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<book id="2420301">
  <title><![CDATA[The Back of the Napkin: Solving Problems and Selling Ideas with Pictures]]></title>
  <isbn><![CDATA[1591841992]]></isbn>
  <isbn13><![CDATA[9781591841999]]></isbn13>
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  <best_book_id type="integer">2420301</best_book_id>
  <books_count type="integer">3</books_count>
  <default_description>&lt;B&gt;A bold new way to tackle tough business problems&#8212;even if you draw like a second grader&lt;/B&gt; &lt;BR&gt;&lt;BR&gt; When Herb Kelleher was brainstorming about how to beat the traditional hub-and-spoke airlines, he grabbed a bar napkin and a pen. Three dots to represent Dallas, Houston, and San Antonio. Three arrows to show direct flights. Problem solved, and the picture made it easy to sell Southwest Airlines to investors and customers. &lt;BR&gt;&lt;BR&gt; Used properly, a simple drawing on a humble napkin is more powerful than Excel or PowerPoint. It can help crystallize ideas, think outside the box, and communicate in a way that people simply &#8220;get&#8221;. In this book Dan Roam argues that everyone is born with a talent for visual thinking, even those who swear they can&#8217;t draw. &lt;BR&gt;&lt;BR&gt; Drawing on twenty years of visual problem solving combined with the recent discoveries of vision science, this book shows anyone how to clarify a problem or sell an idea by visually breaking it down using a simple set of visual thinking tools &#8211; tools that take advantage of everyone&#8217;s innate ability to &lt;I&gt;look, see, imagine, and show&lt;/I&gt;. &lt;BR&gt;&lt;BR&gt; &lt;I&gt;THE BACK OF THE NAPKIN&lt;/I&gt; proves that thinking with pictures can help anyone discover and develop new ideas, solve problems in unexpected ways, and dramatically improve their ability to share their insights. This book will help readers literally see the world in a new way.</default_description>
  <id type="integer">2427481</id>
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  <original_language_id type="integer" nil="true"></original_language_id>
  <original_publication_day type="integer">13</original_publication_day>
  <original_publication_month type="integer">3</original_publication_month>
  <original_publication_year type="integer">2008</original_publication_year>
  <original_title>The Back of the Napkin: Solving Problems and Selling Ideas with Pictures</original_title>
  <rating_dist>total:214|5:54|4:88|3:51|2:18|1:3|</rating_dist>
  <ratings_count type="integer">214</ratings_count>
  <ratings_sum type="integer">814</ratings_sum>
  <reviews_count type="integer">557</reviews_count>
  <text_reviews_count type="integer">46</text_reviews_count>
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  <average_rating><![CDATA[3.80]]></average_rating>
  <ratings_count><![CDATA[211]]></ratings_count>
  <text_reviews_count><![CDATA[45]]></text_reviews_count>
  <url><![CDATA[http://www.goodreads.com/book/show/2420301.The_Back_of_the_Napkin_Solving_Problems_and_Selling_Ideas_with_Pictures]]></url>
  <authors>
        <author id="1079119">
      <name><![CDATA[Dan Roam]]></name>
      <role><![CDATA[]]></role>
      <url><![CDATA[http://www.goodreads.com/author/show/1079119.Dan_Roam]]></url>
      <average_rating><![CDATA[3.80]]></average_rating>
      <ratings_count><![CDATA[215]]></ratings_count>
      <text_reviews_count><![CDATA[46]]></text_reviews_count>
    </author>
      </authors>
    <reviews start="1" end="20" total="557">
    <review id="50020692">
    <user id="1297482">
    <name><![CDATA[Christopher]]></name>
    <location><![CDATA[Tallahassee, FL]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1297482-christopher?utm_medium=api]]></url>
  </user>
      <rating>4</rating>
  <votes>1</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
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  <read_at>Sat Mar 28 00:00:00 -0700 2009</read_at>
  <date_added>Sat Mar 21 21:13:51 -0700 2009</date_added>
  <date_updated>Sun Mar 29 11:06:49 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Yes, you should read this book. The content is excellent and useful. If you have any desire to be a better problem solver or a better communicator, then I believe you will find this book useful. Especially if you are in any sort of leadership role.<br/><br/>Stylistically, Dan writes as if he is sp...<a href="http://www.goodreads.com/review/show/50020692">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/50020692?utm_medium=api]]></url>
</review>
    <review id="41025790">
    <user id="1835750">
    <name><![CDATA[Dirk]]></name>
    <location><![CDATA[Darmstadt, Germany]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1835750-dirk?utm_medium=api]]></url>
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      <rating>5</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sat Nov 01 00:00:00 -0700 2008</read_at>
  <date_added>Sat Dec 27 13:46:29 -0800 2008</date_added>
  <date_updated>Sat Dec 27 13:46:29 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[“The Back of the Napkin” von Dan Roam war eigentlich ein Pflichtkauf. Ich bin seit langem Fan von seinem Blog, der immer für viele, viele tolle Visualisierungen und Anschauungsmaterialien gut ist. Sein Buch beschäftigt sich indes mit genau diesem Thema: “Probleme lösen und Ideen verkaufen m...<a href="http://www.goodreads.com/review/show/41025790">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/41025790?utm_medium=api]]></url>
