.

[Don ツ · Rating 5 out of 5]

Bagus buku ini, untuk mereka yang suka baca buku motivasi English. Sedang eloklah...Mula-mula ingat nak baca muka depan, introduction dan tutup buku. Cuma nak tahu isi kandungan tapi sebenarnya buku ni sangat padat dengan tips dan pengalaman hidup yang menarik. :-)

[Andrea James · Rating 1 out of 5]

It really felt like it was stretched to reach 151 ideas. More importantly, many of the suggestions felt rather low on empathy or didn't appear to show a desire to understand the person who the author finds difficult. It also seemed as though the difficult behaviour defined the person.

[Christine]

Yeah, my duties at work are expanding, and so my boss gave me this book to read. More on the content after I get through more of it.

[Zach Liang- · Rating 4 out of 5]

http://zliangas.blogspot.gr/2014/08/1...