I thought I knew a good bit about how to have a successful freelancing business, but this book surprised me with tons of great suggestions that I didn't know. If I had known it would be half this good, I would have bought it for Kindle. It unlocks all the mysteries about how to really make freelancing work in a sustainable way and how to eliminate the dreaded feast/famine cycle.
Notes:
Intro
***worksheet:
The type of projects I want
The type of clients I want
The income I want to earn for my project work
The lifestyle I want for my freelance business
Secret 1: master the mental game
How to survive ups and downs? Keep focus on your goals. Get clear on them, write them down, carry them with you everywhere.
***exercise
1. Envision your ideal day
2. Compare your ideal day vs. normal day
3. Prioritize and execute.
Map out whole day in 30-min. increments. Map out whole year if want: what kinds of vacations, etc.
Note differences with real day. What could you do to make your ideal day a reality? Brainstorm and list ideas.
Prioritize and execute. Pick a few that seem most effective, set deadlines, carry around on index card or post on bulletin board.
***exercise
Standards: what do you do and what don't you do? even if you have to bend these temporarily to pay the mortgage, do it consciously.
4 tenets of mindset mastery
1. invest in your success (tools, subscriptions, memberships, learning)
2. develop an unshakable belief in yourself (read inspirational stuff)
3. expect this believe to be tested
4. absorb feelings of success when they come
Self-diagnosis/medication:
If low stress, low performance, invest in your succcess--take a class or whatever to rev up.
If low performance, high stress, work on your belief in yourself
If high performance, high stress, remember, it's expected that your belief will be tested. Don't worry.
If high performance, low stress, savor it and try to keep it that way.
Obstacles
What obstacle is bothering you most in freelance biz now? Whatever it is, if it's bothering you, you haven't decided for sure if you're going to overcome it. Instead, focus on the way around it. Acknowledge the obstacle and consciously decide to refuse to let it stop you.
Secret 2: simplify the process of getting clients
Master marketing formula
1. Find high-quality prospects
2. generate leads
3. get opportunities
4. close the sale
5. nurture "not today" prospects
Sales funnel: prospects -> leads -> opportunities -> clients. Keep moving people along, and keep feeding the funnel. That's what prevents feast/famine cycles.
1. Focus on job title of individual who hires freelancers like you, high-probability organizations/industry for hiring you, based on your background. Make a list. Shoot for 150-200 names. May include sub-lists with different criteria. Concentrate on following up really well with these people before building a bigger list.
Keep in spreadsheet: first name, last name, job title, company, address, country, phone number, email address, source.
Where to look: industry associations, company rankings in industry and trade pubs, local business chronicle, library (industry directories), Google, Jigsaw (finding names within companies), LinkedIn, Investor's Business Daily
Good follow-up => lead 4x more likely to become an opportunity!
Prospect is someone who might be interested. Express interest (ex. request buzz piece) => lead. Next, try to get opportunity = project.
Ask lead:
What challenge are you trying to overcome? (if applicable)
what are the consequences of this challenge?
What do you want to accomplish?
If the lead identifies a project, "can you tell me more about the project?"
Looking at answers, is the project well defined? Does it fit what you do? Does it make sense to solve their problem? Are their expectations realistic?
Once project identified, time to find out about budget.
Has a budget already been set aside for this project? If so, what's your budget range? or
My fee for this type of project typically ranges $1000-1500. Is that within your budget?
Watch for cluelessness, undefined budget, or lowball b.s.
Next, find out about decision-makign process and timeline.
Who will be involved in making the decision?
Are you considering other firms?
How will you make the decision--what will it be based on?
Do you need a quote for budgeting purposes, or are you looking to hire someone soon?
When will yo umake a decision, and when can I expect to hear back?
Once I send my proposal, when should I follow up with you?
Following up/prospecting
Expect to get voicemail 90% of the time. Use a 20-30 second script to make your pitch.
1. remind prospect why you're calling
2. immediately reference the person who sent you (if applicable)
3. ask if she ever uses freelancers
4. 2-3 sentences who you are, why your'e different
Practice until it sounds natural.