</review>
    <review id="38363868">
    <user id="549698">
    <name><![CDATA[Nathan]]></name>
    <location><![CDATA[New Zealand]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/549698-nathan?utm_medium=api]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
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  <read_at></read_at>
  <date_added>Sat Nov 22 00:42:28 -0800 2008</date_added>
  <date_updated>Sat Nov 22 00:50:14 -0800 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[A third of the way through this book, I was afraid that it would be nothing more than another &quot;here's how to present information graphically: you have hue, intensity, etc. to work with&quot; beginner book on design.  I've read several and they have completely failed to stick.<br/><br/>But now I...<a href="http://www.goodreads.com/review/show/38363868">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/38363868?utm_medium=api]]></url>
</review>
    <review id="29634750">
    <user id="1391487">
    <name><![CDATA[J]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1391487-j-wynia?utm_medium=api]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
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  <read_at></read_at>
  <date_added>Fri Aug 08 13:44:43 -0700 2008</date_added>
  <date_updated>Fri Aug 08 13:44:52 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[Given how much time I spend at a whiteboard, I've often contemplated how to more effectively use that tool. A really well drawn diagram, particularly if it's accompanied by both a good analogy and a good example ends up hitting nearly all of the learning styles in a given room.<br/><br/>The Back of ...<a href="http://www.goodreads.com/review/show/29634750">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/29634750?utm_medium=api]]></url>
</review>
    <review id="43410083">
    <user id="112291">
    <name><![CDATA[Jono]]></name>
    <location><![CDATA[San Francisco, CA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/112291-jono?utm_medium=api]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
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  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Tue Jan 27 00:00:00 -0800 2009</read_at>
  <date_added>Sat Jan 17 18:49:52 -0800 2009</date_added>
  <date_updated>Thu Jan 29 20:04:52 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[An excellent reminder, and some good examples for thinking with visuals. Dan has some good frameworks that will stick with me, but the book was a little more than I wanted in some ways. It's a little bit like learning a whole new process and methods. I would have preferred it to integrate better wit...<a href="http://www.goodreads.com/review/show/43410083">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/43410083?utm_medium=api]]></url>
</review>
    <review id="28251866">
    <user id="1085118">
    <name><![CDATA[Brian]]></name>
    <location><![CDATA[Tacoma, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1085118-brian?utm_medium=api]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Aug 11 16:26:30 -0700 2008</read_at>
  <date_added>Fri Jul 25 07:25:11 -0700 2008</date_added>
  <date_updated>Mon Aug 11 16:26:30 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[This was an fantastic book and it should be required reading for anybody in business.<br/><br/>The subject is all about visual thinking (a very Lean concept) but it also provides a great framework for critical thinking.  Mixing the two will provide outstanding results.<br/><br/>Immediate benefit...<a href="http://www.goodreads.com/review/show/28251866">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/28251866?utm_medium=api]]></url>
</review>
    <review id="23683679">
    <user id="429605">
    <name><![CDATA[Ozten]]></name>
    <location><![CDATA[Seattle, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/429605-ozten?utm_medium=api]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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      </shelves>
  <recommended_for><![CDATA[programmers artists designers biz]]></recommended_for>
  <recommended_by><![CDATA[Patty O'hara]]></recommended_by>
  <read_at>Sun Jun 01 00:00:00 -0700 2008</read_at>
  <date_added>Wed Jun 04 09:19:18 -0700 2008</date_added>
  <date_updated>Wed Jun 04 09:27:00 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[You can glaze over all the business crap which gives the author content to give a good sketch of what the basics of visual communication are. It is a very different book than Robert E. Horn's &quot;Visual Language&quot; and I think it is a complementary book.<br/><br/>The author poses using the &quot;...<a href="http://www.goodreads.com/review/show/23683679">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/23683679?utm_medium=api]]></url>
</review>
    <review id="51147001">
    <user id="1426496">
    <name><![CDATA[Ryan]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1426496-ryan?utm_medium=api]]></url>
  </user>
      <rating>0</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu Jan 01 00:00:00 -0800 2009</read_at>
  <date_added>Wed Apr 01 09:44:45 -0700 2009</date_added>
