Suzette Haden Elgin was an American science fiction author. She founded the Science Fiction Poetry Association, and is considered an important figure in the field of science fiction constructed languages. Elgin was also a linguist; she published non-fiction, of which the best-known is the Gentle Art of Verbal Self-Defense series.
Born in 1936 in Missouri, Elgin attended the University of California, San Diego (UCSD) in the 1960s, and began writing science fiction in order to pay tuition. She has a Ph.D. in linguistics, and was the first UCSD student to ever write two dissertations (on English and Navajo). She created the engineered language Láadan for her Native Tongue science fiction series. A grammar and dictionary was published in 1985. She is a supporter of feminist science fiction, saying "women need to realize that SF is the only genre of literature in which it's possible for a writer to explore the question of what this world would be like if you could get rid of [X], where [X] is filled in with any of the multitude of real world facts that constrain and oppress women. Women need to treasure and support science fiction." [1]
In addition, she published works of shorter fiction. Overlying themes in her work include feminism, linguistics and the impact of language, and peaceful coexistence with nature. Many of her works also draw from her Ozark background and heritage.
Elgin became a professor at her alma mater's cross-town rival, San Diego State University (SDSU). She retired in 1980.
This book, and the others in the series have had a huge effect on my own work, including the various books I've authored on dealing with abusive customers. One caveat about the book and the series is that while each book contains somewhat different information, there's a lot of overlap so it may not be all that useful to read all of them.
One of the things I really like about this is that different from some other authors (Patricia Evans comes to mind) Haden Elgin really focuses on empowering the "victim" by identifying what may work to reduce the abuse. I say may, because every situation is different.
When you read the book you might have a negative reaction to one suggestion or another, and that's pretty normal. It takes a while for some of this stuff to sink in, and in some cases, some of the advice will never "feel right". I don't use, or teach everything in the book, just for that reason.
Of all the books on communication, and particularly dealing with difficult, manipulative and hostile people, I rate this book right up at the top. Even if you aren't dealing with situations where you might need these techiques, it's still a great read to understand how people talk, and use language. BUT, while the book isn't a hard read, I think you really have to take your time, not read too much at once, and let it percolate.