When to quit? 2-3 voicemails + 1-2 emails over 3-4 weeks with no respose. But still send mass follow-ups periodically
Trouble-shooting guide:
need more prospects if:
- no prospect list or not targeted
- have website but phone not ringing
need more leads if:
- don't have a buzz piece
- workload volatile
- only prospect when low in work
- phone isn't ringing, no email queries
- friends don't know what you do
- not sure how to approach prospects
need more opportunities if:
- don't always follow up
- don't always contact referrals
- give up too easily
- talking to leads makes you nervous
- waste a lot of time generating proposals for people not that interested
need to work on closing if:
- don't have master fee schedule
- don't have pricing strategy
- don't have negotiation strategy
- have a hard time getting from proposal to "you're hired"
- have a difficult time handlign pricing objections
Secret 3: Create your amazing buzz piece
Workbook, checklist, survey results, how-to guide, list of tips, etc. usually 5-10 pages. PDF.
Topic: top challenges, needs, interests of potential clients that your freelance service can address. Something prospects want.
Start with a compelling title. (19 tips for.... or How to... are fine.)
Use sections, consider Q&A or interview format, stay focused, take a stand.
Blow your own horn/pitch your services on bio page.Invite reader to call, look at portfolio, request another freeblie, offer them a discount, etc.
Get good cover design.
Use:
- ad on website (sign up to get freebie)
- offer in sales letters, mailings, ads
- offer it in cold calls
- give away at networking events (print)
- announce it in press releases
- clip it to quotes
- send it to past clients and other contacts to follow up/keep in touch
Secret 4: employ high-impact prospecting techniques
Effective & efficient:
- Tapping your existing network
- going deep with existing clients
- targeted direct mail
Effective but time-intensive:
- social media
- targeted networking
- public speaking
- article-writing
- blogging
- e-newsletter
- cold-calling
Top 5:
tap your network, get more out of exisitng clients, smart local networking, social media, direct mail
Tell all your friends and relatives what you're doing, ask them to be on the lookout for people who need you
Existing clients: more projects with them, referrals to peers and colleagues who might need you
Smart local networking: pick 1-2 organizations that fit and you enjoy, get very involved. Don't expect results quickly.
Social media: pick site(s) to focus on, be active daily (what you're working on, finished projects if client permits). Give value first. Don't forget forums as a possibility. Build community.
Direct mail: cheap, effective, consistent. Do it regularly, week in, week out.
1. letter to get them to rquest buzz piece (1-2 pages max)
Attention-grabbign headline
Discuss reader's problem
Offer solution: buzz piece
Give proof that you're qualified to talk about this (results, testimonials)
call to action: url to download your buzz piece
*** Sweet example p. 86-87
Secret 5: cultivate repeat and referral businses
Make sure clients know what-all you do--itemized listing of services on website.
Put ad in email signature.
Create fee schedule and put on website--use ranges, not fixed prices.
Ways to get mroe business: learn about client's business, look for ways you can help. Ask for more work--follow-ons, other pieces of project, etc. Ask to be introduced to others in company that could use services. Offer a "lunch and learn." Get to know your clients personally. Suggest new projects. Give.
As project wraps up and client is happy, ask for referral that day. Every time.
"Referrals are the primary source of how I grow my businsess. And since you're happy with the way this project has turned out, I wonder if I can ask you for the names of three people who might have a need for my services--now or sometime in the future. Would that be ok?" => yes, even if it's only 2. follow up with them, mention who sent you. Send thank you card to any client who makes a referral.
Make friends with others in industry so you can refer clients to each other.
Secret 6: Nurture Prospects Perpetually
Only 10% ready to buy today, but 40-50% may be ready to buy within 18-24 mos. If you stay in touch with them, they'll pick you. Build trust by dialog, sending them useful info.
- develop info library (stuff to send to people): articles you've written, reports/white papers, success stories, third-party content, books, press releases, new services or solutions, event invitations, videos, podcasts, helpful tools
- use multiple forms of media (email, mail, phone)
- do it every two months or more often. make sure it's relevant and useful.
- manage it simply
ex schedule:
Oct. mail article of interest
Dec. "touch base" with phone call/voicemail
Feb. email URL of results from an industry survey
Apr. mail client succcess story with personal note
Jun. "touch base" with phone call/voicemail
Aug. Mail report or white paper with Post-It Note attachedk
Oct. email url of helpful checklist or self-assessment quiz
Dec. call to invite them to download a podcast
Feb. Mail article of interest with personal note
Apr. Email URL of relevant online video
Jun "Touch base" with phone call/voicemail
aug. Mal article of interest with Post-It Note attached
Oct. E-mail URL of results summary from a survey
Can do newsletter in opposite months or same month, just put it on a week when you're not doing the personal stuff.