  <date_updated>Wed Apr 01 09:47:18 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Brilliant and educational book on the power of visual thinking.  Provides the background on how we process information and supplies a methodology and examples on how to explain and solve problems with visuals.  I wish I was as smart as Dan Roam.  If you are looking to improve your communication skil...<a href="http://www.goodreads.com/review/show/51147001">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/51147001?utm_medium=api]]></url>
</review>
    <review id="47871860">
    <user id="2073990">
    <name><![CDATA[Ummu]]></name>
    <location><![CDATA[Jakarta, A8, Indonesia]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2073990-ummu-khadijah?utm_medium=api]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu Jan 01 00:00:00 -0800 2009</read_at>
  <date_added>Sun Mar 01 05:23:21 -0800 2009</date_added>
  <date_updated>Sun Mar 01 05:29:18 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Reading this book make me try to draw my idea on a paper - which i rarely done it. Some time there are a lot of image on our mind but we can't explain it to our client or co-worker. This book give us a clue of how to say our idea on a simple hand-drawing. This book also give us a guidance how to sol...<a href="http://www.goodreads.com/review/show/47871860">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/47871860?utm_medium=api]]></url>
</review>
    <review id="68801967">
    <user id="1353984">
    <name><![CDATA[Susan]]></name>
    <location><![CDATA[Amherst, MA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1353984-susan?utm_medium=api]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Mon Sep 28 00:00:00 -0700 2009</read_at>
  <date_added>Tue Aug 25 05:16:44 -0700 2009</date_added>
  <date_updated>Mon Sep 28 05:43:33 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Back of the Napkin: Solving Problems and Selling Ideas by Dan Roam is an easy read that helps us think about ways that pictures can help us solve problems.  It might be helpful for those of us who like to use visual activities as inquiry tools.  Since I'm a visual thinker who often turns to pictures...<a href="http://www.goodreads.com/review/show/68801967">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/68801967?utm_medium=api]]></url>
</review>
    <review id="31821059">
    <user id="245152">
    <name><![CDATA[David]]></name>
    <location><![CDATA[The United States]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/245152-david?utm_medium=api]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
  <spoiler_flag>false</spoiler_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Sun Jun 01 00:00:00 -0700 2008</read_at>
  <date_added>Tue Sep 02 10:42:06 -0700 2008</date_added>
  <date_updated>Tue Sep 02 10:45:28 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[VERY fun read!  The author needs to go back and integrate his stuff better.  But the book is WELL worth the short read (it's a pretty tiny book).<br/><br/>My 11 year old daughter REALLY enjoyed reading it (I left it out) - she now has it on-hold at the library!<br/><br/>The book attempts to help us ...<a href="http://www.goodreads.com/review/show/31821059">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/31821059?utm_medium=api]]></url>
</review>
    <review id="44942214">
    <user id="1977956">
    <name><![CDATA[Jeff]]></name>
    <location><![CDATA[Chicago, IL]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1977956-jeff?utm_medium=api]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Tue Jan 01 00:00:00 -0800 2008</read_at>
  <date_added>Sat Jan 31 07:27:05 -0800 2009</date_added>
  <date_updated>Sat Jan 31 07:28:05 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I hate to give business-related books great reviews, but this was mind-changing.  This is as clear a conversation about thinking clearly and communicating clearly as I've ever read.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/44942214?utm_medium=api]]></url>
</review>
    <review id="32997727">
    <user id="1508854">
    <name><![CDATA[Brent]]></name>
    <location><![CDATA[Louisville, CO]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1508854-brent-wilson?utm_medium=api]]></url>
  </user>
      <rating>5</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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  <recommended_for><![CDATA[]]></recommended_for>
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  <read_at></read_at>
  <date_added>Tue Sep 16 07:55:26 -0700 2008</date_added>
  <date_updated>Tue Sep 16 07:58:27 -0700 2008</date_updated>
  <read_count></read_count>
    <body><![CDATA[I'm a total believer in the book's central premise - that visual thinking is a huge part of problem solving, and one that we neglect but can develop our skills in with a little effort and guidance.<br/><br/>So now I'm looking for a way to work this stuff into our master's curriculum in instruction...<a href="http://www.goodreads.com/review/show/32997727">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/32997727?utm_medium=api]]></url>
</review>
    <review id="38508408">
    <user id="727089">
    <name><![CDATA[Amy]]></name>
    <location><![CDATA[Beijing, China]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/727089-amy?utm_medium=api]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
  <sell_flag>false</sell_flag>
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  <shelves>
      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Mar 11 03:46:58 -0700 2009</read_at>
