H. James Harrington
Born
in Johnson City, NY, The United States
January 16, 1929
Website
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Business Process Improvement: The Breakthrough Strategy for Total Quality, Productivity, and Competitiveness
2 editions
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published
1991
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Business Process Improvement Workbook: Documentation, Analysis, Design, and Management of Business Process Improvement
by
3 editions
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published
1997
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High Performance Benchmarking: 20 Steps to Success
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Streamlined Process Improvement
3 editions
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published
2011
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Poor-Quality Cost: Implementing, Understanding, and Using the Cost of Poor Quality
6 editions
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published
1987
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Total Improvement Management: The Next Generation in Performance Improvement
by
2 editions
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published
1994
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Project Change Management [With CDROM]
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published
1999
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The Six SIGMA Yellow Belt Handbook
by
2 editions
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published
2009
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The Lean Six SIGMA Black Belt Handbook: Tools and Methods for Process Acceleration
by
2 editions
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published
2013
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The Organizational Alignment Handbook: A Catalyst for Performance Acceleration
by
5 editions
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published
2011
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“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
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“At Xerox, process owners were assigned to all the key processes. This resulted in a cost savings of $200 million per year”
― Streamlined Process Improvement
― Streamlined Process Improvement
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