Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results

by Paul R. Niven

PRAISE FOR Balanced Scorecard Maximizing Performance and Maintaining Results, Second Edition "As a practitioner and thought leader, Paul Niven is superbly bridging the gulf between BSC theory and application through hands-on experiences and real-world case studies. The book provides a practical road map, step-by-step, to plan, execute, and sustain a winning scorecard campaign. Easy to read . . . tells a powerful story with lessons learned/best practices from global customer implementations. Must-read for anyone interested in BSC or grappling with how to create a strategically aligned organization."
―Vik Torpunuri, President and CEO, e2e Analytix " In Balanced Scorecard Step-by-Step , Second Edition, Paul Niven provides an intuitive and incredibly effective blueprint for transitioning strategic ambition to execution. Paul's pragmatic approach provides leaders with a tool for managing a company's journey from strategic ideas to world-class performance. The Balanced Scorecard is a masterful tool for guiding companies through transformation, and I speak from personal experience when I say Paul's blueprint works! It is the most effective guide I have seen. Balanced Scorecard Step-by-Step will serve any leader well if their ambition is to efficiently engage their teams in achieving a set of strategic goals."
―Allan A. MacDonald, Vice President, Sales and Customer Solutions Bell Canada National Markets "Paul Niven has done it again!!! With this book, he has further operationalized the enlightened Balanced Scorecard concept into a fully functional system that optimizes business execution and performance!"
―Barton Johnson, President, Financial Freedom Senior Funding Corporation, The Reverse Mortgage Specialist

Genres: Business, Management, Nonfiction, Leadership, Finance

336 pages, Hardcover

First published October 1, 2002

About the author

Paul Niven's latest book is BALANCED SCORECARD EVOLUTION (Wiley, August 2014).

He is a noted speaker and writer on the subjects of Strategy, the Balanced Scorecard, and Performance Management. He has delivered keynote addresses at conference events around the world and has published in a number of noted journals.

His first book, Balanced Scorecard Step-by-Step: Maximizing Performance and Maintaining Results has been translated to over a dozen languages around the globe.

Reviews

[Cameron · Rating 4 out of 5]

This is a very interesting book on balanced scorecards. If you don't know what these are, you probably don't want to read this book :)

I learned a lot about how scorecards are set up and managed, and the basic premise of measuring financial, customer-facing, internal process-related, and employee development metrics is an interesting one. Well worth a read if you are a biz person. Otherwise, don't waste your time.

[Mohammad K. · Rating 4 out of 5]

Very practical book. It contains full details on BSC implementation.

[Ben Lamorte · Rating 5 out of 5]

I found this book so clearly laid out that I ended up becoming Paul's co-authors for a book on a related topic. The book is not amazingly engaging, but it makes its points clearly and you can quickly go back to it and find the sections you need. Very recommended for management consultants who work with BSC or anyone at an organization responsible for leading a BSC project.

[Nigel Street · Rating 4 out of 5]

Loved the structure and approach to explaining the implementation and key considerations of implementing a Balance Scorecard with Strategy maps. Good templates to help with the construct and work through checklists to help make sure everything gets done. Author does a good job of highlighting the pitfalls and providing his experience and insight on how to tackle although I think even more could have been done. If I have one criticism it is that there was quite some repetitiveness in places and while I put this down to him wanting tohelp the reader dip in and out for guidance/inspiration anyone reading front to back as I did was left thinking "get to the point" at times. Good read overall though and left me even more convinced that this is a process that could and does work.

[Ayham · Rating 4 out of 5]

كتاب مميز في الاستارتيجية بشكل عام وبطاقة الأداء المتوازن على الخصوص كأداة لتحقيق استراتيجية المؤسسات من خلال ربطها بمؤشرات قياس تغطي الأهداف الاستراتيجية في المناظير الأربعة (منظور التعلم والنمو للموظفين ومنظور العمليات الداخلية ومنظور المتعاملين ومنظور النواحي المالية)
الكتاب من خلال اتباع الخطوات المذكورة يتيح للقارىء انشاء بطاقة الأداء المتوازن الخاصة بشركته، ومن الملفت في هذا الكتاب تنظيمه الشديد فبداية كل فصل تحوي خارطة طريق توضحه كما وأن لغته واضحة وأمثلته تحقق المطلوب.

[Aasim Waheed · Rating 3 out of 5]

OK; good intro to BSC. Not spectacular though. I wont recommend this book, I am sure there are better (read "easier") books on this topic for new-to-BSC readers.
My rating: 6/10