  <date_added>Sun Nov 23 23:00:07 -0800 2008</date_added>
  <date_updated>Wed Mar 11 03:46:58 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Wow. First of all, I know that I am a sucker for these kinds of books. Sort of like an alcoholic and alcohol (which is to say that I really wanted to give it five stars but am showing amazing impulse control!). Recently this book helped me to visually represent a problem that I have intuitively sens...<a href="http://www.goodreads.com/review/show/38508408">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/38508408?utm_medium=api]]></url>
</review>
    <review id="71300605">
    <user id="1786517">
    <name><![CDATA[Bruno]]></name>
    <location><![CDATA[Portugal]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1786517-bruno-padinha?utm_medium=api]]></url>
  </user>
      <rating>3</rating>
  <votes>0</votes>
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Fri Sep 25 00:00:00 -0700 2009</read_at>
  <date_added>Tue Sep 15 10:49:37 -0700 2009</date_added>
  <date_updated>Sat Sep 26 00:22:30 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[The visual thinking frameworks presented are interesting, and the way I see them, maybe useful in some specific situations.<br/><br/>But the problem-solving approach seemed overly simplistic to be actually applicable, and the &quot;MBA-style case study&quot; (sic) suffers from the common problem i...<a href="http://www.goodreads.com/review/show/71300605">more...</a>]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/71300605?utm_medium=api]]></url>
</review>
    <review id="70324492">
    <user id="2440646">
    <name><![CDATA[Laura]]></name>
    <location><![CDATA[Fall City, WA]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/2440646-laura?utm_medium=api]]></url>
  </user>
      <rating>4</rating>
  <votes>0</votes>
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      </shelves>
  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Tue Sep 01 00:00:00 -0700 2009</read_at>
  <date_added>Sun Sep 06 23:37:51 -0700 2009</date_added>
  <date_updated>Sun Sep 06 23:40:06 -0700 2009</date_updated>
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    <body><![CDATA[Clear, useful explanation of visual thinking with (of course) many pictures. Friendly tone, good conceptual framework, and some very usuful ideas.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/70324492?utm_medium=api]]></url>
</review>
    <review id="72976907">
    <user id="1462887">
    <name><![CDATA[Lodewijk]]></name>
    <location><![CDATA[Netherlands]]></location>        
    <url><![CDATA[http://www.goodreads.com/user/show/1462887-lodewijk?utm_medium=api]]></url>
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      <rating>5</rating>
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  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Wed Sep 30 00:00:00 -0700 2009</read_at>
  <date_added>Wed Sep 30 04:09:13 -0700 2009</date_added>
  <date_updated>Wed Sep 30 04:10:51 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[A practical guide in visual thinking. A must for every professional that needs to present solutions to problems to audiences.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/72976907?utm_medium=api]]></url>
</review>
    <review id="47871343">
    <user id="2083661">
    <name><![CDATA[Anita]]></name>
    <location><![CDATA[Toronto, ON, Canada]]></location>        
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  <recommended_for><![CDATA[]]></recommended_for>
  <recommended_by><![CDATA[]]></recommended_by>
  <read_at>Thu May 08 00:00:00 -0700 2008</read_at>
  <date_added>Sun Mar 01 05:09:49 -0800 2009</date_added>
  <date_updated>Sun Mar 01 05:13:51 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[Interesting ideas of effective communications through the use if visuals.  I liked it - but then again I'm a doodler.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/47871343?utm_medium=api]]></url>
</review>
    <review id="76395486">
    <user id="1917438">
    <name><![CDATA[Trent]]></name>
    <location><![CDATA[Colorado Springs, CO]]></location>        
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      <rating>3</rating>
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  <read_at>Sun Oct 25 00:00:00 -0700 2009</read_at>
  <date_added>Sun Nov 01 14:24:08 -0800 2009</date_added>
  <date_updated>Sun Nov 01 14:25:08 -0800 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[I was intrigued by the concept of the book. The book contains good detail and explanation of the author's methods.]]></body>
    <url><![CDATA[http://www.goodreads.com/review/show/76395486?utm_medium=api]]></url>
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    <review id="63909581">
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    <name><![CDATA[Sara]]></name>
    <location><![CDATA[Providence, RI]]></location>        
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      <rating>4</rating>
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  <read_at>Sun Mar 01 00:00:00 -0800 2009</read_at>
  <date_added>Fri Jul 17 16:16:05 -0700 2009</date_added>
  <date_updated>Fri Jul 17 16:18:05 -0700 2009</date_updated>
  <read_count></read_count>
    <body><![CDATA[This book would prove useful to those in which thinking visually doesn't come naturally. A picture says 1,000 words.]]></body>
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