Doing it and keeping it relevant more important than exactly what you send. But track what you send so you don't send th same thing to the same person twice.
When to give up? Expect to nurture leads 18-24 mos unless they move to other companies or clearly aren't interested any more
Secret 7: Price your services for success
Charge by the project/outcome. Create a fee schedule with price range for each service, maybe describe featured/typical project. Ex. Website design, including one home-page template and one inside-page template. Sourcing up to 5 royalty-free images. Uploading and testing. $2500-3500.
How to find price norms: others' websites, professional associations, prospects/clients (quote higher when you have tons of work, see what flies)
Use fee schedule to give client instant ballpark figure as soon as they ask.
Ask the client for expected results ("What exactly do you need this project to accomplish?") => get goals of project, build proposal around that. (Ex. "thank you for the opportunity to quote you on my PR consulting services. As I understand it, the project is to write a 2-page press released. The objective is to ... My fee to help you acocmplish this is..."
Price argument: "I can appreciate your concern. Although that fee range is typical of what professionals charge for this type of project, I'm sure we can work something out. How much were you expecting to budget for this work?"
Then negotiate: offer to do job faster, throw in an extra. Or, offer discount for paying full fee in advance, do less work, ask for more time to do the work, or offer a volume discount to do more work. Just don't discount for nothing.
After send quote, follow up the same day! Don't talk about price any more. Act as though you have the job.
If person won't return your phone calls try this:
"Dave, I've been trying to get hold of you aoub that press release you wanted. At shi point, I still have room in my schedule for this project. Would you plese reply to this email and let me know how you'd like to proceed. Thanks!
[] Yes, your quotation is fine. Please get started.
[] No, we've made other plans. Thank you for quoting.
[] Maybe. But we haven't made the final decision yet. Please touch base again [insert date]."
Secret 8: Bring focus to your freelancing business
Discover what you offer, identify the market you'll service, position yourself in that market.
USP: what do you do? For whom do you do it? What makes you different?
Secret 9: boost your productivity--without perspiration!
Get butt in seat. Decide what you'll do and exactly when. Then do it. Set schedule as you like, but have one.
Pomodoro-focus for 50-min blocks. Take 20-minute breaks.
Follow the muse--if you're in the flow, stick with it. Let projects incubate if get stuck or need to think.
Hire people to do the stuff you're not good at and/or don't like.
Secret 10: Construct your own work-life reality
work-life balance isn't something you need to pursue. Just make it. Also, not necessarily equal.
Structure day to take advantage of most productive time.
Remembr the jigsaw puzzle visual: you have finite time. All the things you're trying to do can be represented as puzzle pieces taken from that time. If you add something or one piece gets bigger, you have to take time away from something else.
Tips:
start each project immediately
train clients to respect your time by not answering the phone on evenings and weekends
wind down before bed, eat right, get exercise, unplug
Secret 11: create alternative streams of income
Look for stuff you do for free; turn that into a paid service
Info products based on common problems faced by clients
Teaching
Secret 12: Live and work in the wealthy triangle
Find ways to increase income without proportional increase in time spent on work
Where do you go from here?
"Whatever you can do, or dream you can do, begin it.
Boldness has genius, magic, and power in it. Begin it now." --Goethe
Determine the size & nature of the gap between where you are and where you want to be.
Make a plan.
Write down 3 simple, quick steps you can do in the next 3 days. Do the first one now.
Don't let the perfect get in the way of the good. Start moving.
Don't put your goal on a pedestal. Think of it as totally doable.
Opportunities & Obstacles
Client doesn't like work: find out exactly what they don't like, fix it right away. Don't be defensive. They'll be happy soon.
Try to let your marketing materials get prospects 75% sold before you talk to them.
Payments: use a written contract, get a deposit (30-50%), tie final payment to initial draft not final draft--you shouldn't have to wait while they get around to reviewing it. Include a kill fee provision. Follow up for every late payment.
To fire a client: honestly tell them why you're not going to work together any more, be clear, be professional, don't get all emotional about it. Doing this by email is fine.
Prevent burnout by mapping your current work queue onto a calendar. Don't take on stuff that costs you sleep and relaxation unless you absolutely want to.
Keep up your marketing efforts constantly to avoid feast/famine.