Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement

by H. James Harrington, K.C. Esseling, Van Nimwegen

This long-awaited companion and update to Harrington's bestselling Business Process Improvement is a hands-on implementation guide. Focusing on upgrading information distriubtion paths to optimize the many processes with which they come in contact, this workbook tells how to document a company's processes, analyze current effectiveness, and more. Illustrations.

Genres: Management

314 pages, Hardcover

First published April 1, 1997

Reviews

[Marcus Goncalves · Rating 4 out of 5]

This book remains a foundational text in BPI literature, offering a structured, step-by-step methodology aimed at enhancing quality, productivity, and competitiveness across organizational processes. At the time of publication, it helped popularize systematic BPI frameworks beyond manufacturing into service and administrative functions, with accessible explanations of process mapping, performance measurement, and team-based improvement efforts.

[Warren · Rating 4 out of 5]

insightful.